Premium Landside Audit - The First Wing v1.1

• Document No. 1

• Galleries Lounge Audit

• Conducted on

  Date

• Prepared by Manager on shift:

• Heathrow Lounges
  Address

Please note that several elements of the checklist will need to be viewed as you move around the landside premium zones and the Galleries Arrivals Lounge, for example, cleanliness which cannot be judged until you have seen the entire zone or lounge area. If a section has a blue Add Element button (appears as a blue + on iPhones) please press this to drop down the options. Should you select no, you can add a picture of the problem and in the note field you MUST add the fault number that will also be added by you to the excel sheet. For ongoing or known faults please just add a comment stating that this is a known issue. Where appropriate or possible you should then try to progress this towards resolution.

The First Wing: Core Services

• Lighting:<br>All built in lighting is the responsibility of Heathrow and should be faulted via the Heathrow Fault Line

  Yes

  No

  N/A

• The First Wing walls illuminated correctly?

  Yes

  No

  N/A

• Wall lights all illuminated?

  Yes

  No

  N/A

• Recessed lighting at the bottom skirt of The First Wing walls all illuminated?

  Yes

  No

  N/A

• Recessed lighting about desks (under the Grey First panel) all lit?

  Yes

  No

  N/A

• Desk pole signs all functional and adjusted correctly?<br>The black pole lights should all be lined up correctly

  Yes

  No

  N/A

• Air con - functioning and at appropriate temperature?

  Yes

  No

  N/A

The First Wing: Service

Cleaning:

• Carpets & chairs clean?

  Yes

  No

  N/A

• Desks clean?

  Yes

  No

  N/A

• Counter behind J15/16 clear and flowers in location?

  Yes

  No

  N/A

• Special access sheets in place on lounge entry podium?

  Yes

  No

  N/A

• Over desk info screens displaying correct message?

  Yes

  No

  N/A

Lounge Audit - Core Services: Galleries Arrivals

• Air con - temperatures appropriate and units appear to be functioning correctly?

  Yes

  No

  N/A

• Tannoy - working in all areas?

  Yes

  No

  N/A
Lighting - all areas lit?

• All lamps

• All ceiling lights/chandeliers (Please remember that ceiling lighting is a part of a continuos facilities program so you do not need to fault any failed lights simply highlight on the excel sheet)

Lounge Audit - Entertainment: Galleries Arrivals

• Music - audible at appropriate levels in all areas?<br>(Please do not fault music, log on the fault sheet and we will review at LOG to understand the trends and customer feedback)

  Yes

  No

  N/A

• Televisions - all functional and on? (Units above news racks set to pre defined channels)

  Yes

  No

  N/A

• Wifi - upload speed (from okla speed check app)

• Wifi - download speed (from okla speed check app)

• Newspapers - appropriate editions and volumes on display in defined areas?

  Yes

  No

  N/A

• Magazines - appropriate varieties and volumes on display in defined areas?

  Yes

  No

  N/A
Business Centre:

• PCs all working?

  Yes

  No

  N/A

• Printers working and paper stocked?

  Yes

  No

  N/A

• Televisions working (on silent, set to news channels and with subtitles)

  Yes

  No

  N/A

Lounge Audit - Service: Galleries Arrivals

• Baxter Storey Team - visible and present in each area of the lounge complex?

  Yes

  No

  N/A

• Table turns - tables quickly readied for guests?

  Yes

  No

  N/A
Cleaning:

• Carpets?

• Tables and surfaces?
Bathrooms: (select 2 random bathrooms)

• Mirrors clean?

• Soap & Moisturiser stocked?

• Tissues stocked?

• Bathroom smelling fresh and clean?

• Toilet paper folded to pointed pleat?

• Bins and sanitary units emptied as appropriate?
Catering:

• Buffet area clean?

  Yes

  No

  N/A

• Full selection available?

  Yes

  No

  N/A
Concorde Breakfast Room:

• Tables set and ready for guests?

  Yes

  No

  N/A

• Team member available to serve guests?

  Yes

  No

  N/A

Lounge Audit - Safety Galleries Arrivals

Fire & Evacuation:

• Fire extinguishers accessible?

  Yes

  No

  N/A

• Fire doors clear?

  Yes

  No

  N/A

• Red Fire & Evac folder on Reception?

  Yes

  No

  N/A

• Team member aware of process in folder and the fire panel?

  Yes

  No

  N/A