Title Page
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Conducted on
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Prepared by
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Location
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Crew audited
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Did the audit pass (Come back at the end to select)
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Is the customer at home?
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Did the engineer call you before arriving
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Did the engineer show you ID
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Did the engineer explain to you the procedure before carrying out the works
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Are you happy with how the engineer left your property
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Are you happy with the route the engineer has taken
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Please highlight the new route
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What type of installation is it
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Is the cable connected to the pole correctly
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Do you believe the cable is at the correct height
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Has the engineer used the correct bracket on the customers house
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Has the cable been tacked straight and neat
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Has the engineer sealed the hole with silicone
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Has the engineer left a driploop
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Is the CSP straight (Pls use spirit level)
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Did the engineer neatly wrap the fibre in the CSP
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Has the engineer left his workplace clean and tidy
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Has the node been properly secured
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Did the engineer correctly feed the cable into the node
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Has the cable been labeled correctly
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is the fibre wrapped neatly in the tray
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Is the cable neatly tacked on the customers wall
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Is the CSP straight (pls use spirit level)
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Is the fibre neatly dressed and wrapped in the CSP
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Did the engineer seal the hole with silicone after using blast plate/ grommet
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Did the engineer fire stop the hole
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Did the engineer use invisilight correctly
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Does the work look neat
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Is the customer satisfied
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What needs to be done to achieve customer satisfaction
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Any feedback you can provide to improve our customer satisfaction
