Information

  • Rush Lounge Service Audit

  • Conducted on

  • Prepared by

  • Host Name

Rush Lounge Server Audit

  • If busy, an attempt to acknowledge the guest was made in a timely manner

  • Warm, Welcome/Greeting Provided

  • Good Posture, Smile, Eye Contact, and Attentive Listening maintained throughout the interaction

  • Well-groomed and Professional, wearing the proper uniform and name tag

  • The Host acknowledged the guest within one minute of arrival

  • The Host offered to take a food order

  • The Host offered to make suggestions/upsell

  • Beverages, with the exception of cocktails, were delivered within 3 minutes of their order

  • The Host checked back with the guest, ensuring satisfaction

  • The Host offered a 2nd round of beverage assistance when the glass is 1/3 full

  • The Host created a personal connection

  • If so, what did the Host do?

  • The Host responds to cues

  • If so, what did the Host do?

  • Guest Name used during the experience, when known

  • Recognized Elite Member Status

  • Further assistance was offered to the guest

  • The check was accurate when presented to the guest

  • Warm and sincere closing offered and appreciation demonstrated

  • The overall experience met guest expectations and was free of negative detractors

  • A F&B/Culinary Leader was present during the experience

  • Dining area cleanliness meets standard

  • Overall Notes:

  • Leader Signature

  • Host Signature

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