Operations Visit Report

• Store/Site

• Prepared by

• Duty Manager

• Conducted on

  Date
• Location
  Address

• Instructions:
  -------------------------------------
  1. Answer "Yes", "No", "N/A" for the questions below.
  2. Add photos and notes by clicking on the paperclip icon.
  3. To add a Corrective Measure click on the paperclip icon then "Add Action", provide a description, assign to a member, set priority and due date.
  4. Complete audit by providing digital signature.
  5. Share your report by exporting as PDF, Word, Excel or Web Link.

Safety Excellence

• There is no evidence of pest activity?

  Yes

  No

  N/A

• Air curtains are working well

  Yes

  No

  N/A

• All structural and premises related maintenance issues which could affect food hygiene rating score have been escalated?

  Yes

  No

  N/A

• Is the store cleaned to satisfactory levels that pose no immediate hygiene or food safety risks?

  Yes

  No

  N/A

• Does the store have First Aid Box available ?

  Yes

  No

  N/A

• The suitable team member hand washes facilities available with hot water, soap and hand drying facilities at all times?

  Yes

  No

  N/A

• All deliveries are accepted within correct temperature range ?

  Yes

  No

  N/A

• All ambient, chilled and frozen food are being stored correctly at all times?

  Yes

  No

  N/A

• Fridge/Freezer temperatures are correct ?<br>

  Yes

  No

  N/A

• Fire extinguishers are valid and hang well on the wall ?

  Yes

  No

  N/A

• Only company approved products are used in store?<br>

  Yes

  No

  N/A

• Food and drink range is day dotted correctly with evidence of rotation?

  Yes

  No

  N/A

• Please proceed to the next section.

Store Excellence

• POS is working, Correct cashier ID in-use, no active orders found ?

  Yes

  No

  N/A

• Outside/Internal signage is all clean, undamaged and fully working?<br><br>

  Yes

  No

  N/A

• Floors and mats are in good repair, clean and debris free both front and back of house?<br><br>

  Yes

  No

  N/A

• Interior walls, skirting, ledges, mirrors, plants, pictures and ceiling are clean, unmarked and undamaged?<br><br>

  Yes

  No

  N/A

• Condiment unit is free of dust, debris and spillages and is fully stocked?<br><br>

  Yes

  No

  N/A

• Lights are clean and in good working order?<br><br>

  Yes

  No

  N/A

• Discussed Sales Targets, Promotional Products ?

  Yes

  No

  N/A

• All food is displayed according to relevant planogram in an attractive way and is undamaged?<br><br>

  Yes

  No

  N/A

• Company approved back bar equipment and back of house equipment is clean and working?<br><br>

  Yes

  No

  N/A

• Is Baladiya & commercial are available and well displayed near the POS ?

  Yes

  No

  N/A

• All posters, menu board and point of sale are approved, up to date, in good condition and displayed correctly including all items price labelled?

  Yes

  No

  N/A

• Water filters are working fine and filters are changed

  Yes

  No

  N/A

• Toilets, ceiling, walls, floors, doors, sinks and mirrors are clean and undamaged and fully stocked?

  Yes

  No

  N/A

• Company approved music being played ?

  Yes

  No

  N/A

• Smoking areas have a clean ashtray on every table?

  Yes

  No

  N/A

• Outside/Inside tables, chairs, awnings and barriers are clean, stain free and neatly arranged?

  Yes

  No

  N/A

• Doors and windows are clean, unmarked and in good repair?

  Yes

  No

  N/A

• Ice machine neat & clean? Filters are checked ?

  Yes

  No

  N/A

• During cash audit - All cash and petty cash found tallied ?

  Yes

  No

  N/A

• All vents and fans are clean and working without blockages?

  Yes

  No

  N/A

• Please proceed to the next section.

Service Excellence

• Uniform standards and team members appearance are kept to Company Brand standard?<br>

  Yes

  No

  N/A

• Team Members do not eat or drink behind the counter. Uniform is covered when on break?

  Yes

  No

  N/A

• Team Members are deployed to give efficient service?<br>

  Yes

  No

  N/A

• All Customers are greeted in a welcoming manner?<br>

  Yes

  No

  N/A

• Team Members alter their service style to treat each Customer accordingly to their needs?<br>

  Yes

  No

  N/A

• Team Members smile and make appropriate eye contact?<br>

  Yes

  No

  N/A

• Team Members inform guest the promotion, new launch and the loyalty program

  Yes

  No

  N/A

• All the aggregators devices are working and team members are accepting the orders on-time ? No Timed out or rejected order recorded today ?

  Yes

  No

  N/A

• Team Members confirm the price of the bill, confirm the amount of any change and return correct change and the receipt to the Customer?<br>

  Yes

  No

  N/A

• Team members using order alert device and bill holders at all time

  Yes

  No

  N/A

• Inventory tracker, Staff attendance and other checklist’s are updated well ?

  Yes

  No

  N/A

• All tables are cleaned and cleared immediately once the Customer left ?

  Yes

  No

  N/A

• Store Training file and staff training files are available and sign-off by Store Incharge and all team members ?

  Yes

  No

  N/A

• All take away/eat in food is presented to company Brand standard?<br>

  Yes

  No

  N/A

• Please proceed to the next section.

Kitchen area

• Is the kitchen checklist completed?

  Yes

  No

  N/A

• Are the products cooked to specification and cooking temperature recorded ?

  Yes

  No

  N/A

• Are the order’s being processed correctly and there is proper communication between kitchen sections ?

  Yes

  No

  N/A

• Are the chefs following strict implementation of food safety and hygiene standards?

  Yes

  No

  N/A

• Measuring cups are using and food portioning is as per standard

  Yes

  No

  N/A

• Is the pest control performed and insect killers are working?

  Yes

  No

  N/A

• Are the orders prepared and served within the prescribed time?

  Yes

  No

  N/A

• Are the kitchen utensils are cleaned and sanitized?

  Yes

  No

  N/A

• Are proper cooling and thawing procedures implemented and temperature reading recorded?

  Yes

  No

  N/A

• Are the staff wearing hair nets and gloves at all times ?

  Yes

  No

  N/A

• All products are well labeled and FIFO followed

  Yes

  No

  N/A

• Is the kitchen well illuminated, clean, tidy and well ventilated?

  Yes

  No

  N/A

• Does the steward wear proper PPE?

  Yes

  No

  N/A

• Does the steward know how to properly dose and use the chemicals?

  Yes

  No

  N/A

• Proper 5 steps manual washing technique implemented?

  Yes

  No

  N/A

• Is the final product clean, free of smell, grease and sanitized?

  Yes

  No

  N/A

• Have the pots safely and accordingly?

  Yes

  No

  N/A

• Is the dishwashing area clean and tidy and chemicals stocked ?

  Yes

  No

  N/A

• Are all items in storage are are elevated, arranged and labeled? FIFO followed?

  Yes

  No

  N/A

• Completed by:

Delivery fleet

• Is the deliver service time is as per standard?

  Yes

  No

  N/A

• Is the thermostatic bag functional and the luggage compartment cleaned and disinfected?

  Yes

  No

  N/A

• Is the driver’s uniforms/personal hygiene acceptable?

  Yes

  No

  N/A

Audited by:

• Yes

  No

  N/A