Lavazza Audit

Grind check conducted to Lavazza standard

Coffee grinder dispenses correct shots (16/21g)

Dose check conducted to Lavazza standard

All equipment available to conduct grind and dose checks

All semi automatic buttons calibrated to dispense correct amount

Grind/Dose sheets completed in the correct way and completed fully for the last 4 weeks

Coffee machine is operating, water pressure 9-10 bars and stream pressure 1-1.2

Decaf pods available

Coffee is tamped every time following the 4 steps of level, tamp, twist and wipe

No cutlery is used to make hot drinks

Cappuccino milk and hot chocolate is frothed, banged and swirled to Lavazza standard

Flat white milk is textured to Lavazza standard

Steam arm purged before and after every use

Group handle basket is wiped/ brushed before every new grind

A rinse on the group head is conducted before every coffee

A milk thermometer is available for use

Espresso has hazelnut crema on top and is correct volume

Cappuccino is 1/3 espresso 1/3 milk and 1/3 froth, topped with sprinkles if required

Latte has 1cm of froth, even colour and a drop mark through the top (if in glass)

Flat white has 0.5cm of velvety froth and latte art on top

Hot chocolate and mocha are made with correct hot chocolate recipe and finished with milk froth

Americano is made with water first and espresso extracted over the top

Iced coffees are made to Lavazza standard

Ice blended drinks are made to Lavazza standard

All stay in drinks are served in the correct crockery with correct spoon

All takeaway drinks are served in the correct takeaway cup and lid

All drinks are served in a clean, cup, saucer, glass or takeaway cup

Coffee machine is cleaned to a high standard at all times

Grinder is cleaned inside and out to standard at all times

Group handles are clean ( including under the basket ) to standard at all times

All stainless steel milk jugs clean inside and out to standard at all times

Lavazza approved uniform, apron, name badges and other badges are worn when on duty

Team members do not eat, smoke, chew gum or drink behind the counter. All uniforms are covered whilst on breaks or cigarette breaks

Team members long hair is tied up and away from face, team members are clean shaved or have trimmed beard. Light make up only, no nail polish or false nails

There is always a team member behind the counter at all times, customers can choose their own seat

All customers are acknowledged whilst queuing.

All customers are greeted when having their order taken.

Team members ask at least one appropriate question for customer type

Team members check if customers are drinking in or to go

Team members smile and make appropriate eye contact

Team members are doing everything they can to give efficient customer service

Team members engage with the customer at all given opportunities

All customers are served and receive their order within 5min of joining the queue

Drinks are served with 1.5 mins of the customer paying for their order

Team members confirm the price of the bill, confirm the amount of any change and place change in the customers hand

All customers are given a receipt

Team members apologise for any mistakes made and are aware of customer complaint handling process

All food display cabinets, shelves and fridges are clean inside and out

All eat in food is presented on the correct crockery

All take away food is presented in the correct takeaway packaging

All food is displayed to planogram

Food is displayed in an attractive way and is undamaged

Food and drink range is in date

Food and drink range is day dotted

Lavazza approved back bar equipment is clean and working

All posters and point of sale are approved, up to date, in good condition and displayed correctly including all items price labelled

The menu board is up to date with no handmade alterations and is clean and undamaged

No display of local marketing, all marketing initiatives are Lavazza approved

All delivers are accepted below 8°c

All chilled food being stored below 5°c

Fridge temperatures recorded twice daily

Suitable hand wash facilities available with hot water, soap and hand drying facilities at all times