Lavazza Excellence Visit (LEV)

• Conducted on

  Date

• Prepared by

• Location
  Address

Sales & Margin

• Weekly sales v budget

  Yes Budget achieved

  No budget not achieved

• Margin CM

  Yes Budget achieved

  No budget not achieved

• Margin YTD

  Yes Budget achieved

  No budget not achieved

• Waste Margin below 3%

  Yes

  No

  N/A

• is the manager familar with sales results and margins?

  Yes

  No

  N/A

People

• Is there a trained, qualified manager on duty?

  Yes

  No

  N/A

• Have all of the Lavzza team completed the Online Food Safety Training?

  Yes

  No

  N/A

• Are their certificates available ?

  Yes

  No

  N/A

• Have all the Lavazza team completed Lavazza induction training?

  Yes

  No

  N/A

• Have all the Lavazza team completed Knife Handling Training?

  Yes

  No

  N/A

• Has the Barista training been fully completed and signed of on?

  Yes

  No

  N/A

• Are all team members in full Lavazza uniorm, as per the Lavazza manual?

  Yes

  No

  N/A

• Are name badges displayed?

  Yes

  No

  N/A

• Safety shoes only worn?

  Yes

  No

  N/A

• Staff member well presented? Clean, tidy, no excessive make-up or heavy perfume/cologne is worn?

  Yes

  No

  N/A

• Hair is neat, tidy, short (not touching the collar) or tied back fully? Facial Hair, if allowed by local regulations must be short and neay trimmed

  Yes

  No

  N/A

• Fingernails are clean, trimmed, filed and maintained so the edges and surfaces are cleanable?

  Yes

  No

  N/A

• Artifical nails are not worn. Nails are free from any additional adornments.

  Yes

  No

  N/A

• No jewellery is permitted unless it is a plain wedding band.

  Yes

  No

  N/A

• Team are not wearing earrings

  Yes

  No

  N/A

Suppliers

• Does the site know wherethe approved supplier list is?

  Yes

  No

  N/A

• Is the site using the approved supplier list to order all products for the Lavazza?

  Yes

  No

  N/A

• Is there any evidence of non-approved products? Refer to PLOF to ensure compliance.

  Yes

  No

  N/A

Sanitation Procedures

• Are proper washing and sanitaion procedures being used?

  Yes

  No

  N/A

• Are correct coded mops being used incorrect areas?

  Yes

  No

  N/A

• is the sluice room clean and tidy?

  Yes

  No

  N/A

Chemical Usage

• Are correct chemicals being used in each area of the Lavazza?

  Yes

  No

  N/A

• Are alll chemical bottles labelled correctly and in the correct bottles?

  Yes

  No

  N/A

• Is there ant evidence of any non approved chemicals being used in the Lavazza?

  Yes

  No

  N/A

• Does the site have the MSDS sheets printed (chemical safety data sheets)?

  Yes

  No

  N/A

• Are chemicals stored correctly?

  Yes

  No

  N/A

Pest control

• Are bait points in place?

  Yes

  No

  N/A

• Pest controlbook on site and up to date?

  Yes

  No

  N/A

• Is there evidence of pests on site?

  Yes

  No

  N/A

• Is waste management being adhered to?

  Yes

  No

  N/A

Bakery display

• Display is clean, tidy and visually appealing?

  Yes

  No

  N/A

• Good selection of products available applicable to the time of day?

  Yes

  No

  N/A

• All products are fresh, and within useby dates.?

  Yes

  No

  N/A

• All display equipment is in good repair?

  Yes

  No

  N/A

• Are all promotional products for the current cycle on offer?

  Yes

  No

  N/A

Cleanliness Service area

• Is the food area clean and tidy?

  Yes

  No

  N/A

• Is the counter clean and boards boards used for correct products?

  Yes

  No

  N/A

• Are the walls clean and dust free in the service area?

  Yes

  No

  N/A

• Are the floors, under the counters and fridge units clean?

  Yes

  No

  N/A

• Till system area is clean and free from food particles

  Yes

  No

  N/A

• Bakery display, merchandising displays are clean, dust and smudge free.

  Yes

  No

  N/A

• Sandwich unit area is clean and free from food particlies. Glass is cleanand smudge free. The compressor is dust free.

  Yes

  No

  N/A

• All units are free from rust and or corrosion

  Yes

  No

  N/A

• Bakery display glass is smudge free and chip free

  Yes

  No

  N/A

• Merrychef is clean and free from food debris. Handle and seals are clean. No mould or stains.

