Information

  • Audit Title

  • Document No.

  • Client / Site

  • Conducted on

  • Prepared by

  • Location
  • Personnel

Flight Number of Audited Flights

  • Flight number of audited

  • Audit date

  • Duty staff name:

Section A - Documentation

Manual and Training Record

  • Are holding the Manuals the most current update? (Soft Copy or Hard Copy)

  • Are holding IATA DGR the latest version?

  • Are holding Local ERP the latest version?

  • Is station able to access E-library to download TTW manuals?

  • Are Ground Services Instructions(GSI) signed and filed? (Include 3rd party)

  • Are Safety Bulletin and Security Bulletin signed and filed? (Include 3rd party)

  • Do TTW Training Records update and file? (Passenger Team)

  • Do TTW Training Records update and file? (Loading & Ramp Team)

Document Filing

  • Passenger Manifest (2 years)

  • Baggage Manifest (180 days)

  • Cargo Manifest (2 years)

  • Signed Final Load Data (180 days)

  • Signed Load & Trim Sheet (180 days)

  • Signed Computer Flight Plan (180 days)

  • Signed Aircraft Security Check Record (90 days)

  • Signed Loading Instruction / Report (90 days)

  • Signed Aircraft Loading Checklist (90 days)

  • Signed NOTOC (180 days)

  • Technical Log Book (180 days)

  • Fuel Sheet (180 days)

  • Transit Check Job Card (1 year)

  • Implement station self-assessment quarterly

Section B - Check In

Pre-flight Preparation

  • Pre-flight briefing to be conducted. (GSM 5.1.3)

  • Are company logos and branding correct? (GSM 5.1.4)

  • Has check-in counter open at least 2.5 hours before STD?

  • Are Notice of Security Questions & Dangerous Good<br>and Notice of PED placed at check-in counter?

Check in process

  • Are agents asking or informing passenger to read the Notice of Security Questions & Dangerous Goods?

  • Do agents conduct 100% reconciliation of passport to passenger face?

  • Issue boarding pass with correct flight number, date and passenger name.

  • Do agents select suitable passengers to sit on exit seats, do briefing, and give Emergency Exit Seat Information Card?

  • Do agents familiar with expectant mothers travelling<br>handling?

  • Are agents familiar with procedure of NOTOC using?

  • Are agents familiar with procedure of re-issue boarding pass at check-in counter?

  • Are agents familiar with procedure of re-issue boarding pass at gate?

  • Are agents familiar with UM policy and handling procedure?

  • Are agents familiar with CBBG policy and handling<br>procedure?

  • Are agents familiar with INAD/DEPA/DEPU handling?

  • Is check-in counter closed 45 mins prior to STD?

  • All stationary and documents are properly and securely kept after flight

Baggage Check

  • Are there scale calibration report and calibrated regularly?

  • Do agents accept baggage based on policy?

  • Are excess baggage collection procedure followed?

  • Are carry-on baggage inspected, weighed and tagged?

  • Are appropriate tags/labels used on checked baggage?

  • Do agents explain to passenger before sign the limited release tag?

  • Ensure a Limited Release indemnity is signed as required?

Section C - Boarding

  • Is the gate information displaying the correct flight number and destination?

  • Boarding gate opened at least 60 minutes before STD.

  • At 45 mins prior to STD, is pre-boarding carry-on baggage check made? Or walk around to check excessive/oversized baggage. (e.g. AGBG)

  • At 35 mins prior to STD, is pre-boarding announcement<br>made?

  • At 32 mins prior to STD, is Final Load Data pass to PIC and verbal cross check?

  • At 30 mins prior to STD, is on-board document delivered to CIC?

  • At 30 mins prior to STD, is a boarding announcement made and boarding commenced?

  • Do agents control the boarding sequence appropriately by special and zones?

  • Do agents conduct 100% reconciliation of passport to<br>passenger face and boarding pass?

  • Do agents check for passengers’ excessive/oversized carryon baggage and conduct charge procedure based on AGBG policy?

  • Do agents operate Cabin Door Procedure properly? (Thumb-up sign before opening door and after door closure)

  • At 15 mins prior to STD, for passenger not boarded, is FTB Fail-to-board process followed? (i.e. announcements, bag search, on-board seat check, remove from system, correct on-board documents and etc.)

  • Are telexes (MVT/LDM/PTM/PSM), APIS Information (via SkyPort), Station Flight Report dispatched to destination within 20 mins after flight departure?

Section D - Ramp Services

Arrival

  • Does the parking area have adequate markings and lighting?

  • Does personnel wearing PPE available and ready?

  • Are vehicles/GSE switched off when not-in-use?

  • Pre-arrival check that parking position is free of FOD, obstacle and/or spillage?

  • Is marshaller or guidance system correctly positioned as applicable?

  • Are wing walkers correctly positioned and using proper hand signals?

  • Do personnel/GSE stay clear of the aircraft and wait until anti-collision lights have been switched off?

  • Are safety cones properly positioned according to Tigerair Taiwan procedure?

  • Are aircraft chocks properly positioned according to Tigerair Taiwan procedure?

  • Does aerobridge or passenger steps set to correct height before opening cabin door?

  • Is fuel bowser/tank properly positioned and escape route is kept clear?

  • Ensure all equipment is positioned outside Danger Areas.(e.g. marking)

  • Are chocks used on vehicles when not-in-use?

  • Are all cargo holds (1,3,4 and 5) opened and checked clear?

  • Fire extinguishers are installed on specified vehicles.<br>Inspection tags are current. Fire extinguishers are installed on specified vehicles.<br>Inspection tags are current.

  • Conveyor Belts Loader is in the full down position when parked or moving on the ramp.

Departure

  • Are baggage and cargo be loaded and handled in accordance with Loading Instruction/Report?

  • Baggage and cargo loaded in correct position and restraint netting secured

  • Chocks and safety cones removed and correctly stowed.

  • All containers/carts/dollies’ doors or curtains are closed and fasted during transport

  • Are all required locks set / latches / cargo nets / barriers installed and secured before cargo doors closed?

  • Check that parking position is free of FOD, obstacle and/or spillage before aircraft push back?

  • Is correct size of tractor used for pushback?

  • Is correct size of tow bar used for pushback?

  • Is the tow bar disconnect properly?

  • wing walkers correctly positioned and using proper hand signals?

Section E - Fuel

  • Is the fuel truck positioned correctly, with a clear exit path?

  • Is the bonding cable used correctly throughout fuelling?

  • For hydrant operations, are any warning flags or light in use?

  • Ensure fueling safety zone requirements followed

Section F - Ground Services Equipment

  • Is the equipment serviceable and fit for purpose?

  • Does vehicle have a valid airside pass on display?

  • Are there a procedural maintenance schedule for GSE?

  • Is Ambulift or medical Highlifter applicable for use?

  • Is A320 Towbar applicable for use?<br>

  • Is Lavatory Service Vehicle (Applicable ports only)<br>applicable for use?

  • Is Potable Water Truck (Applicable ports only) applicable for use?

  • Is GPU (Ground Unit) applicable for use?

  • Is ASU (Air Start Unit) applicable for use?

  • Is Pushback Tugs/Tractor applicable for use?

  • Is De/anti-icing Vehicle applicable for use?

  • Is Passenger Boarding Steps/Stairs applicable for use?

  • Is Cargo High Loader applicable for use?

  • Is Catering Vehicle applicable for use?<br>

  • Are Refuelers (self-contained fuel truck, or a hydrant truck or cart) applicable for use?

  • Is Passenger Shuttle Bus applicable for use?

Potable Water

  • Does station provide the seasonal potable water statement?

Section G - Ramp Safety

  • Are agents aware of requirement to notify relevant department of incidents & accidents, including aircraft damage?

  • Do agents understand Safety Reporting System and realize that safety hazards, occurrences and incidents shall be reported promptly?

Section H - Emergency Response Plan

  • Are emergency procedures compliant with local regulation?

  • Does station place the latest Tigerair Taiwan emergency communication chart?

  • Does station holds Local Airport Emergency Response Plan?

Section I – Cargo (Applicable ports only)

Manual and Training Record

  • Able to access e-Manual system to download as most current soft copy or printed CSM.

  • Agents has been trained IATA Dangerous Goods Category 6 with training record within the validity period.

  • Agents has been trained Tigerair Taiwan Cargo Training and training records updated and filed.

  • Check the maintenance and calibration records of the weighing equipment.

  • Are the serviceability records of the weighing scales<br>accurate?

Documentation Filing

  • Air waybill copy (24 months)

  • Cargo manifest – export/import (24 months)

  • Cargo transfer manifest (24 months)

  • Flight/service report (24 months)

  • Cargo damage or irregularity report (24 months)

  • Shipper’s declaration for dangerous goods (24 months)

  • Cargo charges corrective advice (36 months)

Cargo Acceptance

  • Does staff assigned to handle Tigerair Taiwan cargo familiar with our policy of cargo acceptance?

  • Is the necessary information such as FWB,FHL input in the system?

  • Are all shipments accompanied by air waybills?

  • Is all the information on air waybill complete and correct?

  • Does cargo handling agent ensure the weight is checked?

  • Does cargo handling agent calculate the volume of each cargo piece accurately and ensure not to excess the maximum dimensions?

  • Does cargo handling agent verify the content of each cargo piece?

  • Does cargo handling agent check the packing carefully?

  • Is a cargo label or marking attached properly on each package?

  • Does the NOTOC raise according to CSM?

  • Does cargo handling agent follow Tigerair Taiwan’s<br>procedure when offloading cargo?

Export Handing

  • GSA e-mail CBA to export cargo.

  • Prepare cargo manifest and process the documents

  • Inform the loading department of deadload weight.

  • Inform the destination station via telex or email

  • Coordinate uplifting process with warehouse and loading staff.

Import Handing

  • Inform related department to prepare for flight arrival in advance according to telex.

  • Cross check the accuracy of quantity and destination of cargo with documents.

  • Check the cargo packing and verify damage upon flight<br>arrival breakdown damage report.

  • Provide import documents for consignee on time

  • Proper identification of person collecting shipment and cargo acceptance signature.

  • Arrange cargo into correct warehouse/ or transfer to OAL properly.

  • Ensure prompt storage of special goods like AVI, PER, and etc. shipment.

  • Handle irregularities according to procedure.

Special Cargo Handing

  • Heavy Cargo

  • Seafood

  • Meat (PEM)

  • Live Fish (AVI)

  • Perishables Cargo (PER)

  • Fresh Flowers (PEF)

Cargo Security

  • Are consignments placed in restricted areas which accessible only by authorized personnel?

  • Do cargo comply with security requirements and be screened before acceptance?

  • Does any vehicle access into the cargo terminal possess a permit?

  • Adopt the Known Shipper Policy.

  • Ensure all cargo destined for loading is held securely.

  • Are all personnel within cargo areas in possession of valid airport ID?

  • Ensure cargo facilities are closed and locked during non-operating hours.

  • Only authorized staff can have access to the cargo hold during or after uplifting of cargo and baggage.

Meetings

  • Select date

  • Location of meeting:

  • Attendees; Name, Company & Position:

  • Advice Letter (Agenda/Reason for Meeting)

  • Check Results Discussed

  • Follow Up / Action Points (include responsible person and date action required):

Airport Station Checklist Complete

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