Job Service Report

• Employee(s) completing the job

• Type of job

• Client/Site

• Conducted on

  Date

Information Regarding the Issue

• Brief description of the Issue or query

• How where you informed of the issue or query?

  Select E-mail Phone call Supervisor Informed verbally Text messege

  • E-mail
  • Phone call
  • Supervisor
  • Informed verbally
  • Text messege

• Time informed of the issue or query

  Date

• Importance of the issue or querry

  Very High

  High

  Medium

  Low

  Very Low

• Will onsite help/training be required?

  Yes

  No

  N/A

• Time Scheduled for onsite help

  Date

Location

• Location of the computer or hardware

  Select Bradman Birthplace Corporate Services 1 Corporate Services 2 Council Chambers Depot 1 Depot 2 Development Services Director of Corporate Services Director of Engineering Services Engineering Services Front Office General Managers Office Interview Room Library Printer Room Visitor Information Centre

  • Bradman Birthplace
  • Corporate Services 1
  • Corporate Services 2
  • Council Chambers
  • Depot 1
  • Depot 2
  • Development Services
  • Director of Corporate Services
  • Director of Engineering Services
  • Engineering Services
  • Front Office
  • General Managers Office
  • Interview Room
  • Library
  • Printer Room
  • Visitor Information Centre

• Hardware that requires attention

  Select Camera Client computer Data projector Desktop computer Laptop MFU Microphone system Mobile phone Monitor Phone Printer Scanner Server Sound System Tablet/Ipad Thin Client

  • Camera
  • Client computer
  • Data projector
  • Desktop computer
  • Laptop
  • MFU
  • Microphone system
  • Mobile phone
  • Monitor
  • Phone
  • Printer
  • Scanner
  • Server
  • Sound System
  • Tablet/Ipad
  • Thin Client

• Was a work safety check undertaken?

• Is the area safe from workplace hazards?

  Safe

  At Risk

  N/A

• Is the area now safe to work in?

  Yes

  No

  N/A

• What type of job is this?

  Select Hardware Issues Hardware Setup Maintenance or Cleaning Software Install Software Issues Other

  • Hardware Issues
  • Hardware Setup
  • Maintenance or Cleaning
  • Software Install
  • Software Issues
  • Other

Hardware Issues

• Diagnosis of the issue

• Process taken to solve the Issue

• Hardware or software used to help fix the issue

• Additional notes

• Difficulty of task

• Were there any employees that helped or assisted you with the task?

  Yes

  No

• Employees that helped or assisted you with the task

Employee

• Name of employee

• Position of employee

• Percentage of help or assistance provided by employee

• Brief description of help or assistance provided by employee

• Photos of task

  Media

Hardware Setup

• Reason for the setup

• Process taken to setup the hardware

• Process taken to install the hardware continued

• Hardware or software used during the setup

• Additional notes

• Difficulty of task

• Were there any employees that helped or assisted you with the task?

  Yes

  No

• Employees that helped or assisted you with the task

Employee

• Name of employee

• Position of employee

• Percentage of help or assistance provided by employee

• Brief description of help or assistance provided by employee

• Photos of task

  Media

Maintenance or Cleaning

• Reasoning for the maintenance or cleaning

• Maintenance carried out or cleaning process' used

• Maintenance carried out or cleaning process' used continued

• Programs or software used during maintenance or to help fix the issue

• Additional notes

• Difficulty of task

• Were there any employees that helped or assisted you with the task?

  Yes

  No

• Employees that helped or assisted you with the task

Employee

• Name of employee

• Position of employee

• Percentage of help or assistance provided by employee

• Brief description of help or assistance provided by employee

• Photos of task

  Media

Software Install

• Reasons for the install of the software

• Process taken to install the software

• Process taken to install the software continued

• Programs or software used during maintenance or to help fix the issue

• Additional notes

• Difficulty of task

• Were there any employees that helped or assisted you with the task?

  Yes

  No

• Employees that helped or assisted you with the task

Employee

• Name of employee

• Position of employee

• Percentage of help or assistance provided by employee

• Brief description of help or assistance provided by employee

• Photos of task

  Media

Software Issues

• Diagnosis of the issue

• Process taken to solve the Issue

• Process taken to solve the Issue continued

• Programs or software used during maintenance or to help fix the issue

• Additional notes

• Difficulty of task

• Were there any employees that helped or assisted you with the task?

  Yes

  No

• Employees that helped or assisted you with the task

Employee

• Name of employee

• Position of employee

• Percentage of help or assistance provided by employee

• Brief description of help or assistance provided by employee

• Photos of task

  Media

Other

• Diagnosis of the problem or task

• Actions or process taken to solve the Issue or complete the task

• Actions or process taken to solve the Issue or complete the task continued

• Programs or software used during maintenance or to help fix the issue

• Additional notes

• Difficulty of task

• Were there any employees that helped or assisted you with the task?

  Yes

  No

• Employees that helped or assisted you with the task

Employee

• Name of employee

• Position of employee

• Percentage of help or assistance provided by employee

• Brief description of help or assistance provided by employee

• Photos of task

  Media

Overview

• Brief overview of the job

• Has the job been completed?

  Yes

  No

• Reason for job being incomplete

• Percentage of job complete

Employee/Supervisor

• Was the employee onsite at the time?

  Yes

  No

• Is the employee satisfied with the end result?

  Yes

  No

  N/A

• Signature

  Sign

• Is your supervisor satisfied with the end result?

  Yes

  No

  N/A

• Signature

  Sign