Information
-
Audit Title
-
Document No.
-
Client / Site
-
Conducted on
-
Prepared by
-
Location
-
Personnel
Flight Number of Audited Flights
-
Flight number of audited
-
Audit date
-
Duty staff name:
Section A - Documentation
Manual and Training Record
-
Are holding the Manuals the most current update? (Soft Copy or Hard Copy)
-
Are holding IATA DGR the latest version?
-
Are holding Local ERP the latest version?
-
Is station able to access E-library to download TTW manuals?
-
Are Ground Services Instructions(GSI) signed and filed? (Include 3rd party)
-
Are Safety Bulletin and Security Bulletin signed and filed? (Include 3rd party)
-
Do TTW Training Records update and file? (Passenger Team)
-
Do TTW Training Records update and file? (Loading & Ramp Team)
Document Filing
-
Passenger Manifest (2 years)
-
Baggage Manifest (180 days)
-
Cargo Manifest (2 years)
-
Signed Final Load Data (180 days)
-
Signed Load & Trim Sheet (180 days)
-
Signed Computer Flight Plan (180 days)
-
Signed Aircraft Security Check Record (90 days)
-
Signed Loading Instruction / Report (90 days)
-
Signed Aircraft Loading Checklist (90 days)
-
Signed NOTOC (180 days)
-
Technical Log Book (180 days)
-
Fuel Sheet (180 days)
-
Transit Check Job Card (1 year)
-
Implement station self-assessment quarterly
Section B - Check In
Pre-flight Preparation
-
Pre-flight briefing to be conducted. (GSM 5.1.3)
-
Are company logos and branding correct? (GSM 5.1.4)
-
Has check-in counter open at least 2.5 hours before STD?
-
Are Notice of Security Questions & Dangerous Good<br>and Notice of PED placed at check-in counter?
Check in process
-
Are agents asking or informing passenger to read the Notice of Security Questions & Dangerous Goods?
-
Do agents conduct 100% reconciliation of passport to passenger face?
-
Issue boarding pass with correct flight number, date and passenger name.
-
Do agents select suitable passengers to sit on exit seats, do briefing, and give Emergency Exit Seat Information Card?
-
Do agents familiar with expectant mothers travelling<br>handling?
-
Are agents familiar with procedure of NOTOC using?
-
Are agents familiar with procedure of re-issue boarding pass at check-in counter?
-
Are agents familiar with procedure of re-issue boarding pass at gate?
-
Are agents familiar with UM policy and handling procedure?
-
Are agents familiar with CBBG policy and handling<br>procedure?
-
Are agents familiar with INAD/DEPA/DEPU handling?
-
Is check-in counter closed 45 mins prior to STD?
-
All stationary and documents are properly and securely kept after flight
Baggage Check
-
Are there scale calibration report and calibrated regularly?
-
Do agents accept baggage based on policy?
-
Are excess baggage collection procedure followed?
-
Are carry-on baggage inspected, weighed and tagged?
-
Are appropriate tags/labels used on checked baggage?
-
Do agents explain to passenger before sign the limited release tag?
-
Ensure a Limited Release indemnity is signed as required?
Section C - Boarding
-
Is the gate information displaying the correct flight number and destination?
-
Boarding gate opened at least 60 minutes before STD.
-
At 45 mins prior to STD, is pre-boarding carry-on baggage check made? Or walk around to check excessive/oversized baggage. (e.g. AGBG)
-
At 35 mins prior to STD, is pre-boarding announcement<br>made?
-
At 32 mins prior to STD, is Final Load Data pass to PIC and verbal cross check?
-
At 30 mins prior to STD, is on-board document delivered to CIC?
-
At 30 mins prior to STD, is a boarding announcement made and boarding commenced?
-
Do agents control the boarding sequence appropriately by special and zones?
-
Do agents conduct 100% reconciliation of passport to<br>passenger face and boarding pass?
-
Do agents check for passengers’ excessive/oversized carryon baggage and conduct charge procedure based on AGBG policy?
-
Do agents operate Cabin Door Procedure properly? (Thumb-up sign before opening door and after door closure)
-
At 15 mins prior to STD, for passenger not boarded, is FTB Fail-to-board process followed? (i.e. announcements, bag search, on-board seat check, remove from system, correct on-board documents and etc.)
-
Are telexes (MVT/LDM/PTM/PSM), APIS Information (via SkyPort), Station Flight Report dispatched to destination within 20 mins after flight departure?
Section D - Ramp Services
Arrival
-
Does the parking area have adequate markings and lighting?
-
Does personnel wearing PPE available and ready?
-
Are vehicles/GSE switched off when not-in-use?
-
Pre-arrival check that parking position is free of FOD, obstacle and/or spillage?
-
Is marshaller or guidance system correctly positioned as applicable?
-
Are wing walkers correctly positioned and using proper hand signals?
-
Do personnel/GSE stay clear of the aircraft and wait until anti-collision lights have been switched off?
-
Are safety cones properly positioned according to Tigerair Taiwan procedure?
-
Are aircraft chocks properly positioned according to Tigerair Taiwan procedure?
-
Does aerobridge or passenger steps set to correct height before opening cabin door?
-
Is fuel bowser/tank properly positioned and escape route is kept clear?
-
Ensure all equipment is positioned outside Danger Areas.(e.g. marking)
-
Are chocks used on vehicles when not-in-use?
-
Are all cargo holds (1,3,4 and 5) opened and checked clear?
-
Fire extinguishers are installed on specified vehicles.<br>Inspection tags are current. Fire extinguishers are installed on specified vehicles.<br>Inspection tags are current.
-
Conveyor Belts Loader is in the full down position when parked or moving on the ramp.
