Impact Fitness White Rock Revised January 2016

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Cleanliness and Physical Aspects

Front Desk Area

• All lights working. 1

  Yes

  No

  N/A

• Floor tile clean & mopped. 1

  Yes

  No

  N/A

• Wall molding dusted. 1

  Yes

  No

  N/A

• Rugs clean & vacuumed. 1

  Yes

  No

  N/A

• Trash emptied. 1

  Yes

  No

  N/A

• First aid kit stocked. 2

  Yes

  No

  N/A

• Front door glass clean. 2

  Yes

  No

  N/A

Lobby Area

• No trash on tables. 1

  Yes

  No

  N/A

• Table tops wiped down. 1

  Yes

  No

  N/A

• Carpet clean and vacuumed. 1

  Yes

  No

  N/A

• Chair bottoms free of dust. 1

  Yes

  No

  N/A

• Wall molding dusted. 1

  Yes

  No

  N/A

• Retail racks organized and dust-free.2

  Yes

  No

  N/A

Kids' Zone

• First aid kit stocked.4

  Yes

  No

  N/A

• Area clean/free of trash. 2

  Yes

  No

  N/A

• No hazards. 4

  Yes

  No

  N/A

• All toys put away and not left on floor. 2

  Yes

  No

  N/A

• Kids' Club staff know about the incident report policy. 2

  Yes

  No

  N/A

• Hand sanitizer available at entrance. 3

  Yes

  No

  N/A

• Sign in log. 1

  Yes

  No

  N/A

• Kids Club cards being filled out for new children. 2

  Yes

  No

  N/A

• Kids' Club staff facilitating Fit Kids Program-participating with kids during video, maintaining incentive charts and providing parents with participation slips. 2

