Induction Training Record

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Prior to start date

• Staff informed of new starter

  Yes

  No

  N/A

• Shifts planned in

  Yes

  No

  N/A

• Uniform ordered

  Yes

  No

  N/A

First day induction

• Welcomed to Interserve, had the company 2020 vision and values explained.

  Yes

  No

  N/A

• Had standards and expectations explaind

  Yes

  No

  N/A

• Shown booking on off procedure

  Yes

  No

  N/A

• Shown staff rest room facilities

  Yes

  No

  N/A

• Staff entrance location explained

  Yes

  No

  N/A

• Job description. Explained and issued

  Yes

  No

  N/A

• Introduced to Management team, cleaning team, security team and management team

  Yes

  No

  N/A

• Watched, Interserve QSHE DVD and signed signature sheet

  Yes

  No

  N/A

• Explained what to do if you come across a wet spill or dry spill

  Yes

  No

  N/A

• Been instructed how to use radio system

  Yes

  No

  N/A

• Access control system explained

  Yes

  No

  N/A

• Watched Operation Fairway, Eyes Wide Open and Stay Safe DVD's

  Yes

  No

  N/A

• Had Assignment instructions explained

  Yes

  No

  N/A

• Explained actions in the event of emergency (report to control until instructed otherwise) code blue and fire alarm

  Yes

  No

  N/A

• Officer Signature

  Sign

• Trainers signature

  Sign

By the end of week 2

• Understand shop floor layout including retailer locations

  Yes

  No

  N/A

• Zone sheet explained

  Yes

  No

  N/A

• RMU locations and RMU power reset locations

  Yes

  No

  N/A

• Baton system explained

  Yes

  No

  N/A

• has gained a basic knowledge of fire marshal duties

  Yes

  No

  N/A

• Shown unlock procedures

  Yes

  No

  N/A

• Car park procedures explained

  Yes

  No

  N/A

• Key bunches explained

  Yes

  No

  N/A

• Gained knowledge of customer entrances

  Yes

  No

  N/A

• Shown unlock procedures

  Yes

  No

  N/A

• Knows 1st aid station locations

  Yes

  No

  N/A

• Knows customer toilet locations

  Yes

  No

  N/A

• Knows customer lift locations

  Yes

  No

  N/A

• Defect reporting procedure explained

  Yes

  No

  N/A

Officer test

• What retailer is located between NCFCS and Thomson level 2

  press to answer

• What retailers are located on Timberhill

  press to answer

• Explain what road and what facilities are by cattle market entrance

  press to answer

• Explain the unlock procedure

  press to answer

• Explain the lock up procedure

  press to answer

• Explain the car park lost ticket procedure

  press to answer

• Explain what to do if you come across a wet or dry spill

  press to answer

• List the 3 customer toilet locations

  press to answer

• Where Plantroom is used to store all out of service signage

  press to answer

• What is the baton system used for and where are the batons downloaded.

  press to answer

• Where is lift 20 and what levels are accessed by that lift

  press to answer

• Officer signature

  Sign

• Manager / Supervisor signature

  Sign

By the end of week 4

• Car park equipment cleaning

  Yes

  No

  N/A

• Car park equipment ticket jams

  Yes

  No

  N/A

• Car park equipment resets

  Yes

  No

  N/A

• Car park equipment coin jams

  Yes

  No

  N/A

• New style lift reset procedures and reset locations

  Yes

  No

  N/A

• Goods lift reset procedures and locations

  Yes

  No

  N/A

• Bubble lift reset procedure and locations

  Yes

  No

  N/A

• Incident and accident reporting procedures explained

  Yes

  No

  N/A

• Fire testing procedures explained and shown

  Yes

  No

  N/A

• Demonstrated knowledge of fire sectors and fire marshal duties

  Yes

  No

  N/A

• Know back of house patrols and demonstrates knowledge of relation to shop floor

  Yes

  No

  N/A

• Demonstrated knowledge of various stair cores

  Yes

  No

  N/A

Officer test end of week 4

• Explain the procedure for cleaning a ticket encoder in a entry barrier

  press to answer

• Explain how to check a pay machine for coin jams

  press to answer

• Explain how to perform a hard reset on a pay machine and entry / exit barrier

  press to answer

• Explain how to replenish entry tickets

  press to answer

• Explain how to perform a TMS call on a chip and pin unit.

  press to answer

• Explain where the lift reset box is for lift No 17

  press to answer

• Explain how to re set a new style lift I.e lift 17.

  press to answer

• Perimeter checks explained and shown

  Yes

  No

  N/A

• Where will you find the lift motor room for lifts 9 and 10

  press to answer

• Explain how to reset lifts 9 and 10

  press to answer

• Explain what levels you can access via stair 15

  press to answer

• What stair cores are the safe havens located in.

  press to answer

• What days and times do we fire test

  press to answer

• Explain how you would test a units fire system

  press to answer

• Explain how and who you e mail back of house audits to.

  press to answer

• How do you report an accident or incident

  press to answer

• Officer signature

  Sign

• Manager / Supervisors signature

  Sign

End of week 8

• Water testing procedure explained

  Yes

  No

  N/A

• First aid audit explained

  Yes

  No

  N/A

• G4S collections explained

  Yes

  No

  N/A

• Gas shut off room location

  Yes

  No

  N/A

• gas reset location and procedure

  Yes

  No

  N/A

• Sprinkler chamber locations

  Yes

  No

  N/A

• Location of retailer water shut off valves

  Yes

  No

  N/A

• Sprinkler pump room locTions

  Yes

  No

  N/A

• How to isolate the sprinkler jockey pump

  Yes

  No

  N/A

• Fire alarm investigation (POA)

  Yes

  No

  N/A

• Assignment instructions read and understood

  Yes

  No

  N/A

Officer test week 8

• Explain the procedure for dealing with a banned individual

  press to answer

• What day do we water test and explain how to do it

  press to answer

• Explain how you would know of a fire alarm activation

  press to answer

• Explain how to investigate a fire alarm activation within a retailer demise

  press to answer

• Where is the gas shut off location

  press to answer

• How often do first aid bags get checked.

  press to answer

• Where is the sprinkler pump room located

  press to answer

• press to answer

• What days do G4S collect and explain the procedure

  press to answer

• What key bunch would you have if you are point of alarm

  press to answer

• Explain the procedure for dealing with homeless people

  press to answer

• Officer signature

  Sign

• Manager / Supervisor

  Sign

End of week 12

• First aid course booked

  Yes

  No

  N/A

• CCTV course booked

  Yes

  No

  N/A

• Demonstrated good interpersonal skills

  Yes

  No

  N/A

• Uniform always presentable and personal Hygiene to a good standard.

  Yes

  No

  N/A

• Customer service interaction to a good standard.

  Yes

  No

  N/A

• NVQ training customer service

  Yes

  No

  N/A

• Good timekeeping and attendance

  Yes

  No

  N/A

• Probation review conducted.

  Yes

  No

  N/A