Lasting Impressions v2

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

PFS

• Air line and water hose are clean and in good working order.

  Yes

  No

  N/A

• PFS kiosk is full and presented with no gaps and everything has an SEL.

  Yes

  No

  N/A

• Forecourt is clean, clear of weeds and rubbish

  Yes

  No

  N/A

• Flowers and news paper bins are full and merchandised correctly

  Yes

  No

  N/A

• Gantry is clean in good working order with correct prices displayed

  Yes

  No

  N/A

• Pump and crowners are clean and undamaged with current point of sale displayed

  Yes

  No

  N/A

• Fire extinguishers and sand are readily available

  Yes

  No

  N/A

• All glove and towel dispensers are full

  Yes

  No

  N/A

Car Park

• Signage is in good condition with all lighting working properly

  Yes

  No

  N/A

• Landscaping is well maintained and clear of any rubbish and weeds

  Yes

  No

  N/A

• Car park banners are taut, level and in good condition

  Yes

  No

  N/A

• Bridge and side of car park tieded and free from rubbish + loose trolleys.

  Yes

  No

  N/A

.

Customer Facilities

• Toilet paper is available in all toilets

  Yes

  No

  N/A

• Toilet walls, floors and all surfacds are clean and free of debris

  Yes

  No

  N/A

• Soap dispenser is in good working order

  Yes

  No

  N/A

• Disabled toilets - WGLL

  Yes

  No

  N/A

• Baby change - WGLL

  Yes

  No

  N/A

• Escalators & lifts are clean and working.

  Yes

  No

  N/A

• All toilet furniture is in good working order

  Yes

  No

  N/A

Outside Store Entrance

• Cash machines are clean and free of old receipts

  Yes

  No

  N/A

• Cyclone and A- frames are clean and display up to date point of sale in straight lines.

  Yes

  No

  N/A

• Bins are cleaned and cleared regularly

  Yes

  No

  N/A

• Trolleys are clear of rubbish and all styles readily available

  Yes

  No

  N/A

• Kiddies rides, photo booth, payphone, coin star and stamp machines are in good working order

  Yes

  No

  N/A

• Baskets are available and not obstructing door

  Yes

  No

  N/A

Shop Floor

• RTC cabinets and replenishment trolleys are clean and tidy & no ooc in them.

  Yes

  No

  N/A

• F2G is full and no missing SELs.

  Yes

  No

  N/A

• There are no damaged floor tiles, kick rails,walls or other areas in need or repair or maintenance

  Yes

  No

  N/A

• Floor is clean, including corners and edges

  Yes

  No

  N/A

Back Areas

• Colleagues Room - WGLL.

  Yes

  No

  N/A

• Warehouse GM - WGLL

  Yes

  No

  N/A

• Colleagues toilets - WGLL

  Yes

  No

  N/A

• Warehouse Fresh - WGLL

  Yes

  No

  N/A

• Warehouse Grocery - WGLL

  Yes

  No

  N/A

Front End Service

• There are no putbacks in warehouse.

  Yes

  No

  N/A

• Leaflet holders are full, tidy and displayed as per the current POS brochure

  Yes

  No

  N/A

• Self service tills are clear,clean with carrier bags available

  Yes

  No

  N/A

• Consumables (I.e carrier bags,wine carriers, till rolls) readily available

  Yes

  No

  N/A

• No products are left behind on tills and waste products are regularly removed. No putback on tops.

  Yes

  No

  N/A

Bakery

• Products have been baked and finished to specification

  Yes

  No

  N/A

• FIR allergen SELs are displayed one every mod/location

  Yes

  No

  N/A

• Bakery and walls are clean and tidy with no rubbish visible

  Yes

  No

  N/A

• All products have the right shelf edge label displayed

  Yes

  No

  N/A

• Bags and tongs are available

  Yes

  No

  N/A

• Shelves are clean and crumb free

  Yes

  No

  N/A

• Colleagues are dressed for service

  Yes

  No

  N/A

Produce

• Bag holders positioned every two modules of loose products

  Yes

  No

  N/A

• Dollie fixtures are clean (pull out dollies to check)

  Yes

  No

  N/A

• Scales are clean and in good working order

  Yes

  No

  N/A

• All point of sale and shelf edge labels are correctly displayed and in date

  Yes

  No

  N/A

• Horticulture and plants are clear of debri and excess water

  Yes

  No

  N/A

• Banana fixture is fully stocked and clean

  Yes

  No

  N/A

• All country of origin and date codes are correct and clearly displayed on loose products

  Yes

  No

  N/A

• Quality and freshness check

  Yes

  No

  N/A

F & F

• Nothing on floor.

  Yes

  No

  N/A

• Changing room tidy and locked if not in use.

  Yes

  No

  N/A

• Essentials are fully stocked as per VM guide

  Yes

  No

  N/A

• All fixtures are clean, tidy and reflect excellent retail standards and fitting room has a colleague available

  Yes

  No

  N/A

Point Of Sale

• Point of sale is displayed as per the POS brochure

  Yes

  No

  N/A

Foyer

• Customer service desk is clean and clear of any clutter and easily accessible.

  Yes

  No

  N/A

• Newspaper cube is full, trade adverts are displayed and there are no loose leaflets.

  Yes

  No

  N/A

Electrical & Direct Desk

• Electrical area is clean, tidy and relevant point of sale in place

  Yes

  No

  N/A

• Area around new desk is tidy.

  Yes

  No

  N/A

Counters

• Colleagues are dressed for service.

  Yes

  No

  N/A

• Counter tickets are presents and are clean and good condition.

  Yes

  No

  N/A

• Counters and cabinet glass and brick bars are clean and clear.

  Yes

  No

  N/A

• Promotional point of sale and labels are checked and displayed straight.

  Yes

  No

  N/A

• No smears or splashes on walls or units.

  Yes

  No

  N/A

• Pots and lids are readily available for Olives & Salad.

  Yes

  No

  N/A

• Opening times on all counters are clearly displayed.

  Yes

  No

  N/A

• Foyer is full + weeks health pos displayed.

  Yes

  No

  N/A

• All promo ends full with correct POS.

  Yes

  No

  N/A

Store Score

• Full

  2

  1

  0

• Clean

  2

  1

  0

• Price

  2

  1

  0

• Quality

  2

  1

  0

• Service

  2

  1

  0