Audit Checklist

• Audit Title

• Document No.

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Flight Number of Audited Flights

• Flight number of audited

• Audit date

  Date

• Duty staff name:

Section A - Check In

Pre-flight Preparation

• Have the team leader briefed the team?

  Yes

  No

  N/A

• Do desks open and close on time and are there enough?

  Yes

  No

  N/A

• Are company logos and branding correct?(FIDS)

  Yes

  No

  N/A

• Are security question and Dangerous goods question signage displayed and drawn to passenger attention?

  Yes

  No

  N/A

Check in process

• Does check in agent well understand SSR code?

  Yes

  No

  N/A

• Are excess baggage collection procedures followed?

  Yes

  No

  N/A

• Do agents ask/draw attention of customers to DG signage and safety questions at check-in?

  Yes

  No

  N/A

• Do agents check tickets and passports?

  Yes

  No

  N/A

• Do agents ask pax emergency exit card at check-in?

  Yes

  No

  N/A

• Do agents understand NOTOC procedure?

  Yes

  No

  N/A

• Do agents aware of " Provisions for Dangerous Goods carried by passengers or crew" ?

  Yes

  No

  N/A

• Issue boarding pass to the pax highlighting the gate closed time.

  Yes

  No

  N/A

• If required, are unruly passengers procedures followed?

  Yes

  No

  N/A

• Was the flight closed -45 mins prior to STD?

  Yes

  No

  N/A

Baggage Check

• Is cabin baggage viewed , weighted and tagged?

  Yes

  No

  N/A

• Does appropriate tag use on checked baggage(box , soft bags ...etc)

  Yes

  No

  N/A

• Ensure a Limited Release indemnity is signed as required?

  Yes

  No

  N/A

• Do agents explain to passenger before sign the limited release tag?

  Yes

  No

  N/A

• Do baggage belt run without stoppages?

  Yes

  No

  N/A

• All the weighting scales at check-in calibrated?

  Yes

  No

  N/A

Section B - Boarding

• Are the departure lounge FIDS and gate screens correct?

  Yes

  No

  N/A

• Do boarding staff arrive at gate on time?(1 hour)

  Yes

  No

  N/A

• At -45 mins to STD, was a pre-boarding hand carry check made?

  Yes

  No

  N/A

• At -35 mins to STD , was a pre-boarding announcement made?

  Yes

  No

  N/A

• At -30 mins to STD, was a boarding announcement made and boarding commenced?

  Yes

  No

  N/A

• Correct/Clear boarding announcements?

  Yes

  No

  N/A

• Did boarding staff do passport checked?

  Yes

  No

  N/A

• Did boarding staff check for carrying excessive hand carry baggage?

  Yes

  No

  N/A

• Do agents aware of " Failed to Board ( FTB ) Procedure " ?

  Yes

  No

  N/A

• Do agents complete the security check list ?

  Yes

  No

  N/A

• (Remote parking) Were the agents escort passenger on the first bus and last bus ?

  Yes

  No

  N/A

• (Aerobridge) Was the last pax escorted to cabin by gate staff?

  Yes

  No

  N/A

• Was the checklist and onboard document passed to purser according to procedures?<br>( PM/BM/CM/SSR/ seat map ...etc)

  Yes

  No

  N/A

Section C - Documentation

• Is the Ground Operation Manual updated will all revisions?

  Yes

  No

  N/A

• Is the Station Handling Manual updated will all revisions?

  Yes

  No

  N/A

• Is the Dangerous Goods Operations Manual updated will all revisions?

  Yes

  No

  N/A

• All Ground Service Notice(GSN) are update?

