WROME- W Lounge

• Talent Audited

• Conducted on

  Date

• Prepared by

Service

• Greet or acknowledge guest within 1 minute

  Yes

  No

  N/A

• Offer drinks from the bar & Offer to take a food order

  Yes

  No

  N/A

• Menu to be preset on counter/tables or provided by Server

  Yes

  No

  N/A

• Provide personal recommendations from lounge menu when asked

  Yes

  No

  N/A

• Suggestively upsell (e.g., "Certainly, would you prefer Grey Goose?")

  Yes

  No

  N/A

• Server/Bartender must deliver beverage within 5 minutes from order

  Yes

  No

  N/A

• Bartender must deliver beverage: On a tray if delivered to tables- / On a napkin or coaster at bar

  Yes

  No

  N/A

• Beverage must be properly prepared to guest request (e.g., type of garnish), served in correct glassware (e.g., martini glass for martini)

  Yes

  No

  N/A

• Cold cocktails must be served with a fresh garnish

  Yes

  No

  N/A

• Savory snacks presented with/before beverage service

  Yes

  No

  N/A

• Server ask if beverages are satisfactory

  Yes

  No

  N/A

• Second round offered within 3 minute of glass being 2/3 empty

  Yes

  No

  N/A

• Snacks replenished when 3/4 empty

  Yes

  No

  N/A

• Debris cleared from the table within 2 minutes

  Yes

  No

  N/A

• Vacated tables are promptly cleared

  Yes

  No

  N/A

• Check must be accurate, complete, presented inside a folder with a brand pen

  Yes

  No

  N/A