FOH Audit (Service) - duplicate

• Site conducted

  Select

• Conducted on

  Date

• Prepared by

• Location
  Address

• Is there a pre-shift brief in place and is it accurate and detailed?

  Yes

  No

  N/A

• Are the sections setup for success?

  Yes

  No

  N/A

• Are the tables set for reservations?

  Yes

  No

  N/A

• Is there evidence of Clean As You Go in place?

  Yes

  No

  N/A

• Are sections tidy as possible, with limited mess and clutter in the areas?

  Yes

  No

  N/A

Section Focus: Host

• Observe the person who is hosting.

• Is the welcoming warm, friendly and informative to the guest(s)?

  Yes

  No

• When seated, are the guests provided with an introduction to the menu and water as a sign that this conversation has occurred (as per SOP).

  Yes

  No

• Does the host ask about allergies/dietary requirements for the guest(s)?

  Yes

  No

• Does the host notify about any unavailabilities, if any?

  Yes

  No

  N/A

Section Focus: Table Service

• Does the server speak to the table promptly? and reaffirm dietary requirements if any?

  Yes

  No

  N/A

• Is a drinks order taken promptly and if needed, provides assistance with selection?

  Yes

  No

  N/A

• How long does the drink take to arrive to the table following the order being processed?

• Does the server ask if there are any questions on the food menu and if needed, provides assistance with selection?

  Yes

  No

  N/A

• Does the server remove menus from the table to avoid clutter/ensures reusability of the menu?

  Yes

  No

  N/A

• How long does it take for the first item(s) of food to arrive at the table?

• How long does it take for the last item(s) of food to arrive at the table?

• Does every table receive a checkback from the server in that given section?

  Yes

  No