Line Station Performance Checklist 2020

• Audit Title

• Document No.

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Flight Number of Audited Flights

• Flight number of audited

• Audit date

  Date

• Duty staff name:

Section A - Documentation

Manual and Training Record

• Are holding the Manuals the most current update? (Soft Copy or Hard Copy)

  Yes

  No

  N/A

• Are holding IATA DGR the latest version?

  Yes

  No

  N/A

• Are holding Local ERP the latest version?

  Yes

  No

  N/A

• Is station able to access E-library to download TTW manuals?

  Yes

  No

  N/A

• Are Ground Services Instructions(GSI) signed and filed? (Include 3rd party)

  Yes

  No

  N/A

• Are Safety Bulletin and Security Bulletin signed and filed? (Include 3rd party)

  Yes

  No

  N/A

• Do TTW Training Records update and file? (Passenger Team)

  Yes

  No

  N/A

• Do TTW Training Records update and file? (Loading & Ramp Team)

  Yes

  No

  N/A

Document Filing

• Passenger Manifest (2 years)

  Yes

  No

  N/A

• Baggage Manifest (180 days)

  Yes

  No

  N/A

• Cargo Manifest (2 years)

  Yes

  No

  N/A

• Signed Final Load Data (180 days)

  Yes

  No

  N/A

• Signed Load & Trim Sheet (180 days)

  Yes

  No

  N/A

• Signed Computer Flight Plan (180 days)

  Yes

  No

  N/A

• Signed Aircraft Security Check Record (90 days)

  Yes

  No

  N/A

• Signed Loading Instruction / Report (90 days)

  Yes

  No

  N/A

• Signed Aircraft Loading Checklist (90 days)

  Yes

  No

  N/A

• Signed NOTOC (180 days)

  Yes

  No

  N/A

• Technical Log Book (180 days)

  Yes

  No

  N/A

• Fuel Sheet (180 days)

  Yes

  No

  N/A

• Transit Check Job Card (1 year)

  Yes

  No

  N/A

• Implement station self-assessment quarterly

  Yes

  No

  N/A

Section B - Check In

Pre-flight Preparation

• Pre-flight briefing to be conducted. (GSM 5.1.3)

  Yes

  No

  N/A

• Are company logos and branding correct? (GSM 5.1.4)

  Yes

  No

  N/A

• Has check-in counter open at least 2.5 hours before STD?

  Yes

  No

  N/A

• Are Notice of Security Questions & Dangerous Good<br>and Notice of PED placed at check-in counter?

  Yes

  No

  N/A

Check in process

• Are agents asking or informing passenger to read the Notice of Security Questions & Dangerous Goods?

  Yes

  No

  N/A

• Do agents conduct 100% reconciliation of passport to passenger face?

  Yes

  No

  N/A

• Issue boarding pass with correct flight number, date and passenger name.

  Yes

  No

  N/A

• Do agents select suitable passengers to sit on exit seats, do briefing, and give Emergency Exit Seat Information Card?

  Yes

  No

  N/A

• Do agents familiar with expectant mothers travelling<br>handling?

  Yes

  No

  N/A

• Are agents familiar with procedure of NOTOC using?

  Yes

  No

  N/A

• Are agents familiar with procedure of re-issue boarding pass at check-in counter?

  Yes

  No

  N/A

• Are agents familiar with procedure of re-issue boarding pass at gate?

  Yes

  No

  N/A

• Are agents familiar with UM policy and handling procedure?

  Yes

  No

  N/A

• Are agents familiar with CBBG policy and handling<br>procedure?

  Yes

  No

  N/A

• Are agents familiar with INAD/DEPA/DEPU handling?

  Yes

  No

  N/A

• Is check-in counter closed 45 mins prior to STD?

  Yes

  No

  N/A

• All stationary and documents are properly and securely kept after flight

  Yes

  No

  N/A

Baggage Check

• Are there scale calibration report and calibrated regularly?

  Yes

  No

  N/A

• Do agents accept baggage based on policy?

  Yes

  No

  N/A

• Are excess baggage collection procedure followed?