  Yes

  No

  N/A

• Back counter is clean and free from food particlies

  Yes

  No

  N/A

Cleanliness back area

• Freezer interior is frost/ice-free and rust-free with no debris on the floor. The compressor unit is dust -free. Handles and seals are clean.

  Yes

  No

  N/A

• Refrigerator interior is frost-free and rust-free with no debris on the floor. The compressor unit is dust-fre. Handles and seals are clean.

  Yes

  No

  N/A

• Sink (all) interior, exterior and faucets are clean and free from grease build-up and rust.

  Yes

  No

  N/A

• Food storage containers are clean and not stained. Utensils are clean and free from rust.

  Yes

  No

  N/A

• Kelsius Thermometer is clean

  Yes

  No

  N/A

• Backroom-storage and prep area (floors, walls, and storage shelves) are free from dirt and debris

  Yes

  No

  N/A

Cleanliness Dining area

• Customer entrance/door is clean. Dining room glass is clean and clear.

  Yes

  No

  N/A

• Dining room/service area; floors, covebase, walls, ceiling, digital menus are clean and free of food particlies, grime, stains and debris.

  Yes

  No

  N/A

• Tables, chairs, lights, plants and ceiling fans are clean and dust free. Bins must be clean inside and out, liners used and replaced/emptied as needed.

  Yes

  No

  N/A

• Restrooms are clean (including walls, floors, ceilings) and trash bins are emptied as necessary.

  Yes

  No

  N/A

• HVAC- all exterior surfaces (if accessible), vents, air filters and coils are clean and free of dust and obstruction.

  Yes

  No

  N/A

Cleanliness Exterior

• Forecourt is clean and free of debris and trash. Sidewalks are clear. Building surface is in good repair.

  Yes

  No

  N/A

• Landscaping is neat and well kept, no weeds.

  Yes

  No

  N/A

• Awnings and sign faces are clean and free of dirt, grime, nests. Outdoor furniture is clean and free frrom food particles, dirt and grime.

  Yes

  No

  N/A

Grab n Go fridge

• Are all required items in fridge?

  Yes

  No

  N/A

• Is the fridge clean and tidy?

  Yes

  No

  N/A

• Are there any unapproved items in the fridge?

  Yes

  No

  N/A

Equipment

• Restaurant contains all required equipment (based on equipment policies in place at time of opening, remodel date and/or new equipment policies)

  Yes

  No

  N/A

• All equipment, and small wares are approved, installed and used for their intended purpose.

  Yes

  No

  N/A

• Equipment is not used to prepare, bake, and/or store items that are not approved items offered for sale.

  Yes

  No

  N/A

• Is all approved equipment in place? Refer to Lavazza Manual

  Yes

  No

  N/A

• Is all equipment in good working order?

  Yes

  No

  N/A

• Bakery display stands, rack etc are in good repair and labelled properly.

  Yes

  No

  N/A

• Oven is functioning properly and in good repair (doors, seals, handles, dials, switches, etc.) and properly functioning.

  Yes

  No

  N/A

• Crockery- plates, bowls, utensils are in good condition.

  Yes

  No

  N/A

• Oven gloves- are available and in good condition

  Yes

  No

  N/A

• Back counter is functioning properly and in good repair (door, hinges, handles, etc.)

  Yes

  No

  N/A

Food and food safety

• All dates of all products within required shelf life?

  Yes

  No

  N/A

• Correct labelling on products and day dots are being used correctly?

  Yes

  No

  N/A

• Is allergen book displayed ?

  Yes

  No

  N/A

• FIFO is evident?

  Yes

  No

  N/A

• All food display cabinets, shelves and fridges are clean inside and out

  Yes

  No

  N/A

• All food is presented in the correct crocker or take away packaging

  Yes

  No

  N/A

• All food is displayed to plannogram

  Yes

  No

  N/A

• Food is displayed in an attractive way and is undamaged

  Yes

  No

  N/A

• All condiments available for food items i.e. butter/jams/cutlery etc.

