JITB - W1 System & Test Events - Observation Checklist

• Site conducted

  Select

• Conducted on

  Date

• Prepared by

• Location
  Address

• JITB - W1 - Observation Checklist

Mystery Shop - Drive-Thru or Digital

• Drive-Thru Mystery Shop

• Received a genuine welcome within 5 seconds? If asked to hold, re-greeted in 15 seconds or less?

  Yes

  No

  N/A

• DT or Outside Order Taker provides warm, friendly greeting and hassle-free order taking?

  Yes

  No

  N/A

• Smart-Selling used effectively

  Yes

  No

  N/A

• Asked, "Do I have your order correct on the screen" at DT speaker (or verbally repeats order)

  Yes

  No

  N/A

• Warm and friendly re-greet at the window, with a smile and eye contact?

  Yes

  No

  N/A

• Payment handled correctly, and legible receipt was provided without asking for one?

  Yes

  No

  N/A

• Team Member communicates main contents of each bag? Including special items

  Yes

  No

  N/A

• Received a final 2-part thank you/farewell?

  Yes

  No

  N/A

• Digital order dining room pick-up

• Guest is greeted in a friendly manner once arriving within 10’ of the team member

  Yes

  No

  N/A

• Team Member communicates main contents of each bag? Including special items

  Yes

  No

  N/A

• Are the Digital orders handed out with the bag folded

  Yes

  No

  N/A

• Are tamper proof sticker sealing the bag with legible receipt attached?

  Yes

  No

  N/A

• NEW! Are team members signing the receipt acknowledging the order is accurate/complete?

  Yes

  No

  N/A

• Cashier is knowledgeable on how to handle orders that don’t show on the KDS

  Yes

  No

  N/A

• Window 1 Products

  

• Was the above standards met for products ordered

  Yes

  No

  N/A

• Crown and Heel sauced edge to edge with Secret Sauce?

  Yes

  No

  N/A

• Monster Tacos have 2 slices of American cheese, 3 pinches lettuce, and sauced edge to edge?

  Yes

  No

  N/A

• Basic Witch Shake is properly mixed, and no streaks are visible?

  Yes

  No

  N/A

• 

• Is the SOS standard met based on target times

  Yes

  No

  N/A

• Enter total Order to Delivery Time (OTD)

• Enter total Order to Delivery Time (OTD)

Digital Orders

• Are digital orders being immediately prepared once it appears on the KDS?

  Yes

  No

  N/A

• Are the Digital orders being staged correctly ? Bag folded over with tamper proof sticker sealing the bag and attaching the receipt?

  Yes

  No

  N/A

• Are team members bumping the orders off the expeditor to auto print the receipt?

  Yes

  No

  N/A

• Are team members using the receipt to ensure order accuracy?

  Yes

  No

  N/A

Operations Excellence

• Regular Patties not held for more than 45 minutes?

  Yes

  No

  N/A

• Monster Tacos cooked in the Monster Taco Rack? Are golden brown, not burnt/cracked?

  Yes

  No

  N/A

• Croissants are being defrosted for three hours at room temperature?

  Yes

  No

  N/A

• Croissants are being kept in original trays with plastic covering to prevent dehydration?

  Yes

  No

  N/A

• Build to charts are updated and reflect proper hold times?

  Yes

  No

  N/A

• Precooking is executed and reasonably matches amounts called out on build-to charts?

  Yes

  No

  N/A

• PIC and Team Members know their “zero” items, communicate, and Stop & Drop when ordered?

  Yes

  No

  N/A

• Ingredients are discarded when hold times expire?

  Yes

  No

  N/A

• Oil meets visual and taste standards. (i.e. French fries and tacos) & skimmed often?

  Yes

  No

  N/A

Shift Management

• PIC actively leading the shift, Guest Expectation Travel Path is in use?

  Yes

  No

  N/A

• POP is current, free of air bubbles, in good condition?

  Yes

  No

  N/A

• Have all Team Members received certification of training completion in Jenius? Training poster up?

  Yes

  No

  N/A

• Team Members deployed effectively to handle current volume and meet guest, quality, and speed standards?

  Yes

  No

  N/A

• Comments and Recognition: