Lobby Ambassador Checklist

• Conducted on

  Date

• Prepared by

• Lobby Ambassador Name :

Guest Feedback - Lobby / Check-out

• 1) Name :

• Room Number :

• Feedback / Comments :

• 2) Name :

• Room Number :

• Feedback / Comments :

• Distributed QR code for Online survey (Google/Tripadvisor) for positive feedback

  Yes

  No

Main Entrance - Porte Cochere / Driveway

• Operations Comments / Action / Follow-up

Lobby

• AC / Music / Scent (Good/Fair/Poor/NA)

  Good

  Fair

  Poor

  NA

• Lobby Event Signage (Digital Board operating & information accurate) (Good/Fair/Poor/NA)

  Good

  Fair

  Poor

  NA

• Comments / Action / Follow-up

Front Office

• Check-I/Out Efficient (Brand Experience - Be Natural, Be Thoughtful, Make it Memorable) (Yes/No)

  Yes

  No

• Comments / Action / Follow-up

Food & Beverage

• D9 - Overall Presentation & Readiness (Good/Fair/Poor/NA)

  Good

  Fair

  Poor

  NA

• Opus - Overall Service & Manning (Brand Experience - Be Natural, Be Thoughtful, Make it Memorable) (Good/Fair/Poor/NA)

  Good

  Fair

  Poor

  NA

• Opus - Overall Breakfast (AM) OR Overall Bar Operations (PM)

• (Buffet presentation, food, plate warmers on & plates & cups/glasses stocked) OR Bar (Bar presentation, Bar furniture, etc)

  Yes

  No

• Feedback / Comments :

Opus Breakfast/Bar Guest Feedback

• 1) Name :

• Room Number :

• Feedback / Comments :

• 2) Name :

• Room Number :

• Feedback / Comments :

Safety & Security

• Any Safety & Security concerns?

Celebrity Service Host Recognition

• Any Host to Recognise

Lobby Ambassador suggestions for improvement

• Any Comments?