Departure
-
Are baggage and cargo be loaded and handled in accordance with Loading Instruction/Report?
-
Baggage and cargo loaded in correct position and restraint netting secured
-
Chocks and safety cones removed and correctly stowed.
-
All containers/carts/dollies’ doors or curtains are closed and fasted during transport
-
Are all required locks set / latches / cargo nets / barriers installed and secured before cargo doors closed?
-
Check that parking position is free of FOD, obstacle and/or spillage before aircraft push back?
-
Is correct size of tractor used for pushback?
-
Is correct size of tow bar used for pushback?
-
Is the tow bar disconnect properly?
-
wing walkers correctly positioned and using proper hand signals?
Section E - Fuel
-
Is the fuel truck positioned correctly, with a clear exit path?
-
Is the bonding cable used correctly throughout fuelling?
-
For hydrant operations, are any warning flags or light in use?
-
Ensure fueling safety zone requirements followed
Section F - Ground Services Equipment
-
Is the equipment serviceable and fit for purpose?
-
Does vehicle have a valid airside pass on display?
-
Are there a procedural maintenance schedule for GSE?
-
Is Ambulift or medical Highlifter applicable for use?
-
Is A320 Towbar applicable for use?<br>
-
Is Lavatory Service Vehicle (Applicable ports only)<br>applicable for use?
-
Is Potable Water Truck (Applicable ports only) applicable for use?
-
Is GPU (Ground Unit) applicable for use?
-
Is ASU (Air Start Unit) applicable for use?
-
Is Pushback Tugs/Tractor applicable for use?
-
Is De/anti-icing Vehicle applicable for use?
-
Is Passenger Boarding Steps/Stairs applicable for use?
-
Is Cargo High Loader applicable for use?
-
Is Catering Vehicle applicable for use?<br>
-
Are Refuelers (self-contained fuel truck, or a hydrant truck or cart) applicable for use?
-
Is Passenger Shuttle Bus applicable for use?
Potable Water
-
Does station provide the seasonal potable water statement?
Section G - Ramp Safety
-
Are agents aware of requirement to notify relevant department of incidents & accidents, including aircraft damage?
-
Do agents understand Safety Reporting System and realize that safety hazards, occurrences and incidents shall be reported promptly?
Section H - Emergency Response Plan
-
Are emergency procedures compliant with local regulation?
-
Does station place the latest Tigerair Taiwan emergency communication chart?
-
Does station holds Local Airport Emergency Response Plan?
Section I – Cargo (Applicable ports only)
Manual and Training Record
-
Able to access e-Manual system to download as most current soft copy or printed CSM.
-
Agents has been trained IATA Dangerous Goods Category 6 with training record within the validity period.
-
Agents has been trained Tigerair Taiwan Cargo Training and training records updated and filed.
-
Check the maintenance and calibration records of the weighing equipment.
-
Are the serviceability records of the weighing scales<br>accurate?
Documentation Filing
-
Air waybill copy (24 months)
-
Cargo manifest – export/import (24 months)
-
Cargo transfer manifest (24 months)
-
Flight/service report (24 months)
-
Cargo damage or irregularity report (24 months)
-
Shipper’s declaration for dangerous goods (24 months)
-
Cargo charges corrective advice (36 months)
Cargo Acceptance
-
Does staff assigned to handle Tigerair Taiwan cargo familiar with our policy of cargo acceptance?
-
Is the necessary information such as FWB,FHL input in the system?
-
Are all shipments accompanied by air waybills?
-
Is all the information on air waybill complete and correct?
-
Does cargo handling agent ensure the weight is checked?
-
Does cargo handling agent calculate the volume of each cargo piece accurately and ensure not to excess the maximum dimensions?
-
Does cargo handling agent verify the content of each cargo piece?
-
Does cargo handling agent check the packing carefully?
-
Is a cargo label or marking attached properly on each package?
-
Does the NOTOC raise according to CSM?
-
Does cargo handling agent follow Tigerair Taiwan’s<br>procedure when offloading cargo?
Export Handing
-
GSA e-mail CBA to export cargo.
-
Prepare cargo manifest and process the documents
-
Inform the loading department of deadload weight.
-
Inform the destination station via telex or email
-
Coordinate uplifting process with warehouse and loading staff.
Import Handing
-
Inform related department to prepare for flight arrival in advance according to telex.
-
Cross check the accuracy of quantity and destination of cargo with documents.
-
Check the cargo packing and verify damage upon flight<br>arrival breakdown damage report.
-
Provide import documents for consignee on time
-
Proper identification of person collecting shipment and cargo acceptance signature.
-
Arrange cargo into correct warehouse/ or transfer to OAL properly.
-
Ensure prompt storage of special goods like AVI, PER, and etc. shipment.
-
Handle irregularities according to procedure.
Special Cargo Handing
-
Heavy Cargo
-
Seafood
-
Meat (PEM)
-
Live Fish (AVI)
-
Perishables Cargo (PER)
-
Fresh Flowers (PEF)
Cargo Security
-
Are consignments placed in restricted areas which accessible only by authorized personnel?
-
Do cargo comply with security requirements and be screened before acceptance?
-
Does any vehicle access into the cargo terminal possess a permit?
-
Adopt the Known Shipper Policy.
-
Ensure all cargo destined for loading is held securely.
-
Are all personnel within cargo areas in possession of valid airport ID?
-
Ensure cargo facilities are closed and locked during non-operating hours.
-
Only authorized staff can have access to the cargo hold during or after uplifting of cargo and baggage.
Meetings
-
Select date
-
Location of meeting:
-
Attendees; Name, Company & Position:
-
Advice Letter (Agenda/Reason for Meeting)
-
Check Results Discussed
-
Follow Up / Action Points (include responsible person and date action required):