Title Page
-
Conducted on
-
Prepared by
-
This audit is designed to support you in identifying all levels of faults that impact the flow of the Self Service zones. Some faults will be raised via the office and have a reference number, but many are low level issues that you are able to resolve. We would like you to share all of these via this audit.
Self Service Zone C: >Please tick the desk numbers that generate faults during your shift, >Select from the fault type buttons the one that applies, >Then detail the problem (if it needs more detail) and the customer impact in the text box underneath. You can record more than one event or issue in the box, ie. if C5 has 5 failures, you can detail each of them in the one text box.
-
C5
-
-
Faulted via office or direct call?
-
C6
-
-
Faulted via office or direct call?
-
C7
-
-
Faulted via office or direct call?
-
C8
-
-
Faulted via office or direct call?
-
C9
-
-
Faulted via office or direct call?
-
C10
-
-
Faulted via office or direct call?
-
C11
-
-
Faulted via office or direct call?
-
C12
-
-
Faulted via office or direct call?
-
C13
-
-
Faulted via office or direct call?
-
C14
-
-
Faulted via office or direct call?
-
C15
-
-
Faulted via office or direct call?
-
C16
-
-
Faulted via office or direct call?
Self Service Zone D: >Please tick the desk numbers that generate faults during your shift, >Select from the fault type buttons the one that applies, >Then detail the problem (if it needs more detail) and the customer impact in the text box underneath. You can record more than one event or issue in the box, ie. if D6 has 5 failures, you can detail each of them in the one text box. >Finally select if you needed to raise the fault via the office
-
D1
-
-
Faulted via office or direct call?
-
D2
-
-
Faulted via office or direct call?
-
D3
-
-
Faulted via office or direct call?
-
D4
-
-
Faulted via office or direct call?
-
D5
-
-
Faulted via office or direct call?
-
D6
-
-
Faulted via office or direct call?
-
D7
-
-
Faulted via office or direct call?
-
D8
-
-
Faulted via office or direct call?
-
D9
-
-
Faulted via office or direct call?
-
D10
-
-
Faulted via office or direct call?
-
D11
-
-
Faulted via office or direct call?
-
D12
-
-
Faulted via office or direct call?
