Title Page
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Who are you auditing?
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Who are you Auditing?
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Who are you auditing?
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Select date
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LA acknowledges guest in a timely manner with a warm welcome
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LA is well-groomed and professional, wearing a uniform
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LA is knowledgeable about property offerings and local area
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LA greets guest with time of day
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LA asks questions to determine the purpose of the stay
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LA anticipates guest needs and made a personal connection
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LA acknowledges guest SPG status and pointed them to the correct line
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LA offered further assistance
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LA shows a strong presence in the lobby
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LA opens door for all guests
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Manager Signature
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Agent Signature
