Information

  • Document No.

  • Audit Title

  • Client / Site

  • Conducted on

  • Prepared by

  • Location
  • Personnel

Cleanliness/Physical Aspects, Sales Systems, Operations

Cleanliness and Physical Aspects

Front Desk Area

  • All lights working. 1

  • Floor tile clean & mopped. 1

  • Wall molding dusted. 1

  • Rugs clean & vacuumed. 1

  • Trash emptied. 1

  • First aid kit stocked. 2

  • Front door glass clean. 2

Lobby Area

  • No trash on tables. 1

  • Table tops wiped down. 1

  • Carpet clean and vacuumed. 1

  • Chair bottoms free of dust. 1

  • Wall molding dusted. 1

  • Retail racks organized and dust-free.2

Kids' Zone

  • First aid kit stocked.4

  • Area clean/free of trash. 2

  • No hazards. 4

  • All toys put away and not left on floor. 2

  • Kids' Club staff know about the incident report policy. 2

  • Hand sanitizer available at entrance. 3

  • Sign in log. 1

  • Kids Club cards being filled out for new children. 2

  • Kids' Club staff facilitating Fit Kids Program-participating with kids during video, maintaining incentive charts and providing parents with participation slips. 2

Group Exercise Studio

  • Mirrors clean. 2

  • Wood floor clean and mopped. 1

  • No dust or trash behind equipment. 1

  • No trash or cups on the floor. 1

  • Weights returned to proper place. 2

  • Current Group X schedule available. 2

Ladies Wet Area

  • Shower floors clean, drains free of hair. 2

  • No mildew/mold on walls. 2

  • Shower curtains clean. 3

  • Dispensers full. 1

  • Dry sauna clean and free of trash. 1

  • Wet area floors clean and free of trash. 1

Ladies' Locker Area

  • Floors clean and vacuumed (no trash). 1

  • Under counters clean and vacuumed. 2

  • Tops of lockers clean. 1

  • Dispensers full. 1

  • Paper towels full. 1

  • Toilets clean. 1

  • Tile clean and mopped. 1

  • Mirrors clean. 2

  • Counter tops clean. 3

  • All lights working. 1

  • Ceiling tiles clean. 1

  • Locker doors closed. 1

  • No towels on floor. 1

  • Air fresheners filled. 1

Men's Wet Area

  • Shower floors clean, drains free of hair. 2

  • No mildew/mold on walls. 2

  • Shower curtains clean. 3

  • Dispensers full. 1

  • Dry sauna clean and free of trash. 1

  • Wet area floors clean and free of trash. 1

Men's Locker Area

  • Floors clean and vacuumed (no trash). 1

  • Under counters clean and vacuumed. 2

  • Tops of lockers clean. 1

  • Dispensers full. 1

  • Paper towels full. 1

  • Urinals and toilets clean. 2

  • Tile clean and mopped. 1

  • Mirrors clean. 2

  • Counter tops clean. 3

  • All lights working. 1

  • Ceiling tiles clean. 1

  • Locker doors closed. 1

  • No towels on floor. 1

  • Air fresheners filled. 1

Hallways, Storage Rooms & Sales Area

  • Carpet clean and vacuumed. 1

  • Hallway clear of clutter. 1

  • Sales area floor clean & vacuumed. 1

  • Sales desks clean and wiped down. 1

  • Supply closet clean and organized. 4

Basketball and Racquetball Courts

  • Floors clean and mopped. 2

  • Windows clean. 2

  • No trash on floors. 2

Cardio Theater

  • Carpet clean and vacuumed. 2

  • Floor free of trash. 2

  • Cardio machines clean. 2

Main Workout Floor

  • No trash on workout floor. 2

  • All lights working. 1

  • Ceiling tiles clean. 1

  • No towels on workout floor. 2

  • Trash cans all emptied. 1

  • Water fountain clean. 2

Cardio Machines & Functional Training Area

  • Stepper casings and displays clean. 4

  • Treadmill casings and displays clean. 4

  • Elliptical casings and displays clean. 4

  • Bike casings and displays clean. 4

  • Functional training area clean and organized. 4

Weight Lifting Area & Spin Room

  • Machine weights clean. 3

  • Free weight machines clean. 3

  • Dumbbell racks clean. 2

  • Rubber matting clean. 2

  • Mirrors clean. 2

  • Bikes wiped down. 2

  • Weights returned to proper place. 2

Pool Area

  • Area around pool free of mold. 5

  • No hazards around pool. 5

  • No towels left around pool area. 5

  • Signs clean and easy to read. 5

  • Pool deck floor swept and clean. 2

  • Pool Log being filled out daily. 2

General Facility: Entire Club

  • AC vents and areas around vents are clean. 4

  • Club is free of any trip hazards. 2

  • All emergency backup lights work (red light on). 2

  • Exit signs lit up. 2

  • Emergency exits free of clutter. 2

  • All light bulbs working. 2

  • Carpet is free of spots. 2

  • Employees in proper uniform. 4

  • Clocks set correctly. 2

  • Broken Items to be repaired:

  • Add media

Policies, Procedures & Service

Management

  • Expired/almost expired product discounted. 2

  • Member Feedback Board updated. 2

  • Submitted mock audit. 4

Sales Department

  • Master Production Log at Front Desk. 1

  • Master Production Log completely filled out and highlighted appropriately from the previous day. 4

  • TI Log sourced, highlighted correctly and entered into Club OS. 2

  • Bottom of Email Inquiry Log completed correctly (cross-referenced by Guest Log). 2

  • Guest Log correctly completed, emphasis on accurate sourcing. 4

  • Guest Log-Scheduling MO and filling out trainer name and time. 2

  • Production Board completed correctly and up-to-date. 2

  • Fitness Consultant:

  • Club OS-Zero items in Overdue Bin. 2

  • Club OS contains on average 5 active leads per day. 2

  • Sales Binder and Club OS being checked by club manager using checklist. 2

  • Averaging 75 calls. 1

  • Averaging 25 texts. 1

  • Averaging 25 emails. 1

  • Guest Courtesy Cards completely filled out. 2

Operations:

  • Front desk is greeting members hi/bye. Using names while scanning. 2

  • Front Desk Associate knows Rule of 3 and 28 Days of Impact program. 4

  • Previous day alerts in single digits. Current alerts being addressed by front desk, leaving notes. 4

  • At least 90% of checkins have photos. 4

  • Front desk knows Incident Report Policy. 2

  • Front desk is completing inventory sheet every morning Monday-Friday. 2

  • Front desk knows cancel procedure. 2

  • Front desk knows Walk In/Telephone Inquiry procedures. 2

  • PT and other staff log broken equipment in Maintenance Binder and post out of order sign as needed. 2

  • Time sheets corrected in DataTrak. 2

  • Daily Tasks Binder being used on a daily basis (including cleaning checklist). 4

  • All binders in place: Tanning (clipboard), Maintenance, Daily Tasks Binder, Reminder Binder (initialed). 2

Personal Training Department

  • No pending training appointments from previous day. 2

  • Trainers' schedules highlighted for 1 1/2 weeks out in Calendar. 2

  • Production board current. 2

  • Zero calls overdue in Club Os. 2

  • Trainer Cleaning Checklist completed and filed. 2

  • Current client files (including MO card or current evaluation and workout) in order for each individual trainer. 2

  • Central 1-31 file contains all missed MO's. 2

  • Recent MO cards completed correctly: front & back, max heart rate, lean/fat mass.

  • Fitness Director has 40 sessions combined including Training Sessions, MO's and Re-Evals per pay period. 76

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