  Yes

  No

  N/A

• Are carry-on baggage inspected, weighed and tagged?

  Yes

  No

  N/A

• Are appropriate tags/labels used on checked baggage?

  Yes

  No

  N/A

• Do agents explain to passenger before sign the limited release tag?

  Yes

  No

  N/A

• Ensure a Limited Release indemnity is signed as required?

  Yes

  No

  N/A

Section C - Boarding

• Is the gate information displaying the correct flight number and destination?

  Yes

  No

  N/A

• Boarding gate opened at least 60 minutes before STD.

  Yes

  No

  N/A

• At 45 mins prior to STD, is pre-boarding carry-on baggage check made? Or walk around to check excessive/oversized baggage. (e.g. AGBG)

  Yes

  No

  N/A

• At 35 mins prior to STD, is pre-boarding announcement<br>made?

  Yes

  No

  N/A

• At 32 mins prior to STD, is Final Load Data pass to PIC and verbal cross check?

  Yes

  No

  N/A

• At 30 mins prior to STD, is on-board document delivered to CIC?

  Yes

  No

  N/A

• At 30 mins prior to STD, is a boarding announcement made and boarding commenced?

  Yes

  No

  N/A

• Do agents control the boarding sequence appropriately by special and zones?

  Yes

  No

  N/A

• Do agents conduct 100% reconciliation of passport to<br>passenger face and boarding pass?

  Yes

  No

  N/A

• Do agents check for passengers’ excessive/oversized carryon baggage and conduct charge procedure based on AGBG policy?

  Yes

  No

  N/A

• Do agents operate Cabin Door Procedure properly? (Thumb-up sign before opening door and after door closure)

  Yes

  No

  N/A

• At 15 mins prior to STD, for passenger not boarded, is FTB Fail-to-board process followed? (i.e. announcements, bag search, on-board seat check, remove from system, correct on-board documents and etc.)

  Yes

  No

  N/A

• Are telexes (MVT/LDM/PTM/PSM), APIS Information (via SkyPort), Station Flight Report dispatched to destination within 20 mins after flight departure?

  Yes

  No

  N/A

Section D - Ramp Services

Arrival

• Does the parking area have adequate markings and lighting?

  Yes

  No

  N/A

• Does personnel wearing PPE available and ready?

  Yes

  No

  N/A

• Are vehicles/GSE switched off when not-in-use?

  Yes

  No

  N/A

• Pre-arrival check that parking position is free of FOD, obstacle and/or spillage?

  Yes

  No

  N/A

• Is marshaller or guidance system correctly positioned as applicable?

  Yes

  No

  N/A

• Are wing walkers correctly positioned and using proper hand signals?

  Yes

  No

  N/A

• Do personnel/GSE stay clear of the aircraft and wait until anti-collision lights have been switched off?

  Yes

  No

  N/A

• Are safety cones properly positioned according to Tigerair Taiwan procedure?

  Yes

  No

  N/A

• Are aircraft chocks properly positioned according to Tigerair Taiwan procedure?

  Yes

  No

  N/A

• Does aerobridge or passenger steps set to correct height before opening cabin door?

  Yes

  No

  N/A

• Is fuel bowser/tank properly positioned and escape route is kept clear?

  Yes

  No

  N/A

• Ensure all equipment is positioned outside Danger Areas.(e.g. marking)

  Yes

  No

  N/A

• Are chocks used on vehicles when not-in-use?

  Yes

  No

  N/A

• Are all cargo holds (1,3,4 and 5) opened and checked clear?

  Yes

  No

  N/A

• Fire extinguishers are installed on specified vehicles.<br>Inspection tags are current. Fire extinguishers are installed on specified vehicles.<br>Inspection tags are current.

  Yes

  No

  N/A

• Conveyor Belts Loader is in the full down position when parked or moving on the ramp.

  Yes

  No

  N/A

Departure

• Are baggage and cargo be loaded and handled in accordance with Loading Instruction/Report?

  Yes

  No

  N/A

• Baggage and cargo loaded in correct position and restraint netting secured

  Yes

  No

  N/A

• Chocks and safety cones removed and correctly stowed.

