Title Page
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Document No.
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HUKAD QSC
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The Bistro Group
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Conducted on
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Prepared by: Cherry Dimanahan Myca Formaran
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Location
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Personnel
FOH CLEANLINESS
EXTERIOR
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Parking lot/Landscaping- well maintained. stripes and Handicap markings and/or signage present. No pot holes, free of debris.
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Building Exterior/Signage/Lighting-Well maintained, no graffiti, no cobwebs, all lights working and current specification
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Awnings- well maintained, clean, no tears, no cobwebs
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Windows/Ledges- Cleaned regularly, no heavy dust, no cracks, holes or broken seals, no cobwebs
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Sidewalks- well maintained, clean free of debris, no gum build up, no presence of upheaving or large cracks.
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Podium- clean, organized, in good repair.
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Patio furniture- clean, organized, dust free.
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Patio set up/caddie/menu- clean, well maintained, all menu and salt and pepper are in good condition
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Patio Doors- well maintained, clean no build up dirt in thresholds, decals/stickers are current and legible.
DOORWAY
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Interior front door- well maintained, clean, no build up dirt in thresholds.
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Walls/Window/Ledges- clean, well maintained, no staples, chips, nicks on painted surfaces, no dust build up
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Ceiling/Vents- lean, dust free no stains or rust, all tiles are intact, no chips or scratches.
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Lighting- all lights working, consistent bulbs, clean and dust free.
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Floors- clean, well maintained, free of dust and debris, grout clean, no faded or bleached trim
RESTROOMS
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Entry/Doors-Clean, well maintained.
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Odor-Fresh, clean, not heavily perfumed.
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Ceiling/vents-Clean, dust free, no stains or rust, all tiles intact no chips or scratches.
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Walls- Clean, well maintained free of dirt and dust build up.
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Stalls/Partitions- Clean, well maintained, graffiti free.
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Toilet- Clean, well maintained seats secure.
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Diaper Station-Clean, sanitized , stocked with liners used.
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Trash Cans-Clean, odor free, appropriate linens used
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Countertop/sinks/mirrors- clean, sanitary, no build up, graffiti free, no smudges, well maintained, counter cabinets must be locked if chemicals are stored, no visible cleaning tools.
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Soap/Paper Supplies/Dispensers/Hand dryer- working clean, stocked
DINING ROOM
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Lighting/Fixtures-All lights working, consistent bulbs, clean and dust free.
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Ceiling/Vents- clean,dust free, no stains or rust, all lines intact, no chips or scratches on vents
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Glasses-well maintained, free of dust build up, no splatter marks
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Walls/Window/Ledges- clean, well maintained, no staples, chips, nicks or painted surfaces, no dust build up
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Decor- per current HUKAD standards, clean, no dust build up
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Audio Visual- TV's clean, in good working condition
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Table set-up- clean, well maintained. Set up as per HUKAD standard
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Table alignment- no wobbling tables, aligned as per HUKAD standard
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Table placement/Tables- per schematic, tables aligned, clean, no gum under table, level and sturdy.
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Carpeting and Baseboards- Clean, well maintained, no faded or bleached trim.
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Tile floors- Clean, well maintained, free of dust and debris, grout clean.
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Chairs/Booths- clean, well maintained, no gum build up underneath.
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High chairs- accessible, clean, well maintained, sanitized after each use, stacked at safe height, working straps present.
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Flatware- clean, stocked, properly rolled, properly distributed.
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Server Station-clean, organized, maintained, no debris under station.
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Trash cans- clean, well maintained, no odors, liners used.
BAR
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Lighting/Exit Lighting/Fixtures - All lights working, consistent bulbs, clean and dust free
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Ceilings/Vents - Clean, dust free, no stains or rust, all tiles intact, no chips or scratches on vents
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Windows/Ledges - Clean, well maintained, no staples, chips, nicks on painted surfaces, no dust
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Lighting/Exit Lighting/Fixtures - All lights working, consistent bulbs, clean and dust free
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Bar Dining Floors/Baseboards/Foot Rails - Clean, well maintained, transitions to other surfaces in good repair, foot rails clean<br>
BAR CLEANLINESS
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Bar Service Well/Dump Sink - Clean, well maintained, leak free, clutter free
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Trash Cans/Enclosures - Clean, well maintained, no odors, liners used
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Bar Cabinet Storage - Clean, organized, clutter free
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Bar Floors/Baseboards/Drains - Clean, well maintained, no build-up under or around equipment, grout clean
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Blender - Clean, well maintained, no sticky or residual build-up
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Coffee Station - Clean, sanitized, fresh daily, no residue build-up, good repair, not dripping
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Coolers/Compressors - Clean, proper temperatures, R&M of unit maintained
BAR PREP
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Back-up Fruit - LDIR, 34° to 40° F (1° to 4° C) 24 hour shelf life,firm product, cut glove in use while prepping
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Garnish Tray - LDIR (including specific time), 4 hour shelf life with visual inspection; fresh, firm, not discolored, cut to specification,
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Bar Recipe Guide - On station, current specs and clean, beverage recipes available, bartender can describe all drink
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Bar Smallwares- Approved, cleaned and sanitized, in good repair to prevent any type of contamination to food products, stored properly, sanitized every 4 hours
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Measuring System - Consistent measuring system, jiggers (company mandate)
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Glass Chiller - Glasses chilled or frosted per refrigeration specification, no ice, no liquid or glass debris, door slides clean, mesh mats on the base of the chiller
BACK OF THE HOUSE
BOH Cleanliness
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Dispatch Window- organized, uncluttered window.
