Information
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Site conducted
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Talent Name
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Conducted on:
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Prepared by:
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Reservation agent follows phone etiquette: <br> phone answer within 3 rings
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always ask for permission and provide updates every 30 seconds to assure the caller that you are working on their request.
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hold time does not exceed 2 minutes
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agent avoid dead space
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ask for date and time of reservation<br>
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ask for number of guest
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ask if celebrating a special occasion
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ask if they have any dietary restrictions and preferences ( seating outdoor/indoor)
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attempt to up-sell
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Confirms the name and spelling
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Confirm date, time and number of guests & contact number
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ask if there are any children in the party and if high chairs are needed
