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Conducted on
Prepared by
This audit is designed to support you in identifying all levels of faults that impact the flow of the Self Service zones. Some faults will be raised via the office and have a reference number, but many are low level issues that you are able to resolve. We would like you to share all of these via this audit.
Self Service Zone C:
>Please tick the desk numbers that generate faults during your shift,
>Select from the fault type buttons the one that applies,
>Then detail the problem (if it needs more detail) and the customer impact in the text box underneath. You can record more than one event or issue in the box, ie. if C5 has 5 failures, you can detail each of them in the one text box.
C5
Faulted via office or direct call?
C6
Faulted via office or direct call?
C7
Faulted via office or direct call?
C8
Faulted via office or direct call?
C9
Faulted via office or direct call?
C10
Faulted via office or direct call?
C11
Faulted via office or direct call?
C12
Faulted via office or direct call?
C13
Faulted via office or direct call?
C14
Faulted via office or direct call?
C15
Faulted via office or direct call?
C16
Faulted via office or direct call?
Self Service Zone D:
>Please tick the desk numbers that generate faults during your shift,
>Select from the fault type buttons the one that applies,
>Then detail the problem (if it needs more detail) and the customer impact in the text box underneath. You can record more than one event or issue in the box, ie. if D6 has 5 failures, you can detail each of them in the one text box.
>Finally select if you needed to raise the fault via the office
D1
Faulted via office or direct call?
D2
Faulted via office or direct call?
D3
Faulted via office or direct call?
D4
Faulted via office or direct call?
D5
Faulted via office or direct call?
D6
Faulted via office or direct call?
D7
Faulted via office or direct call?
D8
Faulted via office or direct call?
D9
Faulted via office or direct call?
D10
Faulted via office or direct call?
D11
Faulted via office or direct call?
D12
Faulted via office or direct call?
Adrian Cole
Self Service Faults - v1
This audit allows you to capture issues impacting the Self Service Bag Drop units across your shift.
The templates available in our Public Library have been created by our customers and employees to help get you started using SafetyCulture's solutions.
The templates are intended to be used as hypothetical examples only and should not be used as a substitute for professional advice.
You should seek your own professional advice to determine if the use of a template is permissible in your workplace or jurisdiction.
You should independently determine whether the template is suitable for your circumstances.