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Kitchen printer- clean, functional, stocked with paper, back up paper available.
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Ceiling/vents- clean, dust free, no stains or rust, all tiles intact, no chips or scratches on vents.
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Lightings/Exit lightings- all lights working, consistent bulbs, clean and dust free.
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Walls- clean, well maintained.
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Floors/baseboards/grout- clean, well maintained, no odors, liners used.
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Trash cans/enclosures- clean, well maintained, no odor, liners used.
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Mop sink/mop bucket- clean, organized, free of debris, free of odor.
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Cleaning Supplies-clean and organized,<br>.
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Brooms/mops/squeegees- stored properly(hung), clean and labeled.
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Dry storage- clean, organized, clutter free, free from personal items.
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Water filtration- properly installed with shelf life.
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Hood/hood lights/filters- no grease build up, all lights working, filters clean, no gaps between filters, condensation pan is emptied.
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Team member break area- clean, organized, sanitary and well maintained.
EQUIPMENT & SMALLWARE
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Food warmer- clean, working
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Griddle- 350F (177C), well maintained, drip pans are clean, thermometer are present and functional.
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Microwave- programmed, labeled, interior and exterior clean, well maintained.
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Oven- clean, well maintained.
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Chefs base- clean, well maintained no lime build up.
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Filter Machine- clean, well maintained, with personal protective equipment (PPE) in use.
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Fryer cleanliness- clean, minimal oil build up, no build up between fryers, skimmer available and used.
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Oil quality- clean fresh oil, minimal debris, oil not dark brown, or burning/smoking( use of oil log)
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Hotel pans- utilized and cleaned. No sticker residue
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Ice Machine- clean, no slime, mold or rust build up, scoops and buckets inverted while hanging.
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Cutting boards- clean, sanitized, in good repair.
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Knives- clean, sanitized, safely stored, sharpen regularly, holds clean
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Labels and Label Dispenser - All labels available, dispensers clea
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Platters/Salad Bowls - Clean, available, air dried, well maintained, salad bowls refrigerated, no water spots
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Scale - Calibrated, clean, NSF approved
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Storage Containers - Clean, sanitized, well maintained, NSF approved
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Trays - Stocked, clean, sanitized, well maintained, appropriate quantity available for volume
REFRIGERATION CLEANLINESS
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Freezer Cleanliness/Organization - Clean, organized, maintained, product dated at receiving, stock rotated, product stored properly, thermometer present<br>
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Pantry chiller Cleanliness/Organization - Clean, organized, maintained, product dated at receiving, stock rotated, product stored properly, thermometer present<br>
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Grill Cooler - Clean, free of debris, thermometer present inside and gaskets, compressor coils, and handles in good repair
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Prep Cooler - Clean, free of debris, thermometer present inside, gaskets clean and in good repair, compressor coils clean, handles in good repair
OPERATIONS
CHECKLIST
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Daily Bar QSC- completed 2 times daily conducted effectively with integrity.
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FOH QSC- completed 2 times daily conducted with integrity
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BOH Linecheck- completed 2 times daily, conducted with integrity
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Prep/production sheets- completed prior to start of BOH shift , accurate/adjusted prep pars.
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Receiving Inspection Report- completed with integrity.
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Cooking/cooling log- completed with integrity
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Produce washing record- completed with integrity.
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Thermometer Calibration Form- completed with integrity.
OPERATIONS
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Communication- daily communication tools utilized, manager meeting conducted frequently. Pre-shifts being done before the shift.
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Marketing materials- Current, approved materials posted, non-handwritten, available, clean and in good condition.
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First aid Kit- on premise, stocked
TRAINING
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Certified Managers- appropriate number of MIT trained managers.
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Team member training files- compiled at office area.
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IST:FOH/BOH- Certified trainers.
TAKE OUT
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Take Out Procedures - Ensures guest order per quoted pick up time, ensures order accuracy with guest, ensures proper condiments and flatware are included with order, utilizes FISHCO proprietary take-out container
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Telephone Procedures - Answers telephone within 2 rings with a professional greeting, follows genuine suggestion procedures, repeats order to guest, obtains guests name and telephone number, confirms pick-up time, observe on hold times
STEPS OF SERVICE
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Door person open the door for the guest.
