Title Page
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Site audited.
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Relating to work order.
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Conducted on.
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HydroCare team member.
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Auditor.
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Purpose of visit.
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Reported problem description.
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Product type.
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Serial number.
Customer journey
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Calling ahead process followed.
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Client feed back.
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Reported to site contact on arrival.
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Client feed back.
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Site protocols followed.
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Client feed back.
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Purpose of visit confirmed.
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Client feed back.
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Interaction with client.
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Client feed back.
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Conduct on site.
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Client feed back
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Out come of visit reported to client.
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Client feed back.
Quality of work
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Correct level of service completed.
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Fault diagnosed & repaired correctly, & efficiently.
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Detail relevant information & action to be taken going forward.
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Tap condition.
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Detail actions to be taken going forward.
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Command centre & condenser screen clean.
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Detail actions to be taken going forward.
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Water isolation accessible.
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Recorded in work notes & client informed.
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This information must be recorded in the work notes & the client informed.
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Safety observation raised
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Safety observation must be raised for this issue.
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Water isolation working.
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Recorded in work notes & client informed.
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This information must be recorded in the work notes & the client informed.
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Safety observation raised.
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Safety observations must be raised for this issue.
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Power socket accessible.
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Recorded in work notes and client informed.
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This information must be recorded in the work notes &the client informed.
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Safety observation raised.
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Safety observations must be raised for this issue.
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Power socket working and of correct type.
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Recorded in work notes & client informed.
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This information must be recorded in the work notes & the client informed.
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Safety observation raised.
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Safety observations must be raised for this issue.
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Ventilation sufficient.
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Recorded in work notes & client informed.
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This information must be recorded in the work notes & the client informed.
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HydroCare Team Lead created to correct issue.
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HydroCare Team Lead must be created to correct this issue.
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Tap hoses correct length.
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Detail actions to be taken going forward.
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Filters dated.
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Going forward ensure filters are dated.
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Filter counter reset.
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Going forward ensure counters are set for both internal & external filters & reset on completion.
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Date & Time set.
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Date & Time to be corrected on all visits.
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Firmware up to date.
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The firmware is to be updated on all service calls
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Safety solenoid working.
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Product under warranty or on HydroCare or fixed price repair.
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Return call raised.
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Return call with part to be scheduled to correct issue.
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Recorded in work notes and client informed.
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HydroCare Team Lead created.
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Create HydroCare Team Lead & update client on issue.
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This information must be recorded in the work notes & the client informed.
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HydroCare Team Lead created.
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HydroCare Team Lead must be created to correct this issue.
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Scale management completed.
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Detail action to be taken & instructions given to HydroCare Team Member. ?
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Scale filters can be installed free of charge on Initial inspections & HydroCare PM's
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Schedule return call if required.
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Plastic fittings removed on water supply.
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Product on HydroCare
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Return call to be scheduled to correct.
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Recorded in work notes and client informed.
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This information must be recorded in the work notes & the client informed.
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HydroCare Team Lead must be created to correct this issue.
Untitled Page
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Electrical safety equipment:- All present and functioning and understood. Earth testing <1ohm, insulation testing >20Mohm. Voltage checking, polarity, plug tester, clamp meter. (Used as per RAMS requirements.) add notes
- Safe
- Warning
- At risk
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Details of the warning given and how the HydroCare member will rectify the issue.
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Revisit must be scheduled to action At risk issue and recheck in less than 1 month. Select date of revisit. Add notes
