Lounge Audit - First & Concorde Room v1.1

• Document No. 1

• Galleries Lounge Audit

• Conducted on

  Date

• Prepared by Manager on shift:

• Heathrow Lounges
  Address

Please note that several elements of the checklist will need to be viewed as you move around the lounge, for example, cleanliness which cannot be judged until you have seen the entire lounge. If a section has a blue Add Element button (appears as a blue + on iPhones) please press this to drop down the options. Should you select no, you can add a picture of the problem and in the note field you MUST add the fault number that will also be added by you to the excel sheet. For ongoing or known faults please just add a comment stating that this is a known issue. Where appropriate or possible you should then try to progress this towards resolution.

Lounge Audit - Core Services: Galleries First & Concorde Room

• Escalators - All functioning?

  Yes

  No

  N/A
Lighting - all areas lit?
Please take an overview as you walk the lounge. Ceiling lights should not be faulted as we have a continuous program, however please highlight them on the excel sheet to be reviewed at LOG

• All lamps?

  Yes

  No

  N/A

• All ceiling lights / chandeliers?

  Yes

  No

  N/A

• The First Wing corridor lights and welcome sign as customers enter Galleries First

  Yes

  No

  N/A

• Air con - temperatures appropriate and units appear to be functioning correctly?

  Yes

  No

  N/A

• Tannoy - working in all areas?

  Yes

  No

  N/A
Flight Information Screens:
Galleries First

• Screen 1: Gold Bar, First Wing entrance to lounge<br>S403694<br>S403695

  Yes

  No

  N/A

• Screen 2: Business Centre<br>S323742<br>S323741

  Yes

  No

  N/A

• Screen 3: adjacent to the main reception desk<br>S403697<br>S403698

  Yes

  No

  N/A

• Screen 4: Terrace<br>S403690<br>S403691

  Yes

  No

  N/A

• Screen 5: Dining area by coffee machines<br>S403688<br>S403689

  Yes

  No

  N/A

• Screen 6: Dining area by buffet<br>S403686<br>S403687

  Yes

  No

  N/A
Flight Information Screens:
Concorde Room

• Screen 1: Reception/ Cloakroom<br>S403706<br>S403705

  Yes

  No

  N/A

• Screen 2: Bar area<br>S403703<br>S403704

  Yes

  No

  N/A

• Screen 3: Kitchen entrance<br>S403699<br>S403700

  Yes

  No

  N/A

• Screen 4: Terrace<br>S403702<br>S403701

  Yes

  No

  N/A

Lounge Audit - Entertainment: Galleries First & Concorde Room

• Fly to Serve moving art work - Concorde Room Fireplace<br>

  Yes

  No

  N/A

• Music - audible at appropriate levels in all areas? (Remember music isn't faulted but issues should be noted for review)

  Yes

  No

  N/A

• Televisions - all functional and on? (Units above news racks set to pre defined channels)

  Yes

  No

  N/A

• Wifi - download speed (from okla speed check app) Please conduct this test In the centre of the lounge and ensure that you have moved your device onto BA Lounge Wifi.

• Wifi - upload speed (from okla speed check app)

• Newspapers - appropriate editions and volumes on display in defined areas?

  Yes

  No

  N/A

• Magazines - appropriate varieties and volumes on display in defined areas?<br>Additional stocks are held in Cloackroom areas and BS should ensure an adequate mix of titles to give maximum choice.

  Yes

  No

  N/A
Kids Zone:

• Clean and ready for younger guests?

  Yes

  No

  N/A

• Games consoles working?

  Yes

  No

  N/A

• Television on and set to children's channel?

  Yes

  No

  N/A
Business Centres: (x2)

• Printers working and paper stocked?

  Yes

  No

  N/A

• Televisions working (on silent, set to news channels and with subtitles)

  Yes

  No

  N/A

• PCs all working?

  Yes

  No

  N/A
Board Room (Concorde Room only)

• Printers working and paper stocked?

  Yes

  No

  N/A

• Televisions working (on news channel with subtitles)

  Yes

  No

  N/A

• PCs all working?

  Yes

  No

  N/A

• Concorde Room flowers appear fresh and looking good?<br>(Do not fault the flowers, place a note on here and the excel sheet for discussion at LOG)

  Yes

  No

  N/A

Lounge Audit - Service: Galleries First & Concorde Room

• Guest service sheets on lounge entry desk?

  Yes

  No

  N/A

• Baxter Storey Team - visible and present in each area of the lounge complex?

  Yes

  No

  N/A

• Bars - replenished and tidy?

  Yes

  No

  N/A

• Table turns - tables quickly readied for guests?

  Yes

  No

  N/A
Catering:

• Buffet area clean? (Galleries First only)

  Yes

  No

  N/A

• Full selection available?

  Yes

  No

  N/A

• Menus available and good repair? (Look for dirty marks, tears etc)

  Yes

  No

  N/A
Cleaning:

• Carpets?

• Tables and surfaces?

• General cleanliness good?<br>Highlight any wear and tear issues or lack of cleanliness here. Use pictures to support please.

  Yes

  No

  N/A
Bathrooms: (select 2 random bathrooms)

• Mirrors clean?

• Soap & Moisturiser stocked?

• Tissues stocked?

• Bathroom smelling fresh and clean?

• Toilet paper folded to pointed pleat?

• Bins and sanitary units emptied as appropriate?

Lounge Audit - Safety Galleries First & Concorde Room

Fire & Evacuation:

• Fire extinguishers accessible?

  Yes

  No

  N/A

• Fire doors clear?

  Yes

  No

  N/A

• Red Fire & Evac folder on Guest Services?

  Yes

  No

  N/A

• Team member aware of process in folder and the fire panel?

  Yes

  No

  N/A