N0403 Post Visit Quality Check

• Conducted on

  Date

• Engineer

  Select ROBERT LEONARD MARK TIPPING IAN DAVIE LEE MURRAY BARRY GIFFORD IAN HEWITT ARAN MORLAND JAMES COWIE DARREN JOHNSON PAUL PORTER GRAEME BINNS MICHAEL PIERCY TOM DOCKERTY PAUL BROWN THOMAS VERNON STUART LOSCOMBE

  • ROBERT LEONARD
  • MARK TIPPING
  • IAN DAVIE
  • LEE MURRAY
  • BARRY GIFFORD
  • IAN HEWITT
  • ARAN MORLAND
  • JAMES COWIE
  • DARREN JOHNSON
  • PAUL PORTER
  • GRAEME BINNS
  • MICHAEL PIERCY
  • TOM DOCKERTY
  • PAUL BROWN
  • THOMAS VERNON
  • STUART LOSCOMBE
• Location
  Address

• Job Type

  MHO

  INSTALL

  SERVICE

• Job Number

• Full check - Customer on Site

• External Check Only

Pre Visit

• Did the customer receive an ETA?

  Yes

  No

• Phone call

• Text

• Was an updated ETA given if running late?

  Yes

  No

  N/A

Appearance / Presentation

• Did engineer show ID badge

  Yes

  No

• Did he wear blue overshoes?

  Yes

  No

• Comments

Service Visit

• Was service history and fault discussed?

  Yes

  No

• Did the engineer make you aware of what work he would carry out to repair the system?

  Yes

  No

• Did the engineer use his ladders to access the dish?

  Yes

  No

• Was the system fixed and demonstrated?

  Yes

  No

• Photo of work

  Media

• Comments

Installs

• Did the engineer walk you through all work that was going to be done?

  Yes

  No

• Did the engineer explain safety procedures?

  Yes

  No

• Is there evidence of an eyebolt?

  Yes

  No

• Was the site left clean and tidy?

  Yes

  No

• Photo of work

  Media

• Comments

Extra products

• Was a demonstration given?

  Yes

  No

• Was SEG30 procedure explained?

  Yes

  No

• Did the engineer set up On Demand?

  Yes

  No

  N/A

• Did the engineer talk to you about the following?

• Sky Go

• Sky Apps

• Rate the engineer

• TM Comments

Signatures

• Team Manager

  Sign

• Engineer

  Sign