Line Station Performance Checklist

• Audit Title

• Document No.

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Flight Number of Audited Flights

• Flight number of audited

• Audit date

  Date

• Duty staff name:

Section A - Documentation

• Yes

  No

  N/A

• Yes

  No

  N/A

• Yes

  No

  N/A

• Yes

  No

  N/A

Manual and Training Record

• Yes

  No

  N/A

• Yes

  No

  N/A

• Yes

  No

  N/A

• Does Manual Control List up-to-date?

  Yes

  No

  N/A

• Are holding GSM/DGOM the latest version?(Hard Copy)

  Yes

  No

  N/A

• Are holding IATA DGR and Local ERP the latest version?

  Yes

  No

  N/A

• Is station able to access E-library to download TTW manuals?

  Yes

  No

  N/A

• Are Ground Services Instructions(GSI) signed and filed? (Include 3rd party)

  Yes

  No

  N/A

• Are Safety Bulletin and Security Bulletin signed and filed? (Include 3rd party)

  Yes

  No

  N/A

• Do TTW Training Records update and file? (Passenger Team)

  Yes

  No

  N/A

• Do TTW Training Records update and file? (Loading & Ramp Team)

  Yes

  No

  N/A

Document Filing

• Passenger Manifest (180 days)

  Yes

  No

  N/A

• Baggage Manifest (180 days)

  Yes

  No

  N/A

• Cargo Manifest (180 days)

  Yes

  No

  N/A

• Final Load Data (180 days)

  Yes

  No

  N/A

• Signed Load & Trim Sheet (180 days)

  Yes

  No

  N/A

• Signed Computer Flight Plan (180 days)

  Yes

  No

  N/A

• Aircraft Security Check Record (90 days)

  Yes

  No

  N/A

• Loading Instruction / Report (90 days)

  Yes

  No

  N/A

• Aircraft Loading Checklist (90 days)

  Yes

  No

  N/A

• Technical Log Book(TLB) & Fuel Sheet (180 days)

  Yes

  No

  N/A

• NOTOC (180 days)

  Yes

  No

  N/A

Section B - Check In

Pre-flight Preparation

• Pre-flight briefing to be conducted. (Any special handling for inbound/outbound flight?)

  Yes

  No

  N/A

• Are company logos and branding correct?(FIDS)

  Yes

  No

  N/A

• Has check-in counter open at least 2.5 hours before STD?

  Yes

  No

  N/A

• Are the Security questions and Dangerous goods notice place at check-in counter?

  Yes

  No

  N/A

Check in process

• Do agents ask or inform passenger to read the notice of Security & Dangerous Goods notice?

  Yes

  No

  N/A

• Do agents conduct 100% reconciliation of passport to passenger face?

  Yes

  No

  N/A

• Issue boarding pass with correct flight / date and passenger name.

  Yes

  No

  N/A

• Do agents select suitable passengers to sit on EXIT seats, briefing and giving them with "Emergency Exit Seat Information Card"?

  Yes

  No

  N/A

• Do agents familiar with NOTOC procedure?

  Yes

  No

  N/A

• Do agents familiar with Re-issue boarding pass at check-in counter?

  Yes

  No

  N/A

• Do agents familiar with Re-issue boarding pass at gate?

  Yes

  No

  N/A

• Do agents familiar with CBBG policy?

  Yes

  No

  N/A

• Do agents familiar with INAD/DEPA/DEPU handling?

  Yes

  No

  N/A

• Was the flight closed -45 mins prior to STD?

  Yes

  No

  N/A

• All stationary and documents properly and securely kept after flight.

  Yes

  No

  N/A

Baggage Check

• Are excess baggage collection procedure followed?

  Yes

  No

  N/A

• Are cabin baggage viewed , weighted and tagged?

  Yes

  No

  N/A

• Does appropriate tag use on checked baggage(box , soft bags ...etc)

  Yes

  No

  N/A

• Do agents explain to passenger before sign the limited release tag?

  Yes

  No

  N/A

• Ensure a Limited Release indemnity is signed as required?

  Yes

  No

  N/A

• All the baggage scales calibrated?

  Yes

  No

  N/A

Section C - Boarding

• Is the gate information displaying the correct flight number and destination?

  Yes

  No

  N/A

• Boarding gate opened at least 60 minutes before STD.

  Yes

  No

  N/A

• At -45 mins to STD, was a pre-boarding hand carry check made?

  Yes

  No

  N/A

• At -35 mins to STD , was a pre-boarding announcement made?

  Yes

  No

  N/A

• At -32 mins to STD, was Final Load Data pass to PIC and verbal cross check?

  Yes

  No

  N/A

• At -30 mins to STD, was a boarding announcement made and boarding commenced?

  Yes

  No

  N/A

• Do agents control the boarding sequence appropriately?

  Yes

  No

  N/A

• 100% reconciliation of passport to face and boarding pass?

  Yes

  No

  N/A

• Do agents check for passenger carrying excessive hand carry baggage?

