Service Audit

• Date

  Date

• Employees Name

• Location
  Address

Arrival

• As you pulled up to the hotel, did an attendant guide you to the appropriate location?

  Yes

  No

  N/A

• If there were cars ahead of you, you were acknowledged verbally or visually.

  Yes

  No

  N/A

• Attendant proactively opened your door(s). 

  Yes

  No

  N/A

• The attendant provided a proper salutation for the time of day. 

  Yes

  No

  N/A

• The greeting included the property's name. 

  Yes

  No

  N/A

• The attendant introduced themselves by name. 

  Yes

  No

  N/A

• Attendant(s) were well-groomed, with a clean, well-fitting uniform. 

  Yes

  No

  N/A

• Attendant(s) were wearing a nametag.

  Yes

  No

  N/A

• The attendant obtained your name and used it during the arrival process.

  Yes

  No

  N/A

• The attendant turned the vehicle off and secured the keys. 

  Yes

  No

  N/A

• The attendant assisted with luggage and confirmed the number of pieces.

  Yes

  No

  N/A

• The attendant issued a valet ticket and explained the retrieval process. 

  Yes

  No

  N/A

• Attendant explained parking rates, including in/out privileges. 

  Yes

  No

  N/A

• The attendant inspected the vehicle for damage prior to being parked. 

  Yes

  No

  N/A

• The attendant placed a ticket stub on the dashboard and/or under the wiper blade.

  Yes

  No

  N/A

• An attendant directed you to your next destination and/or attempted to escort you.

  Yes

  No

  N/A

• Attendants in the area behaved in a professional manner (no audible personal conversations, etc.).

  Yes

  No

  N/A

• Staff maintains alert posture and behaves professionally in view of the guest.

  Yes

  No

  N/A

• The terms "guys," "folks," "how's it going" or "what's up" were not used by any attendent.

  Yes

  No

  N/A

• The attendant offered you a sincere closing, including your name, and offered further assistance.

  Yes

  No

  N/A

Departure

• The attendant provided a warm and sincere greeting, using your name when available.

  Yes

  No

  N/A

• When paying for your parking, you were offered a receipt.

  Yes

  No

  N/A

• If present and not engaged with other guests, the attendant(s) conversed with you while you waited for your vehicle.

  Yes

  No

  N/A

• The attendant requested your valet ticket stub and matched it to their records.

  Yes

  No

  N/A

• Attendant opened and closed door(s) for guest(s).

  Yes

  No

  N/A

• When you entered the vehicle, was it still running?

  Yes

  No

  N/A

• The attendant provided a fond farewell.

  Yes

  No

  N/A

• Attendants in the area behaved in a professional manner (no audible personal conversations, etc.). 

  Yes

  No

  N/A

• Staff is alert and maintains professional posture in view of the guest. 

  Yes

  No

  N/A

• The terms "guys," "folks," "how's it going" or "what's up" were not used by any attendent.

  Yes

  No

  N/A

• Did we leave a positive lasting impression?

  Yes

  No

  N/A