  Yes

  No

  N/A

• All containers/carts/dollies’ doors or curtains are closed and fasted during transport

  Yes

  No

  N/A

• Are all required locks set / latches / cargo nets / barriers installed and secured before cargo doors closed?

  Yes

  No

  N/A

• Check that parking position is free of FOD, obstacle and/or spillage before aircraft push back?

  Yes

  No

  N/A

• Is correct size of tractor used for pushback?

  Yes

  No

  N/A

• Is correct size of tow bar used for pushback?

  Yes

  No

  N/A

• Is the tow bar disconnect properly?

  Yes

  No

  N/A

• wing walkers correctly positioned and using proper hand signals?

  Yes

  No

  N/A

Section E - Fuel

• Is the fuel truck positioned correctly, with a clear exit path?

  Yes

  No

  N/A

• Is the bonding cable used correctly throughout fuelling?

  Yes

  No

  N/A

• For hydrant operations, are any warning flags or light in use?

  Yes

  No

  N/A

• Ensure fueling safety zone requirements followed

  Yes

  No

  N/A

Section F - Ground Services Equipment

• Is the equipment serviceable and fit for purpose?

  Yes

  No

  N/A

• Does vehicle have a valid airside pass on display?

  Yes

  No

  N/A

• Are there a procedural maintenance schedule for GSE?

  Yes

  No

  N/A

• Is Ambulift or medical Highlifter applicable for use?

  Yes

  No

  N/A

• Is A320 Towbar applicable for use?<br>

  Yes

  No

  N/A

• Is Lavatory Service Vehicle (Applicable ports only)<br>applicable for use?

  Yes

  No

  N/A

• Is Potable Water Truck (Applicable ports only) applicable for use?

  Yes

  No

  N/A

• Is GPU (Ground Unit) applicable for use?

  Yes

  No

  N/A

• Is ASU (Air Start Unit) applicable for use?

  Yes

  No

  N/A

• Is Pushback Tugs/Tractor applicable for use?

  Yes

  No

  N/A

• Is De/anti-icing Vehicle applicable for use?

  Yes

  No

  N/A

• Is Passenger Boarding Steps/Stairs applicable for use?

  Yes

  No

  N/A

• Is Cargo High Loader applicable for use?

  Yes

  No

  N/A

• Is Catering Vehicle applicable for use?<br>

  Yes

  No

  N/A

• Are Refuelers (self-contained fuel truck, or a hydrant truck or cart) applicable for use?

  Yes

  No

  N/A

• Is Passenger Shuttle Bus applicable for use?

  Yes

  No

  N/A

Potable Water

• Does station provide the seasonal potable water statement?

  Yes

  No

  N/A

Section G - Ramp Safety

• Are agents aware of requirement to notify relevant department of incidents & accidents, including aircraft damage?

  Yes

  No

  N/A

• Do agents understand Safety Reporting System and realize that safety hazards, occurrences and incidents shall be reported promptly?

  Yes

  No

  N/A

Section H - Emergency Response Plan

• Are emergency procedures compliant with local regulation?

  Yes

  No

  N/A

• Does station place the latest Tigerair Taiwan emergency communication chart?

  Yes

  No

  N/A

• Does station holds Local Airport Emergency Response Plan?

  Yes

  No

  N/A

Section I – Cargo (Applicable ports only)

Manual and Training Record

• Able to access e-Manual system to download as most current soft copy or printed CSM.

  Yes

  No

  N/A

• Agents has been trained IATA Dangerous Goods Category 6 with training record within the validity period.

  Yes

  No

  N/A

• Agents has been trained Tigerair Taiwan Cargo Training and training records updated and filed.

  Yes

  No

  N/A

• Check the maintenance and calibration records of the weighing equipment.

  Yes

  No

  N/A

• Are the serviceability records of the weighing scales<br>accurate?

