WROME-Style Day Service

Houseekeeping service is provided by 4pm if no request is made

Shoes neatly paired and straightened

Guest clothing left on the floor or furnishings are neatly folded and left within immediate guest view

Newspapers/magazines neatly arranged

Personal toiletries neatly straightened

Guest’s linen reuse request is honored

Replace towels that are left on the floor

Not replace towels left hanging on hook or towel rack by guest

Furnishings are straightened

Curtains or shutters open

TV armoire closed, if applicable

Phone cords – coiled or hung; not tangled

Ice bucket – empty, dry and clean

Products in the room are replenished and straightened

Laundry bag and order form

Coffee set up and amenities (e.g. coffee, sweetener) - clean, replenished

Glassware

Stationery and envelopes, if applicable

Notepads/cards and pens

Collateral and brochures

If guest has obviously arranged items to their liking (e.g. cleared the desk for their computer, moved the magazine to the bedside table to read) items should be straightened in the new location

Bedding is properly serviced and is clean and in good condition

Evaluate adherence to hotel's linen re-use program

Check outside of all pillow cases

Check both sides of bed scarf or bedspread/comforter/duvet

Check top side of decorative top sheet

Fold down each layer to the bottom quarter of the bed and check each layer

Make sure Carpet & Floor is clean

Balcony/patio furniture is clean and straightened

Check balcony, ceiling, furniture, lights, patio, railings and walls

Check to ensure that no malodors are present in room/suite

Check to ensure that the room/suite odor is W Scent

Trash cans are emptied

All trash cans must be emptied and left with clean liners during housekeeping service

Plastic liners are not acceptable

Bath amenities/terry replaced/straightened

Bud vase flowers maintained, if provided

Refreshed with new set if less than 2/3 depleted

Reveal on side of bottle should be used to determine how full amenities are

Neatly arranged

It is acceptable if any used amenities are present in addition to the new, refreshed set

It is acceptable if the new amenities are placed elsewhere in the bathroom (i.e. counter) rather than in the bath/shower

Hair dryer cord properly coiled and neatly placed or neatly bundled with appropriate cord tie

Glasses replenished, spot free and placed on coaster

Towels replaced to original stock

Bathroom area rugs fresh and neatly in place

Robes available for guest

Bathroom tissue tipped

Vanity, sink, mirrors, cabinets and drawers are clean

Check cabinets, caulking, doors, drawers, hardware, mirrors, shelf, sink, tissue box/cover and vanity

Toilet, tub/shower and shower curtain are clean

On the bathtub bottom to check for dirt build-up

On and under the soap dishes to check for soap residue

On the shower walls/surround to check for soap residue

Rub the inside of the shower curtain and/or liner together to check for buildup

Check both sides of liner and curtain and pay particular attention to the bottom seam

Check bathtub, bidet, caps, caulking, grout, hinges, hooks, lid, liner, seat, shower curtain, shower doors, shower walls/surround, soap dishes, tank and toilet

Bathroom floor is clean

Check base, corners, edges, floor, grout, threshold and transition strip

Personalized Touch added during Day service

Style talent must add a personalized touch during the day service based on in-room cues (e.g. replace near empty toothpaste, add glass cleaning cloth next to glasses, provide bookmark)