Information
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Document No.
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Audit Title
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Client / Site
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Conducted on
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Prepared by
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Location
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Personnel
1. Employee Details:
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Employee's Name:
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Shift Start Time & Date:
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Shift Finish Time & Date:
2. Essentials:
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Security Licence Viewed:
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Expiry Date:
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Photo of Security Licence:
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Rail Awareness Viewed:
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Expiry Date:
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Photo of Rail Awareness card:
3. Presentation:
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Is the employee wearing correct uniform? And in good order?
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Clean Shaven?
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Correct footwear?
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Correct Safety Vest?
4. Observations:
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Is the employee's customer service at a high standard?
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Is the employee's phone manner at a high standard?
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Is the luggage hall areas in a neat and tidy state?
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Take photo of luggage hall area.
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Does the employee know where the luggage hall procedures are kept?
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Is the employee's locker assistance at a high standard?
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Does the employee know what the emergency train stop hand signal is?
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Does the employee know what to do in an emergency?
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Does the employee know what the procedure is if you are injured at work?
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Are the lost property books in order? And procedures followed?
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Take photo of latest entry in one book.
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Are luggage tags completed correctly?
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Take photo of tag.
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Is correct manual handling techniques followed?
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Does the employee follow correct tow motor rules?
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Have daily checks of tow motors been conducted?
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Take photo of one page.
5. Any further comments:
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a.
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b.
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c.
6. Corrective Actions:
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List any corrective action
7. Sign Off
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Employee's Signature
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Auditor's Signature