Lavazza Audit 2018

• Conducted on

  Date

• Prepared by

Grinder and Barista machine set up

• Coffee machine is clean to a high standard at all times

  Yes

  No

  N/A

• Group handles are clean (including under the basket) to standard at all times<br>

  Yes

  No

  N/A

• Grinder is cleaned inside and out to standard at all times

  Yes

  No

  N/A

• Espresso machine dispenses 2 x 30ml of espresso in 20-30 seconds

  Yes

  No

  N/A

• Grind check conducted to Lavazza standard

  Yes

  No

  N/A

• Coffee grinder dispenses correct shot (16g/21g)

  Yes

  No

  N/A

• All equipment available to conduct dose and grind checks

  Yes

  No

  N/A

• All semi automatic buttons calibrated to dispense correct amount

  Yes

  No

  N/A

• Dose and grind sheets completed correctly and fully for the last 4 weeks

  Yes

  No

  N/A

• Coffee machine is operating, water pressure is 9-10 bars and steam pressure is 1-1.2

  Yes

  No

  N/A

Coffee

• Decaf pods available

  Yes

  No

  N/A

• All syrups/ cream/ mallows available to add to drinks

  Yes

  No

  N/A

• No cutlery used to make hot drinks

  Yes

  No

  N/A

• All stainless steel jugs are clean inside and out to standard at all times<br>

  Yes

  No

  N/A

• Coffee is tamped every time using the 4 steps of level, tamp,twist and wipe

  Yes

  No

  N/A

• Cappuccino milk is frothed, banged, swirled and not over heated to Lavazza standard

  Yes

  No

  N/A

• Flat white milk is textured to Lavazza standard

  Yes

  No

  N/A

• Steam arm is purged before and after every use

  Yes

  No

  N/A

• Group handle basket is wiped/brushed before every new grind

  Yes

  No

  N/A

• A rinse on the group head is conducted before every coffee

  Yes

  No

  N/A

• Group handle basket is wiped/brushed before every new grind

  Yes

  No

  N/A

• A rinse on group head is conducted before every coffee

  Yes

  No

  N/A

• A milk thermometer is available for use

  Yes

  No

  N/A

• Espresso has hazelnut cream on top is and is correct volume

  Yes

  No

  N/A

• Americano is made with water first and espresso extracted over the top

  Yes

  No

  N/A

• Cappuccino is 1/3 espresso 1/3 steamed milk and 1/3 foamed milk

  Yes

  No

  N/A

• Latte has 1cm of froth, even colour and a drop mark through the top (if in glass)

  Yes

  No

  N/A

• Flat white has 0.5cm of velvety froth and latte art on top

  Yes

  No

  N/A

• Hot chocolate and mocha are made with correct hot chocolate recipe and milk frothed correctly

  Yes

  No

  N/A

• Iced coffees are made to Lavazza standard

  Yes

  No

  N/A

• Ice blended drinks are made to Lavazza standard

  Yes

  No

  N/A

• All take away drinks are served in the correct takeaway cup and lid

  Yes

  No

  N/A

• All drinks are served in correct crockery with correct spoon

  Yes

  No

  N/A

• All dishes are clean and free of damage i.e. chips, all take away items are free from damage

  Yes

  No

  N/A

Staff and customer service

• Lavazza approved uniform, apron, name badges are worn when on duty

  Yes

  No

  N/A

• Team members do not eat, chew gum or drink behind the counter. Uniform is covered while on break.

  Yes

  No

  N/A

• Team members long hair is tied up and away from face. Clean shaven. Light makeup and no nail polish or false nails.

  Yes

  No

  N/A

• There is always a team member behind the counter at all times.

  Yes

  No

  N/A

• All customers are acknowledged whilst queuing

  Yes

  No

  N/A

• All customers are greeted when having their order taken

  Yes

  No

  N/A

• Team members ask at least one appropriate question/ upswell for customer type

  Yes

  No

  N/A

• Team members check whether order is eat in or take out

  Yes

  No

  N/A

• Team members smile, are friendly and make appropriate eye contact

  Yes

  No

  N/A

• Team members are doing all they can to give efficient service

  Yes

  No

  N/A

• Team members engage with customers when possible

  Yes

  No

  N/A

• All customers are served and receive their order with 5 mins of joining the queue

  Yes

  No

  N/A

• Drinks are served in 1.5 mins of the customer paying for their food

  Yes

  No

  N/A

• Team members confirm the price of the bill, confirm amount of change given, and place in customers hand when possible

  Yes

  No

  N/A

• All customers are given/ offered their receipt

  Yes

  No

  N/A

• Team members apologize for any mistakes made and are aware of customer complaint process

  Yes

  No

  N/A

Food and food safety

• All food display cabinets, shelves and fridges are clean inside and out

  Yes

  No

  N/A

• All food is presented in the correct crockery or take away packaging

  Yes

  No

  N/A

• All food is displayed to plannogram

  Yes

  No

  N/A

• Food is displayed in an attractive way and is undamaged

  Yes

  No

  N/A

• All condiments available for food items i.e. butter/jam/mallows/cream

  Yes

  No

  N/A

• Food range is in date

  Yes

  No

  N/A

• Drink range is in date

  Yes

  No

  N/A

• Food is date dotted

  Yes

  No

  N/A

• Syrups and toppings are date dotted

  Yes

  No

  N/A

• All deliveries accepted below 8 degrees

  Yes

  No

  N/A

• All chilled food is stored below 5 degrees

  Yes

  No

  N/A

• Fridge temperature is recorded twice daily

  Yes

  No

  N/A

• Suitable hand wash facilities are available, with hot water, soap and hand drying facilities

  Yes

  No

  N/A

Marketing and miscellaneous

• All posters and point of sale are approved, up to date, in good condition and displayed correctly including all item prices

  Yes

  No

  N/A

• The menu board is up to date with no handmade alterations and is clean and undamaged

  Yes

  No

  N/A

• No display of local marketing, all marketing initiatives are Lavazza approved

  Yes

  No

  N/A

• Windows/ surrounds / front of bar and surrounding area clean and well maintained

  Yes

  No

  N/A

• Lights/ fixtures/ screens free from dust and debris

  Yes

  No

  N/A

• Seating are clean and tidy if applicable

  Yes

  No

  N/A