Title Page
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Who are you auditing?
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Who are you auditing?
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Who are you auditing?
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Select date
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Agent must answer phones within 3 rings with warm welcome
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Confirm guest room number
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Greet guest using guest name
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Ensure guest room number is placed in order
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Confirm number of guests ordering Food and Beverage
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Ensure delivery charge is applied
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Ensure all special requests are taken into consideration with each order
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Ensure meat temp is confirmed (if applicable)
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If applicable ensure all sides are entered in properly
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Read back order with guest to ensure correct
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Quote price (including tax, service charge, and delivery charge)
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Quote timeframe of order to room
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Ask guest if they are to need anything further and thank them for their order
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Ensure name is used at least 3 time during phone call
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Manager Signature
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Agent Signature
