Lounge Audit - Club South v1.1

• Document No. 1

• Galleries Lounge Audit

• Conducted on

  Date

• Prepared by Manager on shift:

• Heathrow Lounges
  Address

Please note that several elements of the checklist will need to be viewed as you move around the lounge, for example, cleanliness which cannot be judged until you have seen the entire lounge. If a section has a blue Add Element button (appears as a blue + on iPhones) please press this to drop down the options. Should you select no, you can add a picture of the problem and in the note field you MUST add the fault number that will also be added by you to the excel sheet. For ongoing or known faults please just add a comment stating that this is a known issue. Where appropriate or possible you should then try to progress this towards resolution.

Lounge Audit - Core Services: Galleries Club South

• Escalators - All functioning?

  Yes

  No

  N/A
Lighting - all areas lit?

• All lamps

• All ceiling lights/chandeliers (Please just note issues and do not fault as ceiling lighting is a part of a continuous facilities schedule)

• The First Wing corridor and Welcome signage

• Air con - temperatures appropriate and units appear to be functioning correctly?

  Yes

  No

  N/A

• Tannoy - working in all areas?

  Yes

  No

  N/A
Flight information screens - functional with no error messages

• Screen 1: Next to Guest Services S403711 S403712

• Screen 2: by Kids Zone S403709 S403710

• Screen 3: by coffee house (mid lounge) S403717 S393995

• Screen 4: Business Centre S403719 S403720

• Screen 5: by coffee house (north end of the lounge) S403715 S403716

• Screen 6: next to cinema (by small coffee area) S403714 S403713

• Screen 7: Reception lobby S403707 S403706

Lounge Audit - Entertainment: Galleries Club South

• Music - audible at appropriate levels in all areas?<br>(Please do not fault music, log on the fault sheet and we will review at LOG to understand the trends and customer feedback)

  Yes

  No

  N/A

• Televisions - all functional and on? (Units above news racks set to pre defined channels)

  Yes

  No

  N/A

• Wifi - upload speed (from okla speed check app)

• Wifi - download speed (from okla speed check app)

• Newspapers - appropriate editions and volumes on display in defined areas?

  Yes

  No

  N/A

• Magazines - appropriate varieties and volumes on display in defined areas?

  Yes

  No

  N/A
Kids Zone:

• Games consoles working?

  Yes

  No

  N/A

• Television on and set to children's channel?

  Yes

  No

  N/A
Business Centres: (x2)

• PCs all working?

  Yes

  No

  N/A

• Printers working and paper stocked?

  Yes

  No

  N/A

• Televisions working (on silent, set to news channels and with subtitles)

  Yes

  No

  N/A
Cinema:
(If major news or sport event ensure screen is set to display this)

• Main screen working?

  Yes

  No

  N/A

• Area clean and sofas in good repair?

  Yes

  No

  N/A

Lounge Audit - Services: Galleries Club South

• Baxter Storey Team - visible and present in each area of the lounge complex?

  Yes

  No

  N/A

• Bars - replenished and tidy?

  Yes

  No

  N/A

• Table turns - tables quickly readied for guests?

  Yes

  No

  N/A
Catering:

• Buffet area clean?

  Yes

  No

  N/A

• Full selection available?

  Yes

  No

  N/A
Cleaning:

• Carpets?

• Tables and surfaces?
Bathrooms: (select 2 random bathrooms)

• Mirrors clean?

• Soap & Moisturiser stocked?

• Tissues stocked?

• Bathroom smelling fresh and clean?

• Toilet paper folded to pointed pleat?

• Bins and sanitary units emptied as appropriate?

Lounge Audit - Safety Galleries Club South

Fire & Evacuation:

• Fire extinguishers accessible?

  Yes

  No

  N/A

• Red Fire & Evac folder on Guest Services?

  Yes

  No

  N/A

• Fire doors clear?

  Yes

  No

  N/A

• Team member aware of process in folder and the fire panel?

  Yes

  No

  N/A