JITB - OEA: Drive-Thru & Exterior

• Conducted on

  Date

• Prepared by

• Location
  Address

• OEA: Drive-Thru & Exterior

Exterior

• Perimeter fencing/walls, building walls, fascia, mansard, soffit, gutters, downspouts, doors, and windows are clean or in the process of being clean

  Yes

  No

  N/A

• Perimeter fencing/walls, building walls, fascia, mansard, soffit, gutters, downspouts, doors, and windows are in good repair and free of graffiti

  Yes

  No

  N/A

• All outside furniture, fixtures., and equipment are clean or in the process of being cleaned (trash receptacles, patio tables, chairs, umbrellas, fly fans, and fire place)

  Yes

  No

  N/A

• All outside furniture, fixtures, and equipment are free of graffiti and in good repair (trash receptacles, patio tables, chairs, umbrellas, fly fans, and fire place

  Yes

  No

  N/A

• Landscaping, Parking lot, sidewalks, and ADA/Access/Markings and signage are clean or in the process of being cleaned

  Yes

  No

  N/A

• Landscaping, Parking lot, sidewalks and ADA/Access/Markings and signage and in good condition and free of graffiti (ADA/Access/Markings signs are present per local ordinances)

  Yes

  No

  N/A

• Outside lights/logo signs are clean or in the process of being cleaned

  Yes

  No

  N/A

• Outside lights/logo signs are all working and in good repair

  Yes

  No

  N/A

• Is POP and signage neat, organized? (No unapproved signage displayed on building, doors or menu boards)

  Yes

  No

  N/A

• Is POP aligned to the POP matrix?

  Yes

  No

  N/A

• Dumpster area is clean; lids and gates are closed and no visible trash on the ground

  Yes

  No

  N/A

• Dumpster area lids and gates are in good repair

  Yes

  No

  N/A

• Are the hours of operation posted near the restaurant entrances, and are they neat and clean?

  Yes

  No

  N/A

Drive-Thru

• Directional signs, logo signs are clean or in the process of being cleaned.

  Yes

  No

  N/A

• Directional signs for drive-thru entry are well maintained and in good repair, drive-thru clearance sign present, legible and in good repair.

  Yes

  No

  N/A

• Visible path from entry to exit, parking lot, landscaping and garbage dumpster area is clean or in the process of being clean.

  Yes

  No

  N/A

• POP Materials and Menu Boards are clean or in the process of being cleaned.

  Yes

  No

  N/A

• POP materials and Menu boards are current, approved, easy to read, and in good repair with no missing panels or numerals.

  Yes

  No

  N/A

• FOOD ORDERED - Start timer or note the time

• Order Confirmation screen and speaker are working properly.

  Yes

  No

  N/A

• The guest is greeted at the speaker box within 5 seconds.

  Yes

  No

  N/A

• All orders, including modifications, are entered in the POS exactly as ordered.

  Yes

  No

  N/A

• Team Member confirms order at the speaker box.

  Yes

  No

  N/A

• The Drive-thru lane, building walls, POP, drive-thru window(s), ledges, and fly fan are clean or in the process of being clean.

  Yes

  No

  N/A

• The Drive-thru lane, building walls, POP, drive-thru window(s) and ledges are well maintained and in good repair.

  Yes

  No

  N/A

• The guest is greeted at the window within 5 seconds.

  Yes

  No

  N/A

• The Guest is greeted and treated in a warm and friendly manner throughout their visit.

  Yes

  No

  N/A

• All clothing conforms to Jack uniform standards.

  Yes

  No

  N/A

• All clothing is clean, free of stains, and undamaged (not missing any buttons, free of rips and holes).

  Yes

  No

  N/A

• Hair is neat and clean above the collar and away from the face

  Yes

  No

  N/A

• At the Drive-thru window, the view into the kitchen is clean/organized and clear of unnecessary clutter

  Yes

  No

  N/A

• At the drive-thru window POP and Hours of Operation are current and approved

  Yes

  No

  N/A

• Lighting is properly lit when appropriate.

  Yes

  No

  N/A

• Orders are being bagged correctly.

  Yes

  No

  N/A

• The order is repeated to the guest as the order is handed out.

  Yes

  No

  N/A

• Guest is thanked when the order is handed out

  Yes

  No

  N/A

• Guest receives what they ordered including correct product build, condiment(s), napkins, straw and receipt

  Yes

  No

  N/A

• FOOD RECEIVED - Stop the timer and note Speed of Service

• Q1 & Q2 FY21 OTD Target Times

• 

• Volume

  Low PSA

  High PSA

• Time of Day

  Before 4 (bfast/lunch)

  After 4 (Dinner/Late Night)

• Total Time

  <=4:00

  4:01-4:15

  4:16-4:30

  >=4:31

• Total Time

  <=4:40

  4:41 – 4:55

  4:56 – 5:10

  >=5:11

• Time of Day

  Before 4 (bfast/lunch)

  After 4 (Dinner/Late Night)

• Total Time

  <=4:20

  4:21 - 4:35

  4:36 - 4:50

  >=4:51

• Total Time

  <=5:00

  5:01 – 5:15

  5:16 – 5:30

  >=5:31

• The correct tabs/custom markings and/or special stickers are used.

  Yes

  No

  N/A

• Food is served to the Guest at the appropriate temperature (Burgers are 125 F or hotter and Fries are 150 F or hotter)

  Yes

  No

  N/A

• Products are assembled, packaged and served according to specifications. (Hot and juicy patties, fresh produce, crispy and salty fries)

  Yes

  No

  N/A

• Beverages are served at the appropriate temperature, have the proper flavor, level of ice, and beverage fill.

  Yes

  No

  N/A