  Yes

  No

  N/A

Training Record

• Dangerous Goods

  Yes

  No

  N/A

• Safety and security

  Yes

  No

  N/A

• Policy - Passenger team

  Yes

  No

  N/A

• Policy - Ramp team

  Yes

  No

  N/A

• Policy - Weight & balance team

  Yes

  No

  N/A

Document Filing

• General Declaration (6 months)

  Yes

  No

  N/A

• Station Flight Report (6 months)

  Yes

  No

  N/A

• Passenger Manifest (24 months)

  Yes

  No

  N/A

• Cargo Manifest (24 months)

  Yes

  No

  N/A

• Baggage Manifest (6 months)

  Yes

  No

  N/A

• Aircraft Security Checklist (3 months)

  Yes

  No

  N/A

• Loading Instruction Report (6 months)

  Yes

  No

  N/A

• Final Load Data Information (6 months)

  Yes

  No

  N/A

• Signed Load Sheet (6 months)

  Yes

  No

  N/A

• Signed Flight Plan (6 months)

  Yes

  No

  N/A

• NOTOC (6 months)

  Yes

  No

  N/A

• Technical Log Book(12 months)

  Yes

  No

  N/A

• Fueling Record (6 months)

  Yes

  No

  N/A

• PNL (check email)

  Yes

  No

  N/A

Section D - General turnaround

• Does the parking area have adequate markings and lighting?

  Yes

  No

  N/A

• Do personnel make use of PPE?

  Yes

  No

  N/A

• Are vehicles driven in a safe manner around the aircraft?

  Yes

  No

  N/A

• Are vehicles switched off and chocked when not in use?

  Yes

  No

  N/A

• Are nets kept in holds at all times and secured for departure (A320)

  Yes

  No

  N/A

• Is ULD card be used(A321)?

  Yes

  No

  N/A

Section E - Ramp Safety Checklist - ARRIVAL

• Has the team leader briefed the team?

  Yes

  No

  N/A

• Was a pre-arrival FOD check performed?

  Yes

  No

  N/A

• Wing walkers in position?

  Yes

  No

  N/A

• Are vehicles (in use or otherwise) parked in designated areas?

  Yes

  No

  N/A

• Is guidance mechanism in place, Marshaller etc?

  Yes

  No

  N/A

• NO staff and equipment approach to aircraft before anti-collision switched off.(except marshaller)

  Yes

  No

  N/A

• Is aircraft suitably chocked?

  Yes

  No

  N/A

• Is aircraft inspected for any ground damage prior to equipment being positioned on aircraft? If any damage noted, was the correct reporting procedure followed?

  Yes

  No

  N/A

• Are vehicles positioned only after chocks in place?

  Yes

  No

  N/A

• Prior to offloading commencing: were nets / ULD's correctly secured?

  Yes

  No

  N/A

• If nets not secured were they serviceable?

  Yes

  No

  N/A

• If unserviceable, was this noted in aircraft tech log?

  Yes

  No

  N/A

• If A321/A320, were ULD's serviceable?

  Yes

  No

  N/A

• If ULD's unserviceable, were correct reporting processes followed?

  Yes

  No

  N/A

• Were upper load limits adhered to?

  Yes

  No

  N/A

• Was cargo checked to ensure hold floor limits not exceeded?

  Yes

  No

  N/A

• Was every hold opened and checked?

  Yes

  No

  N/A

• Does aerobridge or passenger stairs position meet with V Air policy?

  Yes

  No

  N/A

• Does the aerobridge operator have a license?

  Yes

  No

  N/A

• Are safety cones used?

  Yes

  No

  N/A

• Are baggage belt and hi-loader safety rails deployed?

  Yes

  No

  N/A

Section F - Ramp Safety Checklist - Departure

• Is any FOD generated by the turnaround removed before departure?

  Yes

  No

  N/A

• Does engineer, or other, carry out visual door/panel check?

  Yes

  No

  N/A

• Are all vehicles removed and correctly parked?

  Yes

  No

  N/A

• Is a pre-departure walk around performed?

  Yes

  No

  N/A

• If hand signals are used, are they clean and understood by all?

  Yes

  No

  N/A

• Is loading planned meet with V Air policy?

  Yes

  No

  N/A

• Does LIR match with FLDI form?

  Yes

  No

  N/A

• Does aircraft load match with load sheet?

  Yes

  No

  N/A

• Do agent aware of " FTB procedure "?