  Yes

  No

  N/A

• At -15 mins to STD, for passenger not boarded in DCS, was the Fail-to-board process followed? (i.e. announcements, bag search, on-board seat check...etc)

  Yes

  No

  N/A

• Telexes (MVT,LDM...etc), APIS , Station Flight Report, MAAS...etc timely dispatch to destination?

  Yes

  No

  N/A

• Was the checklist and on-board document passed to CIC?<br>( PM/BM/CM/NOTOC ...etc)

  Yes

  No

  N/A

Section D - Ramp Services

Arrival

• Does the parking area have adequate markings and lighting?

  Yes

  No

  N/A

• Do personnel make use of PPE?

  Yes

  No

  N/A

• Are vehicles switched off (or checked) when not in use?

  Yes

  No

  N/A

• Was a pre-arrival FOD check performed?

  Yes

  No

  N/A

• Is Marshaller or guidance system in position?

  Yes

  No

  N/A

• Are wing walkers in position and using proper hand signals?

  Yes

  No

  N/A

• Do personnel stay clear of the aircraft, until anti-collision lights have been switched off?

  Yes

  No

  N/A

• Are safety cones properly positioned according to TTW procedure?

  Yes

  No

  N/A

• Are aircraft chocks properly positioned according to TTW procedure?

  Yes

  No

  N/A

• Does Aerobridge or passenger steps set to correct height before opening cabin door?

  Yes

  No

  N/A

• Is fuel bowser/tank properly positioned and escape route not obstructed?

  Yes

  No

  N/A

• Ensure Danger Areas are respected.

  Yes

  No

  N/A

• Are chocks used on vehicles?

  Yes

  No

  N/A

• Are all cargo hold (1,3,4,5) opened and checked?

  Yes

  No

  N/A

Departure

• Does baggage and cargo loaded and handled in accordance with LIR?

  Yes

  No

  N/A

• Baggage and Cargo loaded in correct position and restraint netting secured.

  Yes

  No

  N/A

• Chocks and safety cones removed and correctly stowed.

  Yes

  No

  N/A

• All container/cart/dolly doors or curtains are closed and fasted during safe condition.

  Yes

  No

  N/A

• Are all required locks set / latches / cargo nets / barriers installed and secured before cargo doors and closed?

  Yes

  No

  N/A

• Has FOD inspection been made (before push back)?

  Yes

  No

  N/A

• Is correct size of tractor used for pushback?

  Yes

  No

  N/A

• Is correct size of tow bar used for pushback?

  Yes

  No

  N/A

• Is the tow bar disconnect properly?

  Yes

  No

  N/A

• Are wing walkers in position and using proper hand signals?

  Yes

  No

  N/A

Section E - Fuel

• Is the fuel truck positioned correctly, with a clear exit path?

  Yes

  No

  N/A

• Is the bonding cable used correctly throughout fuelling?

  Yes

  No

  N/A

• For hydrant operations, are warning flags or light in use?

  Yes

  No

  N/A

Section F - Ground Services Equipment

• Is the equipment serviceable and fit for purpose?

  Yes

  No

  N/A

• Do motorised vehicles have an operating fire extinguisher?

  Yes

  No

  N/A

• Does vehicle have a valid airside pass on display?

  Yes

  No

  N/A

• Does agent have procedural maintenance schedule?

  Yes

  No

  N/A

• Ambulift

  Yes

  No

  N/A

• Conveyor Belts

  Yes

  No

  N/A

• A320 TowBar<br>

  Yes

  No

  N/A

• Toilet Service

  Yes

  No

  N/A

• Water Service

  Yes

  No

  N/A

• GPU

  Yes

  No

  N/A

• ASU

  Yes

  No

  N/A

• APU

  Yes

  No

  N/A

• Pushback Truck

  Yes

  No

  N/A

• Deicing Vehicle

  Yes

  No

  N/A

• Passenger Steps

  Yes

  No

  N/A

• High-loader

  Yes

  No

  N/A

• Catering Vehicle <br>

  Yes

  No

  N/A

• Fueling Truck

  Yes

  No

  N/A

• Passenger Shuttle Bus

  Yes

  No

  N/A

Potable Water

• Has the station submitted the seasonal potable water statement?

  Yes

  No

  N/A

Section G - Ramp Safety

• Are agents aware of requirement to notify relevant department of incidents & accidents, including aircraft damage?

  Yes

  No

  N/A

• Do agents understand Safety Reporting System and realize that safety hazards, occurrences and incidents shall be reported promptly?

  Yes

  No

  N/A

Section H - Emergency Response Plan

• Are emergency procedures compliant with local regulation?

  Yes

  No

  N/A

• Do agents place the latest TTW emergency communication chart?

  Yes

  No

  N/A

• Does station holds Local Airport Emergency Response Plan?

  Yes

  No

  N/A

Section I – Cargo (Applicable ports only)

Manual and Training Record

• Able to access the TTW E-library to download the latest Cargo Services Manual.

  Yes

  No

  N/A

• Does staff complete and pass the training include dangerous goods, heavy and out-sized cargo?

