Title Page
-
Document No.
-
Audit Title
-
Client / Site
-
Conducted on
-
Prepared by
-
Location
-
Personnel
-
Please describe your experience in detail.
-
Based on your experience today, on a scale of 0-10, how likely is it that you would recommend this location to a friend or colleague?
- 0
- 1
- 2
- 3
- 4
- 5
- 6
- 7
- 8
- 9
- 10
-
How many team members were present during your visit?
- 0
- 1
- 2
- 3
- 4
- 5+
-
How many customers were present during the visit?
- 0
- 1
- 2
- 3
- 4
- 5+
-
Did a team member acknowledge you and make you feel welcome?
-
At any point during the visit was a team member on the shop floor speaking to customers?
-
What did this look like?
-
Were the team members friendly towards you?
-
Were you offered any promotions or demos?
-
What were you offered?
- Ssbt
- Gaming Machine
- Daily Offers
- Other
-
Please give details of the offer.
-
Please rate the team members enthusiam on a scale of 0-10.
- 0
- 1
- 2
- 3
- 4
- 5
- 6
- 7
- 8
- 9
- 10
-
Were you offered a free drink?
-
At the end of the visit were you provided with an appropriate friendly comment?
-
Was the shop front clean and tidy?
-
Please provide a picture.
-
Was the shop clean and tidy?
-
Were pen and slip dispensers fully stocked?
-
Were the toilets clean?
-
Was the marketing correct and up to date?
-
Please name and describe the team member who served you?
-
Anything to add?