  Yes

  No

  N/A

Documentation Filing

• Air waybill copy (24 months)

  Yes

  No

  N/A

• Cargo manifest – export/import (24 months)

  Yes

  No

  N/A

• Cargo transfer manifest (24 months)

  Yes

  No

  N/A

• Flight/service report (24 months)

  Yes

  No

  N/A

• Cargo damage or irregularity report (24 months)

  Yes

  No

  N/A

• Shipper’s declaration for dangerous goods (24 months)

  Yes

  No

  N/A

• Cargo charges corrective advice (36 months)

  Yes

  No

  N/A

Cargo Acceptance

• Does staff assigned to handle Tigerair Taiwan cargo familiar with our policy of cargo acceptance?

  Yes

  No

  N/A

• Is the necessary information such as FWB,FHL input in the system?

  Yes

  No

  N/A

• Are all shipments accompanied by air waybills?

  Yes

  No

  N/A

• Is all the information on air waybill complete and correct?

  Yes

  No

  N/A

• Does cargo handling agent ensure the weight is checked?

  Yes

  No

  N/A

• Does cargo handling agent calculate the volume of each cargo piece accurately and ensure not to excess the maximum dimensions?

  Yes

  No

  N/A

• Does cargo handling agent verify the content of each cargo piece?

  Yes

  No

  N/A

• Does cargo handling agent check the packing carefully?

  Yes

  No

  N/A

• Is a cargo label or marking attached properly on each package?

  Yes

  No

  N/A

• Does the NOTOC raise according to CSM?

  Yes

  No

  N/A

• Does cargo handling agent follow Tigerair Taiwan’s<br>procedure when offloading cargo?

  Yes

  No

  N/A

Export Handing

• GSA e-mail CBA to export cargo.

  Yes

  No

  N/A

• Prepare cargo manifest and process the documents

  Yes

  No

  N/A

• Inform the loading department of deadload weight.

  Yes

  No

  N/A

• Inform the destination station via telex or email

  Yes

  No

  N/A

• Coordinate uplifting process with warehouse and loading staff.

  Yes

  No

  N/A

Import Handing

• Inform related department to prepare for flight arrival in advance according to telex.

  Yes

  No

  N/A

• Cross check the accuracy of quantity and destination of cargo with documents.

  Yes

  No

  N/A

• Check the cargo packing and verify damage upon flight<br>arrival breakdown damage report.

  Yes

  No

  N/A

• Provide import documents for consignee on time

  Yes

  No

  N/A

• Proper identification of person collecting shipment and cargo acceptance signature.

  Yes

  No

  N/A

• Arrange cargo into correct warehouse/ or transfer to OAL properly.

  Yes

  No

  N/A

• Ensure prompt storage of special goods like AVI, PER, and etc. shipment.

  Yes

  No

  N/A

• Handle irregularities according to procedure.

  Yes

  No

  N/A

Special Cargo Handing

• Heavy Cargo

  Yes

  No

  N/A

• Seafood

  Yes

  No

  N/A

• Meat (PEM)

  Yes

  No

  N/A

• Live Fish (AVI)

  Yes

  No

  N/A

• Perishables Cargo (PER)

  Yes

  No

  N/A

• Fresh Flowers (PEF)

  Yes

  No

  N/A

Cargo Security

• Are consignments placed in restricted areas which accessible only by authorized personnel?

  Yes

  No

  N/A

• Do cargo comply with security requirements and be screened before acceptance?

  Yes

  No

  N/A

• Does any vehicle access into the cargo terminal possess a permit?

  Yes

  No

  N/A

• Adopt the Known Shipper Policy.

  Yes

  No

  N/A

• Ensure all cargo destined for loading is held securely.

  Yes

  No

  N/A

• Are all personnel within cargo areas in possession of valid airport ID?

  Yes

  No

  N/A

• Ensure cargo facilities are closed and locked during non-operating hours.

  Yes

  No

  N/A

• Only authorized staff can have access to the cargo hold during or after uplifting of cargo and baggage.

  Yes

  No

  N/A

Meetings

• Select date

  Date

• Location of meeting:

• Attendees; Name, Company & Position:

• Advice Letter (Agenda/Reason for Meeting)

• Check Results Discussed

• Follow Up / Action Points (include responsible person and date action required):

Airport Station Checklist Complete