IN ROOM DINNING

• Sitio donde se ha realizado

  Select

• Realizada el

  Date

• Preparada por

• Ubicación
  Address

• Telephone - Guest name used during the experience

  Sí

  No

  N/A

• Telephone - Warm and sincere closing offered, and appreciation demonstrated

  Sí

  No

  N/A

• Telephone - Telephone Etiquette meets standard

  Sí

  No

  N/A

• Telephone – Warm welcome/greeting provided

  Sí

  No

  N/A

• In-Room Dining order properly taken

  Sí

  No

  N/A

• Telephone - Order taker is knowledgeable and provides recommendations

  Sí

  No

  N/A

• Telephone - Further assistance offered to the guest

  Sí

  No

  N/A

• "Telephone - The overall experience met guest expectations and was free of negative detractors

  Sí

  No

  N/A

• Telephone - Order taker makes suggestions for additional items

  Sí

  No

  N/A

SERVER

• Delivery - Room Delivery Announcement meets standard

  Sí

  No

  N/A

• In-Room Dining delivered on time

  Sí

  No

  N/A

• Delivery - Warm welcome/greeting provided

  Sí

  No

  N/A

• "Delivery - Good posture, smile, eye contact, and attentive listening maintained throughout the interaction

  Sí

  No

  N/A

• Delivery - Well-groomed and professional, wearing a uniform

  Sí

  No

  N/A

• Server follows correct procedures for entering guestroom

  Sí

  No

  N/A

• Server creates dining ambiance

  Sí

  No

  N/A

• Order delivered as requested and complete

  Sí

  No

  N/A

• In-Room Dining table is set properly

  Sí

  No

  N/A

• Server presents bottled wine before serving

  Sí

  No

  N/A

• Food and beverage is visually appealing and met guest expectations for taste

  Sí

  No

  N/A

• Server must “Own It” – take responsibility and make it happen

  Sí

  No

  N/A

• Server does not decline a request without offering alternatives

  Sí

  No

  N/A

• Server must Remix Luxury

  Sí

  No

  N/A

• Server provides a professional persona

  Sí

  No

  N/A

• Rate Emotional Engagement with interaction

  Sí

  No

  N/A

• Warm and sincere closing offered, and appreciation demonstrated

  Sí

  No

  N/A

• "Delivery - The overall experience met guest expectations and was free of negative detractors

  Sí

  No

  N/A

• Server properly presents the check

  Sí

  No

  N/A

• Tray pick-up procedure explained

  Sí

  No

  N/A

• Server exemplified – “Ace the Basics” and put the guest at the center of everything they did

  Sí

  No

  N/A

• Delivery - Guest name used during the experience

  Sí

  No

  N/A

• Delivery - Further assistance offered to the guest

  Sí

  No

  N/A

• Server must “Keep It Real” and bring their personality to work

  Sí

  No

  N/A

MINIBAR

• W MixBar is clean, in good condition and well-stocked

  Sí

  No

  N/A

• W MixBar Elements meet standard

  Sí

  No

  N/A

• "Coffee Set Up/Ice Bucket/Trays/Accessories/Refrigerator/microwave/ Mini Bar/ Wet bar

  Sí

  No

  N/A

BRAND

• Brand Pin is Worn and meets standard

  Sí

  No

  N/A

• In-Room Dining Offered 24/7 and meets standards

  Sí

  No

  N/A

• Telephone - Order taker informs guest of gratuity (CALA, EMEA, US/CAN)

  Sí

  No

  N/A