  Yes

  No

  N/A

Section G - Aircraft Cleaning

• Is the service carried out by handling agent or 3rd party , if so, who?

  Yes

  No

  N/A

• Do cleaners arrive in good time?

  Yes

  No

  N/A

• Are correct specifications followed?

  Yes

  No

  N/A

Section H - Fuel

• Is the fuel truck positioned correctly, with a clear exit path?

  Yes

  No

  N/A

• Is the bonding cable used correctly throughout fuelling?

  Yes

  No

  N/A

• Is the handle used correctly whilst fuel is delivered?

  Yes

  No

  N/A

• For hydrant operations, are warning flags or light in use?

  Yes

  No

  N/A

• If fuelling with pax on board, a local company rules followed?

  Yes

  No

  N/A

Section I - Servicing Equipment

• Is the equipment serviceable and fit for purpose?

  Yes

  No

  N/A

• Do vehicles have an operating fire extinguisher?

  Yes

  No

  N/A

• Does vehicle have a valid airside pass on display?

  Yes

  No

  N/A

• Does agent have procedural maintenance schedule?

  Yes

  No

  N/A

• Ambulift

  Yes

  No

  N/A

• A320/321 TowBar<br>

  Yes

  No

  N/A

• Conveyor belts

  Yes

  No

  N/A

• High Loader (FMC)

  Yes

  No

  N/A

• Toilet Service

  Yes

  No

  N/A

• Water Service

  Yes

  No

  N/A

• GPU

  Yes

  No

  N/A

• ASU

  Yes

  No

  N/A

• Deicing Vehicle

  Yes

  No

  N/A

• Catering Vehicle <br>

  Yes

  No

  N/A

• Fueling Truck

  Yes

  No

  N/A

• Pushback Truck

  Yes

  No

  N/A

• Fire fighting equipment <br>

  Yes

  No

  N/A

• Passenger Steps

  Yes

  No

  N/A

• Passenger Bus

  Yes

  No

  N/A

• Is there a clearly marked area for unserviceable equipment? If yes - please make note of location

  Yes

  No

  N/A

• Is there a documented process for removing U/S equipment and sending for for repair? If yes, please provide brief description?

  Yes

  No

  N/A

Section J - Potable Water

• Does potable water meet WHO standards?

  Yes

  No

  N/A

• Has the station submitted the seasonal potable water statement?

  Yes

  No

  N/A

Section K - Deicing / Anti-icing Operations

• Does the handling company have its own procedure?

  Yes

  No

  N/A

• Do all personnel receive annual refresher training, and are records available for review?

  Yes

  No

  N/A

• Fluid information: Type_____________/Manufacture______________

• Where is fluid mixed?

  By vehicle mix system

  In storage tank

  Premix by manufacturer

• Where do de/anti-icing operations?

  Gate

  Remote Bay

  End of runway

  Dicing Area

• Who certifies that the aircraft has been correctly deicing/anti-icing and appropriate surfaces are free of all forms of frost, ice,slush and snow?

• Does the emergency procedure include the numbers of all relate dept.?

  Yes

  No

  N/A

Section L - Unit Load Devices (TPE only)

• Does the station hold Unitpool Damage packs?

  Yes

  No

  N/A

• Are ULD's stored in an acceptable manner, racks etc?

  Yes

  No

  N/A

• Is the SCM completed weekly? Are other agents handling Unitpool carriers?

  Yes

  No

  N/A

Section M - Others

• Are agents aware of requirement to notify relevant department of incidents & accidents, including aircraft damage?

  Yes

  No

  N/A

• Does station manager familiar with SERA system?

  Yes

  No

  N/A

• Does station manager familiar with airport emergency response plan?

  Yes

  No

  N/A

• Does emergency contact list place in office?

  Yes

  No

  N/A

Meetings

• Select date

  Date

• Location of meeting:

• Attendees; Name, Company & Position:

• Agenda or Reason for Meeting:

• Items Discussed:

• Follow Up / Action Points (include responsible person and date action required):

Airport Station Checklist Complete

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