Audit

Cleanliness and Physical Aspects
Front Desk Area

All overhead lights working.

Floor tile clean & mopped.

Cooler cases free of dust, products pulled forward and facing the front.

Rugs clean & vacuumed.

Trash emptied.

First aid kit stocked.

Front door glass clean.

Lobby Area

No trash on tables.

Table tops wiped down.

Floor tile clean & mopped.

Chair bottoms free of dust.

Kids' Zone

First aid kit stocked.

Area clean/free of trash.

All toys put away & not left on floor.

No hazards.

Hand sanitizer available at entrance.

Checking all children into DataTrak (# of kids checked in equals number of kids in room).

Kids' Club staff facilitating Fit Kids Program-participating with kids during video, maintaining incentive charts and providing parents with participation slips.

Group Exercise Studio

Mirrors clean.

Wood floor clean & mopped.

No dust or trash behind equipment.

No trash or cups on the floor.

Current Group X schedule available.

Ladies Wet Area

Shower floor clean.

No mildew/mold on walls.

Shower curtains clean.

Dispensers full.

Dry sauna clean and free of trash.

Wet area floors clean & free of trash.

No mildew/mold under mats.

Ladies' Locker Area

Floors clean & vacuumed (no trash).

Under counters clean & vacuumed.

Tops of lockers clean.

Dispensers full.

Paper towels full.

Toilets clean.

Tile clean & mopped.

Mirrors clean.

Counter tops clean.

All lights working.

Ceiling tiles clean.

Locker doors closed.

No towels on floor.

Air fresheners filled.

Men's Wet Area

Shower floor clean.

No mildew/mold on walls.

Shower curtains clean.

Dispensers full.

No mildew/mold under mats.

Dry sauna clean and free of trash.

Wet area floors clean & free of trash.

No mildew/mold under mats.

Men's Locker Area

Floors clean & vacuumed (no trash).

Tops of lockers clean.

Dispensers full.

Paper towels full.

Urinals & toilets clean.

Tile clean and mopped.

Mirrors clean.

Counter tops clean.

All lights working.

Ceiling tiles clean.

Locker doors closed.

No towels on floor.

Air fresheners filled.

Hallways, Storage Rooms & Sales Area

Sales area floor clean & vacuumed.

Sales desks clean & wiped down.

Supply closet clean and organized.

Main Workout Floor

No trash on workout floor.

All lights working.

No towels on workout floor.

Trash cans all emptied.

Water fountain clean.

Ceiling tiles clean.

Cardio Machines & Stretch Area

Stepper casings and displays clean.

Treadmill casings and displays clean.

Elliptical casings and displays clean.

Bike casings and displays clean.

Weight Lifting Area & Spin Room

Machine weights clean.

Free weight machines clean.

Dumbbell racks clean.

Rubber matting clean.

Floor swept and free of dust.

Mirrors clean.

Bikes wiped down.

Tanning

All bulbs working.

Beds cleaned.

Proper chemical being used to clean tanning beds.

Tanning log being used (24 hour rule being monitored).

Rooms cleaned. 2

Exhaust vents and fans in tanning beds clean. 2

General Facility: Entire Club

AC vents and vent area clean. 4

Weights re-racked.

Club is free of any trip hazards.

All emergency backup lights work (red light on).

Exit signs lit up.

Emergency exits free of clutter.

All light bulbs working.

Employees in proper uniform.

Daily Tasks Binder being used on a daily basis (including cleaning checklist).

Clocks set correctly.

Add media

Repairs that need to be made:

Policies, Procedures & Service
Management

Submitted mock audit. 4

Expired/almost expired product is discounted. 2

Member Feedback Board updated.

Sales Department

Master Production Log at Front Desk.

Master Production Log completely filled out and highlighted appropriately from the previous day.

TI Log sourced, highlighted correctly and entered into Club OS. 2

Bottom of Email Inquiry Log completed correctly (cross-referenced by Guest Log).

Guest Log correctly completed, emphasis on accurate sourcing.

Guest Log-Scheduling MO and filling out trainer name and time.

Production Board completed correctly and up-to-date.

Fitness Consultant:

Club OS contains on average 15 active leads per day. 2

Zero overdue items. 2

Daily Tasks section of Sales Binder is current and complete from previous week. 2

Averaging 75 calls, 25 texts and 25 emails per day. 2

Sales Binder and Club OS being checked by Club Manager using checklist.

Guest Courtesy Cards completely filled out.

Training Department

No pending training appointments from previous day. 2

Trainers' schedules highlighted for 1 1/2 weeks out in Calendar. 2

Production board current. 2

Zero calls overdue in Club OS. 2

Trainer Cleaning Checklist completed and filed.

Personal Trainer:

Current client files (including MO card) in order for each individual trainer.

Central 1-31 file contains all missed MO's.

Recent MO cards completed correctly: front & back, max heart rate, lean/fat mass.

Front Desk:

Front desk is greeting members hi/bye. Using names while scanning.

Three members scanned in and were in good standing or alerts were addressed.

Front desk knows Incident Report Policy.

Front desk is completing inventory sheet every morning Monday-Friday.

Front desk knows cancel procedure.

Front desk knows Walk In/Telephone Inquiry procedures.

PT and other staff log broken equipment in Maintenance Binder and post out of order sign as needed.

Kids' Club cards being filled out for new children.

Time sheets corrected in DataTrak.

All binders in place: Tanning (clipboard), Maintenance, Daily Tasks Binder, Reminder Binder (initialed).

Please note that this checklist is a hypothetical example and provides basic information only. It is not intended to take the place of, among other things, workplace, health and safety advice; medical advice, diagnosis, or treatment; or other applicable laws. You should also seek your own professional advice to determine if the use of such checklist is permissible in your workplace or jurisdiction.