  Yes

  No

  N/A

Group Exercise Studio

• Mirrors clean. 2

  Yes

  No

  N/A

• Wood floor clean and mopped. 1

  Yes

  No

  N/A

• No dust or trash behind equipment. 1

  Yes

  No

  N/A

• No trash or cups on the floor. 1

  Yes

  No

  N/A

• Weights returned to proper place. 2

  Yes

  No

  N/A

• Current Group X schedule available. 2

  Yes

  No

  N/A

Ladies Wet Area

• Shower floors clean, drains free of hair. 2

  Yes

  No

  N/A

• No mildew/mold on walls. 2

  Yes

  No

  N/A

• Shower curtains clean. 3

  Yes

  No

  N/A

• Dispensers full. 1

  Yes

  No

  N/A

• Dry sauna clean and free of trash. 1

  Yes

  No

  N/A

• Wet area floors clean and free of trash. 1

  Yes

  No

  N/A

Ladies' Locker Area

• Floors clean and vacuumed (no trash). 1

  Yes

  No

  N/A

• Under counters clean and vacuumed. 2

  Yes

  No

  N/A

• Tops of lockers clean. 1

  Yes

  No

  N/A

• Dispensers full. 1

  Yes

  No

  N/A

• Paper towels full. 1

  Yes

  No

  N/A

• Toilets clean. 1

  Yes

  No

  N/A

• Tile clean and mopped. 1

  Yes

  No

  N/A

• Mirrors clean. 2

  Yes

  No

  N/A

• Counter tops clean. 3

  Yes

  No

  N/A

• All lights working. 1

  Yes

  No

  N/A

• Ceiling tiles clean. 1

  Yes

  No

  N/A

• Locker doors closed. 1

  Yes

  No

  N/A

• No towels on floor. 1

  Yes

  No

  N/A

• Air fresheners filled. 1

  Yes

  No

  N/A

Men's Wet Area

• Shower floors clean, drains free of hair. 2

  Yes

  No

  N/A

• No mildew/mold on walls. 2

  Yes

  No

  N/A

• Shower curtains clean. 3

  Yes

  No

  N/A

• Dispensers full. 1

  Yes

  No

  N/A

• Dry sauna clean and free of trash. 1

  Yes

  No

  N/A

• Wet area floors clean and free of trash. 1

  Yes

  No

  N/A

Men's Locker Area

• Floors clean and vacuumed (no trash). 1

  Yes

  No

  N/A

• Under counters clean and vacuumed. 2

  Yes

  No

  N/A

• Tops of lockers clean. 1

  Yes

  No

  N/A

• Dispensers full. 1

  Yes

  No

  N/A

• Paper towels full. 1

  Yes

  No

  N/A

• Urinals and toilets clean. 2

  Yes

  No

  N/A

• Tile clean and mopped. 1

  Yes

  No

  N/A

• Mirrors clean. 2

  Yes

  No

  N/A

• Counter tops clean. 3

  Yes

  No

  N/A

• All lights working. 1

  Yes

  No

  N/A

• Ceiling tiles clean. 1

  Yes

  No

  N/A

• Locker doors closed. 1

  Yes

  No

  N/A

• No towels on floor. 1

  Yes

  No

  N/A

• Air fresheners filled. 1

  Yes

  No

  N/A

Hallways, Storage Rooms & Sales Area

• Carpet clean and vacuumed. 1

  Yes

  No

  N/A

• Hallway clear of clutter. 1

  Yes

  No

  N/A

• Sales area floor clean & vacuumed. 1

  Yes

  No

  N/A

• Sales desks clean and wiped down. 1

  Yes

  No

  N/A

• Supply closet clean and organized. 4

  Yes

  No

  N/A

Basketball and Racquetball Courts

• Floors clean and mopped. 2

  Yes

  No

  N/A

• Windows clean. 2

  Yes

  No

  N/A

• No trash on floors. 2

  Yes

  No

  N/A

Cardio Theater

• Carpet clean and vacuumed. 2

  Yes

  No

  N/A

• Floor free of trash. 2

  Yes

  No

  N/A

• Cardio machines clean. 2

  Yes

  No

  N/A

Main Workout Floor

• No trash on workout floor. 2

  Yes

  No

  N/A

• All lights working. 1

  Yes

  No

  N/A

• Ceiling tiles clean. 1

  Yes

  No

  N/A

• No towels on workout floor. 2

  Yes

  No

  N/A

• Trash cans all emptied. 1

  Yes

  No

  N/A

• Water fountain clean. 2

  Yes

  No

  N/A

Cardio Machines & Functional Training Area

• Stepper casings and displays clean. 4

  Yes

  No

  N/A

• Treadmill casings and displays clean. 4

  Yes

  No

  N/A

• Elliptical casings and displays clean. 4

  Yes

  No

  N/A

• Bike casings and displays clean. 4

  Yes

  No

  N/A

• Functional training area clean and organized. 4

  Yes

  No

  N/A

Weight Lifting Area & Spin Room

• Machine weights clean. 3

  Yes

  No

  N/A

• Free weight machines clean. 3

  Yes

  No

  N/A

• Dumbbell racks clean. 2

  Yes

  No

  N/A

• Rubber matting clean. 2

  Yes

  No

  N/A

• Mirrors clean. 2

  Yes

  No

  N/A

• Bikes wiped down. 2

  Yes

  No

  N/A

• Weights returned to proper place. 2

  Yes

  No

  N/A

Pool Area

• Area around pool free of mold. 5

  Yes

  No

  N/A

• No hazards around pool. 5

  Yes

  No

  N/A

• No towels left around pool area. 5

  Yes

  No

  N/A

• Signs clean and easy to read. 5

  Yes

  No

  N/A

• Pool deck floor swept and clean. 2

  Yes

  No

  N/A

• Pool Log being filled out daily. 2

  Yes

  No

  N/A

General Facility: Entire Club

• AC vents and areas around vents are clean. 4

  Yes

  No

  N/A

• Club is free of any trip hazards. 2

  Yes

  No

  N/A

• All emergency backup lights work (red light on). 2

  Yes

  No

  N/A

• Exit signs lit up. 2

  Yes

  No

  N/A

• Emergency exits free of clutter. 2

  Yes

  No

  N/A

• All light bulbs working. 2

  Yes

  No

  N/A

• Carpet is free of spots. 2

  Yes

  No

  N/A

• Employees in proper uniform. 4

  Yes

  No

  N/A

• Clocks set correctly. 2

  Yes

  No

  N/A

• Broken Items to be repaired:

• Add media

  Media

Policies, Procedures & Service

Management

• Expired/almost expired product discounted. 2

  Yes

  No

  N/A

• Member Feedback Board updated. 2

  Yes

  No

  N/A

• Submitted mock audit. 4

  Yes

  No

  N/A

Sales Department

• Master Production Log at Front Desk. 1

  Yes

  No

  N/A

• Master Production Log completely filled out and highlighted appropriately from the previous day. 4

  Yes

  No

  N/A

• TI Log sourced, highlighted correctly and entered into Club OS. 2

  Yes

  No

  N/A

• Bottom of Email Inquiry Log completed correctly (cross-referenced by Guest Log). 2

  Yes

  No

  N/A

• Guest Log correctly completed, emphasis on accurate sourcing. 4

  Yes

  No

  N/A

• Guest Log-Scheduling MO and filling out trainer name and time. 2

  Yes

  No

  N/A

• Production Board completed correctly and up-to-date. 2

  Yes

  No

  N/A

• Fitness Consultant:

• Club OS-Zero items in Overdue Bin. 2

  Yes

  No

  N/A

• Club OS contains on average 5 active leads per day. 2

  Yes

  No

  N/A

• Sales Binder and Club OS being checked by club manager using checklist. 2

  Yes

  No

  N/A

• Averaging 75 calls. 1

  Yes

  No

  N/A

• Averaging 25 texts. 1

  Yes

  No

  N/A

• Averaging 25 emails. 1

  Yes

  No

  N/A

• Guest Courtesy Cards completely filled out. 2

  Yes

  No

  N/A

Operations:

• Front desk is greeting members hi/bye. Using names while scanning. 2

  Yes

  No

  N/A

• Front Desk Associate knows Rule of 3 and 28 Days of Impact program. 4

  Yes

  No

  N/A

• Previous day alerts in single digits. Current alerts being addressed by front desk, leaving notes. 4

  Yes

  No

  N/A

• At least 90% of checkins have photos. 4

  Yes

  No

  N/A

• Front desk knows Incident Report Policy. 2

  Yes

  No

  N/A

• Front desk is completing inventory sheet every morning Monday-Friday. 2

  Yes

  No

  N/A

• Front desk knows cancel procedure. 2

  Yes

  No

  N/A

• Front desk knows Walk In/Telephone Inquiry procedures. 2

  Yes

  No

  N/A

• PT and other staff log broken equipment in Maintenance Binder and post out of order sign as needed. 2

  Yes

  No

  N/A

• Time sheets corrected in DataTrak. 2

  Yes

  No

  N/A

• Daily Tasks Binder being used on a daily basis (including cleaning checklist). 4

  Yes

  No

  N/A

• All binders in place: Tanning (clipboard), Maintenance, Daily Tasks Binder, Reminder Binder (initialed). 2

  Yes

  No

  N/A

• No pending training appointments from previous day. 2

  Yes

  No

  N/A

• Trainers' schedules highlighted for 1 1/2 weeks out in Calendar. 2

  Yes

  No

  N/A

• Production board current. 2

  Yes

  No

  N/A

• Zero calls overdue in Club Os. 2

  Yes

  No

  N/A

• Trainer Cleaning Checklist completed and filed. 2

  Yes

  No

  N/A

• Current client files (including MO card or current evaluation and workout) in order for each individual trainer. 2

  Yes

  No

  N/A

• Central 1-31 file contains all missed MO's. 2

  Yes

  No

  N/A

• Recent MO cards completed correctly: front & back, max heart rate, lean/fat mass.

  Yes

  No

  N/A

• Fitness Director has 40 sessions combined including Training Sessions, MO's and Re-Evals per pay period. 76

  Yes

  No

  N/A