Food & Beverage Service Audit

• Conducted on

• Leader on duty

• Department : F&B FOH
  Address

Greeting

• Did server/bartender introduce him/ herself?

  Yes

  No

  N/A

• Did server/bartender smile?

  Yes

  No

  N/A

• Did server/bartender give warm welcome?

  Yes

  No

  N/A

Beverage Order & Delivery

• Did server/bartender answer all questions?

  Yes

  No

  N/A

• Did server/bartender review the menu and make recommendations?

  Yes

  No

  N/A

• Did server/bartender repeat order?

  Yes

  No

  N/A

• Did server/bartender explain or describe beverages upon delivery?

  Yes

  No

  N/A

• Did server/bartender inquire about additional beverage orders/ refills when drinks were 1/3 full?

Starters/ Entrees Order & Delivery

• Did the server/bartender repeat the order?

  Yes

  No

  N/A

• Did server/bartender check back after 2 bites or 2 minutes to ensure satisfactory?

  Yes

  No

  N/A

• Did server/bartender deliver appropriate tableware prior to food delivery?

  Yes

  No

  N/A

• Did server/ bartender explain or describe items upon delivery?

  Yes

  No

  N/A

• Were entrees/ mains correct from order?

  Yes

  No

  N/A

• Did server check back after 2 bites or 2 minutes to ensure satisfactory?

• Did server maintain table throughout dining experience?

• Did server engage in friendly conversation throughout dining experience?

  Yes

  No

  N/A

Dessert/ Coffee Order & Delivery

• Did server present dessert menu and make recommendations?

  Yes

  No

  N/A

• Did server clear table of all previous courses prior to dessert delivery?

  Yes

  No

  N/A

• Did server/ bartender explain or describe items upon delivery?

  Select Yes No N/A

  • Yes
  • No
  • N/A

• Did server check back after 2 bites or 2 minutes to ensure satisfactory?

Check Presentation

• Did server pre-bus the table before presenting the check?

  Yes

  No

  N/A

• Did server thank guest for joining them?

  Yes

  No

  N/A

• Did server give a fond farewell and invite back?

  Yes

  No

  N/A