Host used 15/5 Rule
Host Offered a Warm Welcome
Verified the Guest's First and Last Name?
Was the Guest's Marriott BonVoy status used during the interaction?
Did the host established a personal connection with the Guest?
If guest used Mobile Check in, stated "We've been expecting you!"
Verified length of Stay?
Verified Room type and requests on line 22 (Adjoining rooms, Handicap Accessible, High/Low Floor, etc)
Verfied Paying Credit Card information? For Mobile Check In: No physical Credit Card needed just verify last 4 digits on the credit card and physical ID.
Place room key in a key packet and wrote the room number on the key pack?
Explain Amenities of the hotel? (Restaurant Hours, Fitness Center Location, and if applicable stated M-Club hours.
Offer further assistance?
•Wished the guest a pleasant stay?