KPI Update N0403

KPI detail for year ending June 30th 2014

• Engineer

  Select Robert Leonard Mark Tipping Ian Davie David Sutherland Lee Murray Barry Gifford Ian Hewitt Aran Morland James Cowie Darren Johnson Graeme Binns Michael Piercy Tom Dockerty Paul Brown Stuart Loscombe Thomas Vernon Paul Porter

  • Robert Leonard
  • Mark Tipping
  • Ian Davie
  • David Sutherland
  • Lee Murray
  • Barry Gifford
  • Ian Hewitt
  • Aran Morland
  • James Cowie
  • Darren Johnson
  • Graeme Binns
  • Michael Piercy
  • Tom Dockerty
  • Paul Brown
  • Stuart Loscombe
  • Thomas Vernon
  • Paul Porter

• Prepared by

• Conducted on

  Date
• Location
  Address

Install RFT. Target >95%

• Year to date score

• As per objectives

  Below target

  On target

Service RFT. Target >95%

• Year to date score

• As per objectives

  Below target

  On target

90 day revisits - Install. Target <2.5%

• Year to date score

• As per objectives

  Below target

  On target

90 day revisits - Service. Target <2.5%

• Year to date score

• As per objectives

  Below target

  On target

NPS. Target >75%

• Year to date score

• As per objectives

  Below target

  On target

MFT Compliance. Target >97.5%

• Year to date score

• As per objectives

  Below target

  On target

STB Compliance. Target >95%

• Year to date score

• As per objectives

  Below target

  On target

TM Comments

Engineer Comments

Signatures

• Team Manager

  Sign

• Engineer

  Sign