Title Page

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  • JITB - W1 - Observation Checklist

JITB - W1 System & Test Events

  • Direction.jpg
  • Guest Service Job Aid - System

  • GS.jpg
  • Assembly Job Aid - System

  • Assembly.jpg
  • Prep Job Aid - System

  • Prep - Chili Cheese.jpg

Drive-Thru Mystery Shop

  • Received a genuine welcome within 5 seconds? If asked to hold, re-greeted in 15 seconds or less?

  • DT or Outside Order Taker provides warm, friendly greeting and hassle-free order taking?

  • Smart-Selling used effectively

  • Asked, "Do I have your order correct on the screen" at DT speaker (or verbally repeats order)

  • Warm and friendly re-greet at the window, with a smile and eye contact?

  • Payment handled correctly, and receipt was provided without asking for one?

  • Team Member communicates main contents of each bag?

  • Received a final 2-part thank you/farewell?

  • Window 1 test products.

    Product.jpg
  • Was the above standards met for products ordered

  • Hot AND fresh French Fries?

  • Cheddar Loaded Cheeseburger is served on a Cheddar Bun with Cheesy Ranch on TOP and BOTTOM bun, Edge to Edge?

  • Bacon Cheddar Loaded Double Cheeseburger has 2 Jumbo patties, 2 Slices of cheddar cheese and 3 strips of bacon?

  • Take out box is filled to the top with Seasoned Curly Fries?

  • Chili Cheese Set up is hot and evenly distributed over the Seasoned Curly Fries and served with a fork?

  • Did your monster taco have two slices of American style cheese?

  • SOS target times 09.28.2021.jpg
  • Is the SOS standard met based on target times

  • Enter total Order to Delivery Time (OTD)

  • Enter total Order to Delivery Time (OTD)

Operations Excellence

  • Hot and juicy Jumbo patties? Patties and all grill products in PHC pan have a metal cover to maintain juiciness? Jumbo Patties held for 45 min. max? (Taste the patty for temp. & juiciness)

  • Cheddar bun is properly defrosted (8 hours) and properly batch toasted (35 seconds)?

  • Fresh cracked eggs with bacon pieces are held in a dedicated amber pan and not held with current eggs?

  • Was a green/stainless steel handled ladle used to portion bacon pieces on top of the fresh cracked egg when cooking?

  • Are bacon pieces spread throughout the fresh cracked egg?

  • Fryer Cook and Stage time

  • Fryer Cook_Stage Times TDC # 1196.jpg
  • Grill Flat Cook and Stage time

  • Grill Flat Cook_ Stage Times TDC # 1195.jpg
  • Grill - Clamshell Cook and Stage time

  • Grill Clamshell Cook_ Stage Times TDC # 1195.jpg
  • New retrofit racks in place with correct temperature and time settings?

  • Holding units are maintaining proper temperature? +/- 10° (Upper 270°F, Lower 185°F)

  • Build to charts are updated and reflect new extended hold times?

  • Precooking is executed and reasonably matches amounts called out on build-to charts?

  • Team Members know how to read build-to charts?

  • PIC and Team Members know their “zero” items, communicate, and Stop & Drop when ordered?

  • Ingredients are discarded when hold times expire?

  • Oil meets visual and taste standards. (i.e. French fries and tacos)

  • Oil is skimmed as needed to remove debris? Vats in good working condition?

Shift Management

  • PIC actively leading the shift, Guest Expectation Travel Path is in use?

  • POP is current, free of air bubbles, in good condition?

  • Have all Team Members received certification of training completion in Jenius? Training poster up?

  • Team Members deployed effectively to handle current volume and meet guest, quality, and speed standards?

  • Comments and Recognition:

The templates available in our Public Library have been created by our customers and employees to help get you started using SafetyCulture's solutions. The templates are intended to be used as hypothetical examples only and should not be used as a substitute for professional advice. You should seek your own professional advice to determine if the use of a template is permissible in your workplace or jurisdiction. You should independently determine whether the template is suitable for your circumstances.