Full Table Service Audit

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Manager Confidence

• Is every table logged on BAT that is seated?

  Yes

  No

  N/A

• Any Action Required?

• Are they seating tables evenly over the zones? (no more than 4 tables over 15 minutes)

  Yes

  No

  N/A

• Any Action Required?

• Has the PSB been completed (AM & PM) passionately?

  Yes

  No

  N/A

• Any Action Required?

DM Feedback on FTS

• What are the most positive aspects of this trial?

• What elements are most problematic?

• In what ways could we improve the delivery of FTS?

• Have you completed a PSB for this session?

• How different is FTS to your old DM role and in what ways?

• Are you finding the BAT tablet compatible with FTS?

• Any other observations?

Team Confidence

• Did the TM introduce themselves to the table within 3 minutes?

  Yes

  No

  N/A

• Did the TM repeat the order back to guest?

  Yes

  No

  N/A

• Were there subtle up sell techniques used whilst taking the order?

  Yes

  No

  N/A

• Was the food delivered to the table on a tray within 10/20 minutes?

  Yes

  No

  N/A

• Were bottomless softs delivered to tables as empty glasses with just ice?

  Yes

  No

  N/A

• Did the TM give a genuine check back?

  Yes

  No

  N/A

• Was a Bonus Card offered and the new Net Rec mentioned to the guest?

  Yes

  No

  N/A

• Did the guest receive a genuine farewell?

  Yes

  No

  N/A

Ask 2 TMs how they are finding FTS

• What are the most positive aspects of this trial?

• What elements are most problematic?

• In what ways could we improve the delivery of FTS?

• How are you finding using the tills FOH?

• Have you been trained on using the tills?

• Have you received drinks product training?

• Have you received a PSB session today?

• Have your tips improved?

• Any other observations?

• TM completing FTS questions.

  Sign

• What are the most positive aspects of this trial?

• What elements are most problematic?

• In what ways could we improve the delivery of FTS?

• How are you finding using the tills FOH?

• Have you been trained on using the tills?

• Have you received drinks product training?

• Have you received a PSB session today?

• Have your tips improved?

• Any other observations?

• TM completing FTS questions.

  Sign

• Any Action Required?

Guest Feedback.

• Ask 2 guests for feedback on their FTS experience today.

• Ask 2 guests for feedback on their FTS experience today.

• Any Action Required?