Title Page
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Document No. 1
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Galleries Lounge Audit
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Conducted on
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Prepared by Manager on shift:
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Heathrow Lounges
Please note that several elements of the checklist will need to be viewed as you move around the lounge, for example, cleanliness which cannot be judged until you have seen the entire lounge. If a section has a blue Add Element button (appears as a blue + on iPhones) please press this to drop down the options. Should you select no, you can add a picture of the problem and in the note field you MUST add the fault number that will also be added by you to the excel sheet. For ongoing or known faults please just add a comment stating that this is a known issue. Where appropriate or possible you should then try to progress this towards resolution.
Lounge Audit - Core Services: Galleries Club T3
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Air con - temperatures appropriate and units appear to be functioning correctly?
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Tannoy - working in all areas?
Lighting - all areas lit?
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All lamps
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All ceiling lights/chandeliers (Ceiling lights are part of a continuous facilities schedule so please don't fault, but note any failures)
Flight Information Screens:
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Screen 1: (main lobby)
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Screen 2: (by Guest Services)
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Screen 3: (dining area)
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Screen 3: (kids Zone)
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Screen 5: (by Wine bar and business centre)
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Screen 6: (silver bar)
Lounge Audit - Entertainment: Galleries Club T3
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Music - audible at appropriate levels in all areas? (Remember music isn't faulted but issues should be noted for review)<br>In T3 you can adjust music easily in the lounge office. Dials should be set to the marked lines.
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Televisions - all functional and on? (Units above news racks set to pre defined channels)
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Newspapers - appropriate editions and volumes on display in defined areas?
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Magazines - appropriate varieties and volumes on display in defined areas?
Kids Zone:
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Clean, tidy and ready for younger guests?
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Games consoles working?
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Television on and set to children's channel?
Business Centre:
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PCs all working?
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Printers working and paper stocked?
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Televisions working (on silent, set to news channels and with subtitles)
Lounge Audit - Services: Galleries Club T3
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Baxter Storey Team - visible and present in each area of the lounge complex?
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Bars - replenished and tidy?
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Table turns - tables quickly readied for guests?
Catering:
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Buffet area clean?
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Full selection available?
Cleaning:
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Carpets?
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Tables and surfaces?
Bathrooms: (select 2 random bathrooms)
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Mirrors clean?
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Soap & Moisturiser stocked?
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Tissues stocked?
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Bathroom smelling fresh and clean?
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Bins and sanitary units emptied as appropriate?
Lounge Audit - Safety Galleries Club T3
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Fire & Evacuation:
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Fire extinguishers accessible?
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Fire doors clear?
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Red Fire & Evac folder on Guest Services?
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Team member aware of process in folder and the fire panel?