  Yes

  No

  N/A

• Food range is in date

  Yes

  No

  N/A

• Drink range is in date

  Yes

  No

  N/A

• Syrups and toppings are date dotted

  Yes

  No

  N/A

• All deliveries accepted below 8 degrees

  Yes

  No

  N/A

• All chilled food is stored below 5 degrees

  Yes

  No

  N/A

• Fridge temperatures are recorded twice daily

  Yes

  No

  N/A

• Cold drinks are within quality-use by dates

  Yes

  No

  N/A

• Crisps are all within expiry dates

  Yes

  No

  N/A

• Lindt products are within expiry dates

  Yes

  No

  N/A

• Other products are within guideliness for quality and freshness

  Yes

  No

  N/A

Grinder and Barista machine set up

• Coffee machine is clean to a high standard at all times

  Yes

  No

  N/A

• Group handles are clean (includingunder the basket) to standard at all times

  Yes

  No

  N/A

• Grinder is cleaned inside and out to standard at all times

  Yes

  No

  N/A

• Barista machine dispenses 2 x 30ml of espresso in 20-30 seconds

  Yes

  No

  N/A

• All equipment available to conduct dose and grind checks

  Yes

  No

  N/A

• Grind check conducted to Lavazza standard

  Yes

  No

  N/A

• Grinder dispenses correct weight (16/21g)

  Yes

  No

  N/A

• All semi automatic buttons calibrated to dispense correct amount

  Yes

  No

  N/A

• Dose and grind sheets completed correctly and fully for the last four weeks

  Yes

  No

  N/A

• Coffee machine is operating with 9-10 bars of pressure

  Yes

  No

  N/A

• Steam wand is operating with 1-1.2 bars of pressure

  Yes

  No

  N/A

Coffee

• Decaf pods available

  Yes

  No

  N/A

• All syrups/cream/mallows available to add to drinks

  Yes

  No

  N/A

• No cutlery used to make hot drinks

  Yes

  No

  N/A

• All jugs are clean inside and out to standard at all times

  Yes

  No

  N/A

• Coffee is tamped everytime using the 4 steps of 'level, tamp, twist and wipe

  Yes

  No

  N/A

• Steam arm is purged before and after every use

  Yes

  No

  N/A

• Group handle basket is wiped/brushed before every new grind

  Yes

  No

  N/A

• A rinse on the group head is conducted before every coffee

  Yes

  No

  N/A

• A milk thermometer is available for use

  Yes

  No

  N/A

• Espresso has a hazelnut creme on top and is the correct volume

  Yes

  No

  N/A

• Americano is made with water first and espresso extracted over it

  Yes

  No

  N/A

• Cappuccino milk is frothed, banged, swirled and not over heated to Lavazza standard

  Yes

  No

  N/A

• Cappuccino is 1/3 espresso 1/3 steamed milk and 1/3 foamed milk

  Yes

  No

  N/A

• Flat white/Latte milk is not over frothed and is of creamy, gloss consistency to Lavazza standard

  Yes

  No

  N/A

• Latte has 1 cm of froth, even colour and a drop mark through the top (if presented in a glass)

  Yes

  No

  N/A

• Flat white has 0.5cm of velvety froth and latte art on top

  Yes

  No

  N/A

• Hot chocolate and mocha are made with correct hot chocolate recipe and milk frothed correctly

  Yes

  No

  N/A

• Iced coffees are made to Lavazza standard

  Yes

  No

  N/A

• Ice blended drinks are made to Lavazza standard

  Yes

  No

  N/A

• All take away drinks are served in the correct takeaway cup and lid

  Yes

  No

  N/A

• All sit in drinks are served in the correct crockery and with correct cutlery

  Yes

  No

  N/A

• All dishes are clean and free of damage i.e. chips, cracks etc.

  Yes

  No

  N/A

Customer service

• All customers are acknowledged whilst queuing

  Yes

  No

  N/A

• All customers are greeted when having their order taken

  Yes

  No

  N/A

• Team members ask at least one appropriate question/upsell for customer type

  Yes

  No

  N/A

• Team members check whether order is eat in or take out

  Yes

  No

  N/A

• Team members smile, are friendly and make appropriate eye contact

  Yes

  No

  N/A

• Team members are doing all they can to give efficent service

  Yes

  No

  N/A

• Team members engage with customers when possible

  Yes

  No

  N/A

• All customers are served and recieve their orders within 5 minutes of joining the queue

  Yes

  No

  N/A

• Drinks are served within 1.5 mins of the customer paying for their food/drink

  Yes

  No

  N/A

• Team members confirm the price of the bill, confirm amount of change given, and place in customers hand when possible

  Yes

  No

  N/A

• All customers are give/offered their receipt

  Yes

  No

  N/A

• Team members apologize for any mistakes made and are aware of the customer complaint process

  Yes

  No

  N/A

Marketing

• All posters and point of sale are approved and up to date and displayed correctly

  Yes

  No

  N/A

• The menu board is up to date with no handmade alterations and is free from damage

  Yes

  No

  N/A

• No display of local marketing , all marketing initiatives are Lavazza approved

  Yes

  No

  N/A