  Yes

  No

  N/A

• Do the training records update and file?

  Yes

  No

  N/A

• Check the maintenance and calibration records of the weighing equipment.

  Yes

  No

  N/A

• Are the serviceability records of the weighing scales accurate?

  Yes

  No

  N/A

Documentation Filing

• Air waybill copy number 10 (24 months)

  Yes

  No

  N/A

• Cargo manifest – export/import (24 months)

  Yes

  No

  N/A

• Cargo transfer manifest (24 months)

  Yes

  No

  N/A

• Air waybill copy number 4 (24 months)

  Yes

  No

  N/A

• Flight/service report (24 months)

  Yes

  No

  N/A

• Cargo damage or irregularity report (24 months)

  Yes

  No

  N/A

• CN38 delivery receipt – for airmail only (24 months)

  Yes

  No

  N/A

• Shipper’s declaration for dangerous goods (24 months)

  Yes

  No

  N/A

• Shipper’s certification for live animals (24 months)

  Yes

  No

  N/A

• Cargo charges corrective advice (36 months)

  Yes

  No

  N/A

Cargo Acceptance

• Does staff assigned to handle TTW cargo familiar with our policy of cargo acceptance?

  Yes

  No

  N/A

• Is the necessary information such as FWB,FHL input in the system?

  Yes

  No

  N/A

• Are all shipments accompanied by air waybills?

  Yes

  No

  N/A

• Is all the information on air waybill complete and correct?

  Yes

  No

  N/A

• Does cargo handling agent ensure the weight of all consignments is checked and under the maximum limitation?

  Yes

  No

  N/A

• Does cargo handling agent calculate the volume of each cargo piece accurately and ensure not to excess the maximum dimensions?

  Yes

  No

  N/A

• Does cargo handling agent verify the content of each cargo piece?

  Yes

  No

  N/A

• Does cargo handling agent check the packing carefully?

  Yes

  No

  N/A

• Is a cargo label or marking attached properly on each package?

  Yes

  No

  N/A

• Does the NOTOC raise according to CSM?

  Yes

  No

  N/A

• Does cargo handling agent follow TTW’s procedures when offloading cargo?

  Yes

  No

  N/A

Export Handing

• Arrange departure flight to export cargo

  Yes

  No

  N/A

• Prepare cargo manifest and process the documents

  Yes

  No

  N/A

• Inform the warehouse to collect and complete packing

  Yes

  No

  N/A

• Inform the loading department

  Yes

  No

  N/A

• Inform the destination station via telex or email

  Yes

  No

  N/A

• Coordinate uplifting process with warehouse and loading agent

  Yes

  No

  N/A

Import Handing

• Inform related department to prepare for flight arrival in advance according to telex.

  Yes

  No

  N/A

• Cross check the accuracy of quantity and destination of cargo with documents.

  Yes

  No

  N/A

• Check the cargo packing and verify damage upon flight arrival.

  Yes

  No

  N/A

• Import documents processing

  Yes

  No

  N/A

• Provide import documents for consignee on time

  Yes

  No

  N/A

• Proper identification of person collecting shipment

  Yes

  No

  N/A

• Arrange cargo into correct warehouse/ or transfer to OAL properly

  Yes

  No

  N/A

• Ensure prompt storage of special goods like AVI,PER..etc shipment

  Yes

  No

  N/A

• Handle irregularities according to procedure.

  Yes

  No

  N/A

Special Cargo Handing

• Outsized/Heavy Cargo

  Yes

  No

  N/A

• Seafood

  Yes

  No

  N/A

• Live Fish

  Yes

  No

  N/A

• Perishables Cargo (PER)

  Yes

  No

  N/A

• Valuable Goods (VAL)

  Yes

  No

  N/A

• Vulnerable Cargo (VUN)

  Yes

  No

  N/A

• Human Remains (only in cremated form)

  Yes

  No

  N/A

• Unaccompanied Baggage

  Yes

  No

  N/A

Cargo Security

• Are consignments placed in restricted areas which accessible only by authorized personnel?

  Yes

  No

  N/A

• Do cargo comply with security requirements and be screened before acceptance?

  Yes

  No

  N/A

• Does any vehicle access into the cargo terminal possess a permit?

  Yes

  No

  N/A

• Adopt the Known Shipper Policy

  Yes

  No

  N/A

• Ensure all cargo destined for loading is held securely.

  Yes

  No

  N/A

• Is all personnel within cargo areas in possession of valid airport ID?

  Yes

  No

  N/A

• Ensure cargo facilities are closed and locked during non-operating hours.

  Yes

  No

  N/A

• Only authorized staff can have access to the cargo hold during or after uplifting of cargo and baggage.

  Yes

  No

  N/A

Meetings

• Select date

  Date

• Location of meeting:

• Attendees; Name, Company & Position:

• Agenda or Reason for Meeting:

• Items Discussed:

• Follow Up / Action Points (include responsible person and date action required):

Airport Station Checklist Complete