Are Associates using the 15/5 rule?
Eye contact and smile at 15 feet, greet with time of day at 5 feet
Are sidewalks free of trash and clutter? Palm Garden clean and set accordingly?
Valet is staffed and GSA Attendant are present at entrance?
Are all lights on and working?
Music is on?
Associates are in proper uniform?
Area is presentable and clean?
Lights are on and working?
Associates and Bellmen are in proper uniform? Name tags?
Hosts and Bellmen are swimming in the lobby?
Lobby monitors and music on?