Audit

Please describe your experience in detail.

Based on your experience today, on a scale of 0-10, how likely is it that you would recommend this location to a friend or colleague?
How many team members were present during your visit?
How many customers were present during the visit?

Did a team member acknowledge you and make you feel welcome?

At any point during the visit was a team member on the shop floor speaking to customers?

What did this look like?

Were the team members friendly towards you?

Were you offered any promotions or demos?

What were you offered?

Please give details of the offer.

Please rate the team members enthusiam on a scale of 0-10.

Were you offered a free drink?

At the end of the visit were you provided with an appropriate friendly comment?

Was the shop front clean and tidy?

Please provide a picture.

Was the shop clean and tidy?

Were pen and slip dispensers fully stocked?

Were the toilets clean?

Was the marketing correct and up to date?

Please name and describe the team member who served you?

Anything to add?