Title Page
-
HydroCare team Member.
-
Auditor.
-
Date of visit.
-
Work Order.
-
Purpose of visit.
-
Reported problem description
-
Reason for visit.
Site Interaction
-
Site protocols followed
-
Protocol not followed and reason why. Action taken. Add notes.
-
Purpose of visit confirmed.
-
Confirming the reason for visit ensures the customers expectations are met.
-
Information up to date
-
If unable to correct ensure review is selected & correct information is recorded in the work notes before submitting.
-
Out come of visit reported to client.
-
This is a vital part of the customer journey. Add notes
-
Detail out come.
Critical Visit Observations.
-
Electrical safety equipment:- All present and functioning and understood. Earth testing <1ohm, insulation testing >20Mohm. Voltage checking, polarity, plug tester, clamp meter. (Used as per RAMS requirements.) add notes.
-
Details of the warning given & how the HydroCare member will rectify the issue.
-
Revisit must be scheduled to action AT RISK issue, within 1 month. Select date of revisit. Add notes.
-
PPE Use :- Cut gloves used, Heat gloves when required, Safety Glasses, Safety footwear, ear plugs. (Used as per RAMS requirements?) add Notes.
-
Details of the warning given & how the HydroCare member will rectify the issue.
-
Revisit must be scheduled to action AT RISK issue, within 1 month. Select date of revisit. Add notes.
-
Barrier signs, barrier tape present & used to create safe area of work. (Used as per RAMS requirements?) add notes.
-
Details of the warning given &b how the HydroCare member will rectify the issue.
-
Revisit must be scheduled to action AT RISK issue, within 1 month. Select date of revisit. Add notes.
-
Property protected, work mat used.
-
Ensure client property is protected from accidental damage.
-
Ladder used correctly
-
Details of the warning given and how the HydroCare member will rectify the issue.
-
Revisit must be scheduled to action AT RISK issue, within 1 month. Select date of revisit. Add notes.
General Visit Observations. Add Comments where required.
-
Power isolation
-
Detail reason & add to notes and report to client. Attach Photo.
-
Water isolation.
-
Detail reason & add to notes and report to client. Attach Photo.
-
Correct level of service carried out.
-
Detail reason for not completing the service & action to be taken going forward.
-
Boiling water procedures followed.
-
Details of the warning given and how the HydroCare member will rectify the issue.
-
Revisit must be scheduled to action AT RISK issue, within 1 month. Select date of revisit. Add notes.
-
Product sanitised.
-
Detail reason for not completing & action taken to be taken going forward.
-
Safety solenoid tested.
-
This must be tested on all visits & appropriate action taken.
-
Ventilation sufficient.
-
Educate client and raise HydroCare team lead to quote to rectify. Attach photo.
-
Area left clean & tidy.
-
All waist is to be removed from site as per the company RAMS
-
Work order notes clear. (Model, serial number, location & work performed
-
Detail instructions given to improve recording correct & quality information in work notes.
-
Detail instructions given to improve recording quality information in work notes.
-
SOPs Followed correctly.
-
Revisit must be scheduled to action AT RISK issue, within 1 month. Select date of revisit. Add notes.
-
Details of the warning given and how the HydroCare member will rectify the issue.
-
RAMS followed
-
Revisit must be scheduled to action AT RISK issue, within 1 month. Select date of revisit. Add notes.
-
Details of the warning given and how the HydroCare member will rectify the issue.
-
Revisit must be scheduled to action AT RISK issue, within 1 month. Select date of revisit. Add notes.
Comments and Sign Off.
-
Comments.
-
Signed by Auditor.
-
Signed by HydroCare Member.
