Let's Review Q1

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Clubcard Fuel Save

• Is there evidence that every colleague was briefed on Clubcard Fuel Save ( team 5 , training record or signed register ) ?

  Yes

  No

  N/A

• Are all checkout and multi skilled colleagues chatting to customers about Clubcard Fuel Save ( observational check ) ?

  Yes

  No

  N/A

• Did the store achieve a GREEN on the customer viewpoint for 'Checkout staff talked to me about Fuel Save' ?

  Yes

  No

  N/A

• Is POS being displayed to the 'what good looks like standard' ?

  Yes

  No

  N/A

• Is the Store manager / team using the Clubcard Fuel Save report to improve Clubcard penetration and awareness of Clubcard Fuel Save ?

  Yes

  No

  N/A

Winning With Shrink

• Is the stock loss board on display and contains the correct up to date reports ?

  Yes

  No

  N/A

• Is there evidence of a weekly stock loss meeting ( managers / team leaders can describe when and what , next steps in place etc ) ?

  Yes

  No

  N/A

• Is there evidence that all checkout colleagues have had the 'lockdown checkouts' briefing session on shrinkage ( talk to colleagues , team 5 / TRC / register signed ) ?

  Yes

  No

  N/A

• Have the top 20 shrinkage lines from the stores shrink dashboard been counted in the last 7 days ?

  Yes

  No

  N/A

• Is the store GREEN on gap scan , count compliance and SRE or has a clear plan to resolve issues ? ( visual / written plan )

  Yes

  No

  N/A

• Is the store product protection reflective of what good looks like ( shop floor walk with health check from that day ) ?

  Yes

  No

  N/A

• Are the store manager Winning With Shrink checks being completed weekly and correctly ? ( check last weeks check and book up to date / completed )

  Yes

  No

  N/A

Store workload Planner

• Has the store been using the workload planner ? ( talk to line managers and is it on display )

  Yes

  No

  N/A

New Joint Team Planning Boards

• Are the new Joint Team Planning boards displayed ?

  Yes

  No

  N/A

• Are they up to date , in full use and the store is using them alongside the workload planner at every weekly JTPM ?

  Yes

  No

  N/A

Produce Revolution

• Has the produce / fresh manager attended the training session or planned in for a mop up ?

  Yes

  No

  N/A

• Has the deputy manager attended the training session or been planned in for a mop up ?

  Yes

  No

  N/A

• Has the Store manager attended the training session or been planned in for a mop up ?

  Yes

  No

  N/A

Checkout Conversations

• Have all the checkout colleagues been briefed on the 4 key things for checkout conversations ? ( talk to colleagues , Team 5 / TRC or register signed )

  Yes

  No

  N/A

• Yes

  No

  N/A

• Is the scanner curtain POS on display at all checkouts ?

  Yes

  No

  N/A

• Is there a highlighter available on every checkout and the cashier is aware why they are there ?

  Yes

  No

  N/A

Accident Board Re-launch

• Is the new Accident Board on display and in full use ?

  Yes

  No

  N/A

Welcome Touch Point Service

• Has the MMM Welcome touch point material been briefed to the management team ? ( talk to them can they describe what it is and what they have done ? )

  Yes

  No

  N/A

• Do the front of store colleagues smile and say hi to all customers ( 10ft HI ! ) ? ( observational checks and talk to colleagues )

  Yes

  No

  N/A

• Yes

  No

  N/A

• Was the store GREEN for 'made me feel welcome' on the last Customer viewpoint result ?

  Yes

  No

  N/A

Store Arrivals Board

• Is the store arrivals board being used by the store to track deliveries ? ( talk to managers ask them to log on and explain )

  Yes

  No

  N/A

Inspiring Great Performance

• Has every colleague , team leader and manager had at least 1 inspiring great performance review ? ( random checks )

  Yes

  No

  N/A

• Does the quality of reviews complete reflect what good looks like ? ( random checks )

  Yes

  No

  N/A

• Is there a plan in place for inspiring great performance reviews for this year ?

  Yes

  No

  N/A

MMM Boards and displays.

• Is the customer viewpoint board up to date with all messages completed and a simple 3 point plan in place ?

  Yes

  No

  N/A

• Is the SSS board up to date with a picture of the latest winning colleague ?

  Yes

  No

  N/A

Periodic Business Plans

• Have all the periodic business plans been reviewed and signed off by the SM ?

  Yes

  No

  N/A

• Has the P4 business plan been briefed to the team and is on display ready for review in the JTPM ?

  Yes

  No

  N/A