Location Audit - Foundation

Title Page

FIRST IMPRESSION

Valets are posted up and acting professionally.
Valets are proactively assisting guests and opening car doors.
Valets secure keys from guests upon arrival and ensure the vehicle is turned off during interaction.
All valets are seen turning vehicles off when returning vehicle to guest.
Valets are in correct uniform (Tucked polo, black pants, solid black shoes, black hat) including a caribeaner.
Driveway is free of trash and cluter.
Cones, Podium, and Signage are properly placed and in excellent condition.
Overall First Impression - what was it that made you feel this way?

PODIUM SETUP & COMPLIANCE

Podium is kept clean and organization.
Podium fully stocked with supplies and tickets.
Podium Doors and Locks are in 100% condition.
PRE-SHIFT - Complete and posted
EVENT SHEET - Up to Date and posted.
GARAGE AUDIT - accesible and complete
HOT CAR LOG - complete and posted on clipboard.
LOCATION BINDER - accesible and in good condtion.
IT LOGS - complete
TRAINING STATION - accesible to team and in good condition.
LOST TICKET FORMS - (easily accessible)
Overall Podium Condition and Setup Impression - what was it that made you feel this way?

KEY & TICKET CONTROL

All keys are secured - no keys left in the open unattended.
All keys at the podium have a valet ticket.
LIVE KEY AUDIT - keys on board match keys in system.
HOT CAR TAGS - all hot cars have a hot car tag stapled to keys.
DAMAGE CHECKS - all tickets on key board and completed have a damage check complete.
KEY TAG MATCH - all completed tickets have a claim check stapled to them for verification.
TICKET LOG - complete and up-to-date.

GARAGE AUDIT

FINANCIALS

CC Machine working properly
Event Rates are properly updated.
COMP Rates are not accessible to staff. Comps are locked /hidden and not manually accessible. All locations must have stickers issued to client.
Overnight Postings Reconciled - against Flash Valet Overnight Report (Highlighted)
HOT CAR LOG - for the previous day was fully complete, posted /captured, and tags stapled to the log for reference.
Do you feel the there is opporunity to capture additional revenue?

NOTES

Properly Staffed - make a recommendation.
Supplies Fully Stocked - Tickets, key rings, Extra Uniforms (Polos, Jackets, Hats).
Staff Performace Feedback - witnessed during visit.
Client Feedback - speak with front desk team at minimum.
Employee Feedback - speak with staff one on one for feedback.

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