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Greet the guest with the eye contact, enthusiasm and energy.
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Apply hospitality factors (Things to look for: Carry baggage for the guest; offer coloring sheets, crayons and high chair for the kids; Addresing regular guest on a first time basis)
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Seat the guest and hand the menu in an open manner.
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Introduce MOD, Server, Textify and Wifi Password (Note: all or nothing)
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Remove extra table set-up (depending on the number of guests)
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Did other FOH team members greet to welcome the entering guests?
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Manage the wait (if applicabe)
SERVER
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Extend a warm greeting. Introduce himself by name and build rapport with the guest
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Navigates the menu. Applies Menu Navigation technique while holding a menu.
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Suggest a beverage or specialty drinks.
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Arrive immediately or within 30 seconds to acknowledge the guest
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Suggest and recommend our top sellers and new items on the menu.
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Appear to be knowledgeable about the menu items
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Use a tickler in writing the order
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Advise the guest about the Food Serving Time after repeating orders
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Repeat the order.
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Remove unnecessary set-up or add needed set-up like extra utensils, plates and fishbones
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Serving and delivering items in proper sequence and timing;
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Drinks (3-5minutes)
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Soup
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Appetizer/Salad (7-10minutes)
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Main Entree (10-15 minutes)
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Noodles (10-15 minutes)
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Applying "zooming-in" service.
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Applying A+ (cracked pepper, Russian Service, change plate)
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Proper timing of checkback
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Secondary Services:
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Refilling of drinks
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Offering glass of water
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Removing soiled plates and clutters on table
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Offering desserts or coffee
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Prompt delivery of check upon guest request.
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Thanking and inviting the guests on their next visit
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Assisting and opening the door for the guest upon leaving
THE SHIFT
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Manager Interaction - Touching tables, coaching Team Members, and engaging guest, evaluating restaurant regularly to identify issues and remedie
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Team Member Appearance & Uniform Standard - Well groomed, proper hygiene, uniform per HUKAD standard
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AV Picture Quality - Televisions are operating with a clear picture, projectors are operating with a clear picture, which is within the screen frame
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Lighting - Lighting levels and blinds adjusted appropriately for conditions, providing maximum street view into the restaurant without compromising video picture quality
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Sound - Background music is at an audible level; adjusted throughout the shift, when the game is on, announcers are completely audible (i.e., you can hear them clearly)
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Temperature - Comfortable temperature for guests Meets
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WI-FI -WIFI available and working properly<br>
FOOD EXPERIENCE
DRINKS
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Select date
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APPETIZER/SOUP/SALAD
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Select date
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ENTREE
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Select date
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Select date
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Select date
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DESSERT
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Select date
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MENU ITEMS
GRILL
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Bangus prep- LDIR, fully thawed refrigerated portioned and covered ( 8C)<br>
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Tuna belly- LDIR, fully thawed refrigerated portioned and covered (8C)<br>
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Pork Belly- LDIR, fully thawed refrigerated portioned marinated and covered (8C)<br>
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Chicken BBq LDIR, fully thawed refrigerated portioned, marinated and covered( 8C)<br>Shelf life 2 days
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Squid -LDIR, fully thawed refrigerated portioned and covered should atleast ( 8C)<br>
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Marinating Sauces- LDIR, Stored in a clean hotel pan with lid.
