Rush Lounge Service Audit 2016

• Rush Lounge Service Audit

• Conducted on

  Date

• Prepared by

• Host Name

Rush Lounge Server Audit

• If busy, an attempt to acknowledge the guest was made in a timely manner

  Yes

  No

  N/A

• Warm, Welcome/Greeting Provided

  Yes

  No

  N/A

• Good Posture, Smile, Eye Contact, and Attentive Listening maintained throughout the interaction

  Yes

  No

  N/A

• Well-groomed and Professional, wearing the proper uniform and name tag

  Yes

  No

  N/A

• The Host acknowledged the guest within one minute of arrival

  Yes

  No

  N/A

• The Host offered to take a food order

  Yes

  No

  N/A

• The Host offered to make suggestions/upsell

  Yes

  No

  N/A

• Beverages, with the exception of cocktails, were delivered within 3 minutes of their order

  Yes

  No

  N/A

• The Host checked back with the guest, ensuring satisfaction

  Yes

  No

  N/A

• The Host offered a 2nd round of beverage assistance when the glass is 1/3 full

  Yes

  No

  N/A

• The Host created a personal connection

  Yes

  No

  N/A

• If so, what did the Host do?

• The Host responds to cues

  Yes

  No

  N/A

• If so, what did the Host do?

• Guest Name used during the experience, when known

  Yes

  No

  N/A

• Recognized Elite Member Status

  Yes

  No

  N/A

• Further assistance was offered to the guest

  Yes

  No

  N/A

• The check was accurate when presented to the guest

  Yes

  No

  N/A

• Warm and sincere closing offered and appreciation demonstrated

  Yes

  No

  N/A

• The overall experience met guest expectations and was free of negative detractors

  Yes

  No

  N/A

• A F&B/Culinary Leader was present during the experience

  Yes

  No

  N/A

• Dining area cleanliness meets standard

  Yes

  No

  N/A

• Overall Notes:

• Leader Signature

  Sign

• Host Signature

  Sign