Title Page
-
Document No. 1
-
Galleries Lounge Audit
-
Conducted on
-
Prepared by Manager on shift:
-
Heathrow Lounges
Please note that several elements of the checklist will need to be viewed as you move around the lounge, for example, cleanliness which cannot be judged until you have seen the entire lounge. If a section has a blue Add Element button (appears as a blue + on iPhones) please press this to drop down the options. Should you select no, you can add a picture of the problem and in the note field you MUST add the fault number that will also be added by you to the excel sheet. For ongoing or known faults please just add a comment stating that this is a known issue. Where appropriate or possible you should then try to progress this towards resolution.
Lounge Audit - Core Services: Galleries Club T5B
-
Escalators - All functioning?
Lighting - all areas lit?
-
All lamps
-
All ceiling lights/chandeliers (Ceiling lights are part of a continuous facilities schedule so please don't fault, but note any failures)
-
Air con - temperatures appropriate and units appear to be functioning correctly?
-
Tannoy - working in all areas?
Flight Information Screens:
-
Screen 1: (by Kids Zone)<br>Z448A5BE737DE<br>Z448A5BE7375B
-
Screen 2: (by coffee bar)<br>Badge 1 can't be seen<br>Z448A5BE737A8
-
Screen 3: (by windows and coffee bar)<br>S403672<br>S403671
-
Screen 4: (by windows and dining area)<br>S403679<br>S403678
-
Screen 5: (by Guest Service Desk)<br>S403676<br>S403677
-
Screen 6: (by cloakroom facing towards Spa)<br>S403674<br>S403675
Lounge Audit - Entertainment: Galleries Club T5B
-
Music - audible at appropriate levels in all areas? (Remember music isn't faulted but issues should be noted for review)
-
Televisions - all functional and on? (Units above news racks set to pre defined channels)
-
Newspapers - appropriate editions and volumes on display in defined areas?
-
Magazines - appropriate varieties and volumes on display in defined areas?
Kids Zone:
-
Clean, tidy and ready for younger guests?
-
Games consoles working?
-
Television on and set to children's channel?
Business Centres: (x2)
-
PCs all working?
-
Printers working and paper stocked?
-
Televisions working (on silent, set to news channels and with subtitles)
Lounge Audit - Services: Galleries Club T5B
-
Baxter Storey Team - visible and present in each area of the lounge complex?
-
Bars - replenished and tidy?
-
Table turns - tables quickly readied for guests?
Catering:
-
Buffet area clean?
-
Full selection available?
Cleaning:
-
Carpets?
-
Tables and surfaces?
Bathrooms: (select 2 random bathrooms)
-
Mirrors clean?
-
Soap & Moisturiser stocked?
-
Tissues stocked?
-
Bathroom smelling fresh and clean?
-
Toilet paper folded to pointed pleat?
-
Bins and sanitary units emptied as appropriate?
Lounge Audit - Safety Galleries Club T5B
-
Fire & Evacuation:
-
Fire extinguishers accessible?
-
Fire doors clear?
-
Red Fire & Evac folder on Guest Services?
-
Team member aware of process in folder and the fire panel?