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Lamas- LDIR, green Vegetables with visible onions
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Grill Seasoning- LDIR, stored in a CLEAN hotel pan with lid
SOUP
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Sinigang stock- LDIR, stored in a stock pot<br>
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Tinola stock- LDIR, Stored in a Stock pot, not too salty<br>
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Bulalo Stock- LDIR, Stored in a stock pot, <br>
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pork for sinigang- LDIR, fully thawed and chilled should ba atleas(8°C)<br>
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Bulalo Meat- LDIR, fully thawed, chilled should be atleast 8c<br>
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Baby Prawns- LDIR, fully thawed, chilled, portioned, should be atleast at 8c<br>
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Tanigue- LDIR, Fully thawed, chilled, portioned, should be atleast at 8c<br>
FRYER
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NGOHIONG-LDIR, fully thawed with stuffing refrigerated, portioned and covered (8°C) <br>
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FRIED CHICKEN ADOBO LDIR, f ully thawed marinated ,refrIgerated, portioned and covered (8°C<br>
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FRIED CHICKEN LABUYO LDIR, f ully thawed marinated ,refrIgerated, portioned and covered (8°C<br>
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CALAMARES- LDIR, fully thawed marinated ,refrigerated, portioned and covered (8°C)<br>
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Pata prep-LDIR, off the bone and well seasoned wrapped with cling wrap ,refrigerated, portioned and covered (8°C) 2 Days<br>
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FLOURS- LDIR, stored in CLEAN container, no crumbles<br>
CUTTER/ EXPO
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SCALLOPS prep- LDIR, CHILLED, stored in a CLEAN HOTEL PAN WITH LID, should atleast at 8c<br>
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Green Mango-Labeled, clean hotel pan with lid set up in line chiller 40°F (4°C) 2Days*<br>
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TANIGUE FILLET- LDIR, fully thawed, chilled should be atleast at 8c<br>
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COCONUT MILK- LDIR, chilled, not souryin taste<br>
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CHEESE PREP- LDIR, CHILLED, NO FOUL ODOR AND YELLOW BUTTER IN COLOR , should be atleast 8⁰c<br>
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Garlic chips-Labeled, clean hotel pan with lid stored in warm temperature 2Days*<br>
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FRIED LEEK-LDIR, Fresh daily, shiny in appearance, crispy<br><br>
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PATA SAUCE LAMA-LDIR, fresh, all ingredients well mix, should be atleast 8⁰c<br>
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GABI CHIPS-LDIR, golden brown, with lid,<br><br>
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ATSARA-LDIR,chilled, bell pepper and carrots visible, should be atleast 8⁰c<br>
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BAGOONG LDIR,room temp, well mixed<br><br>
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NGOHIONG SAUCES- LDIR, stored in a CLEAN SQUEEZE BOTTLE<br>
SAUTEE STATION
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DINUGUAN SAUCE LDIR,CHILLED, fresh daily, dark black in color, should be atleast at 8c<br><br>
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KARE KARE SAUCE- LDIR, dark orange in color, no soury smell, chilled should be atleast 8⁰c<br><br>
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TUNO(COCOMILK)- LDIR,chilled should be atleast 8⁰c<br><br>
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BLACK mushroom PRE SOAK-Labeled, clean hotel pan with lid,SOAKED then set up in line chiller (8C)*<br>
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Garlic chopped-Labeled, clean hotel pan with lid,chopped then set up in line chiller (8°C) <br>
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Red onion chopped-Labeled, clean hotel pan with lid,chopped then set up in line chiller (8°C) <br>
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PAKBET veggies-LDIR, portioned fresh vegetables Properly sliced, chilled should be atleast 8⁰c<br><br>
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COCO CREAM=-LDIR,chilled should be atleast 8⁰c<br><br>
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SEASONINGS- LDIR, stored in a individual CLEAN hotel pan, <br>
FOOD SAFETY AND SANITATION
Food Safety Bar
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Drains- free from slime, molds,odor, well maintained.
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Ice bins/Scoops- clean and sanitized. Ice scoop present, utilized, properly stored.
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Glass racks- clean, sanitary, no heavy lime build up.
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SHAVE ICE MACHINE- clean and well maintained
Food Safety Equipment
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All exterior doors properly sealed- self closing, in good repair, no gaps leading to outside.
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Griddle procedure- color coded tongs and spatulas are in use, approved scraper blade is not broken or chipped.
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Prep sink- clean after each use, sanitary, leak free,
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BOH dishwasher- clean, sanitary, chemical dispenser calibrated, no heavy lime build up, rinse cycle must reach a minimum temperature of 180F (82C)
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Cook line/Prep Area- utensils are cleaned and sanitized, in good repair to prevent any type of contamination to food products, stored properly.
Food Safety Operations and Practices
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No evidence ofPest infestation- no signs of pests, regular scheduled pest control programs in place.
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Chemical storage/SDS book-SDS is current, available to all team members, chemicals properly stored, labeled.
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Hand Sink/soap/towels- area is accessible in Bar and BOH, clean, well maintained, stocked, used for hand washing only, hot and cold water are available.hot water temperature 113F
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100% labels. Delivery date and open date
Food Safety Temperature
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CHEF BASE- should be atleast 4C
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Holding cabinet 140F (60C)
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Pantry Chiller (36-38F (2-3C)
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Prep/Sautee Chiller 36-38F (2-3C)
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Storage chiller 5 C and below (41F)
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Line chillers 8C (46F)
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Dish Machine 82 C
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Flat grill (232 C) 450F
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Broiler 260C ( 500F)
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Handwashing -113-120F (45-50C)
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Storage Freezer walk in Freezer (-15C and Below) 5F
FOOD SAFETY BEHAVIORS
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Cooling Chart - In use, current
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Gloves - Team Members must wear gloves to prevent bare-hand, contact with food per local health department code, in order for gloves to protect food products hands must be washed between glove changes
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Hand Washing - Insure Team Members are following proper HUKADhand washing procedures
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Clean/Sanitized Work Surfaces - Between all food activities prep and work surfaces need to be cleaned and sanitized
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Manager on Duty
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Auditor