Beatrice Manno

WROME- W Essentials

W Rome Internal BSA audit

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Title Page

Site conducted
Talent Audited
Conducted on
Prepared by

1. greet with warm welcome
2. eye contact and smile. Use name
3. posture, do not lose focus
4. acknowledge answer/comments
5. “Is there anything else I can assist you with?”, do not decline / offer alternative
6. Close with thank you/my pleasure + guest name + positive wish
7. demonstrate appreciation
8. grooming, uniform, W Pin
9. verbiage, warm conversation
10. work related conversation
11. Staff performs requirements of their department knowledgeably. Staff capable to answer question about entore hotel / obtains assistance

Beatrice Manno

WROME- W Essentials

W Rome Internal BSA audit

Use this Template

Print as PDF

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