Title Page
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Talent audited
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Conducted on
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Prepared by
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1. Deliver luggage in 10 min if not delivered with guest
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2. Introduce yourself and give orientation, describe 2 property features and services
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3. Guest to enter elevators first / inform direction out of the elevator
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2. Ask if you can enter room
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3. Use door stop to hold open
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4. Ask guest about luggage/personal effects placement, prior to placing luggage
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If guest has no preference place the luggage/personal effects as follows: o Hang the garment bag (if applicable) o Place luggage on the rack
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1. Hang the garment bag
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2. Place briefcase near the desk
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3. Place luggage on the rack
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4. Place vanity bag in bathroom
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5. Offer to hang coat in closet
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6. Bell staff explains/demonstrates at least 3 features of guestroom
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7. Bell staff confirms guest's comfort with guestroom
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8. Offer a warm and sincere closing
