Title Page
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Conducted on
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Prepared by
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Location
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Was the Welcome Concierge present outside the M Club at 7am?
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Were the M Club Hosts wearing the correct uniform, look well groomed with name badges visible?
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Did the M Club morning breakfast buffet look appealing with all items available?
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Please add photograph of the buffet presentation
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Were the Lounge Hosts present on the floor and assisting guests?
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Was the M Club clean, tidy and in good condition (including outdoor patio if open)
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Add photographs of any areas that require attention
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Do you have any recommendations or ideas to improve our Elite Recognition and M Club Service GSS Scores?
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Add signature
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Select date
