Old Town Operation Visitation Report

• Conducted on

  Date

• Prepared by

• Location
  Address

MAIN FOOD SAFETY / HALAL NON COMPLIANCES (TOP 12)

• Chemical in proper storage, correct dilution and it is from approved supplier.

  Yes

  No

  N/A

• Pest control treatment being carried out and report is available. No sign of pest infestation.

  Yes

  No

  N/A

• Cross contamination issue is not observed. / Tidak terdapat adanya isu pencemaran silang.

  Yes

  No

  N/A

• Products must be from approved sources (category A,B). Outside / non-halal food is not kept.

  Yes

  No

  N/A

• Product is within expiry date / not spoiled or mouldy.

  Yes

  No

  N/A

• Calibrated thermometer is available for use

  Yes

  No

  N/A

• Service excellence,and greeting,seating,selling,serving,thank you (Memberikan pelayanan yang memuaskan 5 langkah pelayanan sambutan,menunjukan tempat duduk,penjualan,layanan,dan mengucapkan terimakasih)

  Yes

  No

  N/A

• SOP, Station Manual,QRC and Outlet checklist is available at respective outlet are in good condition and complete.

  Yes

  No

  N/A

• Freezer / chiller temperature is within the standard.

  Yes

  No

  N/A

• Staffs / SOs dress code, grooming and personal hygiene according to OLDTOWN requirements. Proper disposable hand gloves procedures are followed.

  Yes

  No

  N/A

• Any forms of deity or religious statue not present in premise.

  Yes

  No

  N/A

• MOD / Shift Officer on duty is certified by PT.OTI Training Department.

  Yes

  No

  N/A

Quality of Environment

• Building premises in good condition and well maintained.

  Yes

  No

  N/A

• Dining area in good condition and well maintained.

  Yes

  No

  N/A

• All furniture, fixtures and facilities in good condition and well maintained.

  Yes

  No

  N/A

• Standard signage in-used with good condition and well maintained. No fused.

  Yes

  No

  N/A

• Lights are function ( No fused bulbs)

  Yes

  No

  N/A

• Decorative and POP material in good condition and accordance with marketing guide

  Yes

  No

  N/A

• Music level appropriate and only approved music played. (Oldtown SD Card)

  Yes

  No

  N/A

• Menu Books are in good condition and presentable.

  Yes

  No

  N/A

• Standard dishware in used with good condition and well maintained.

  Yes

  No

  N/A

• Retail pack items, bread racks (product freshness), bag hanger and cabinet are well organized, with price tag and free from dust.

  Yes

  No

  N/A

• Plant are in good condition and cleared of cigarette butts.

  Yes

  No

  N/A

• Baby Chair, Magazine rack, Trolly cart is clean & in good condition

  Yes

  No

  N/A

• Floor Area is cleaned and free from littering

  Yes

  No

  N/A

• Cleaning material not displayed at customer view area and away from food items.

  Yes

  No

  N/A

• WIFI is availiable & function.

  Yes

  No

  N/A

Quality of Service

• a. Self Aware of Walk-in customer

  Yes

  No

  N/A

• b. Attentiveness of Customer order

  Yes

  No

  N/A

• 5 step of service is being followd as per standard

  Yes

  No

  N/A

• Promo suggestion

  Yes

  No

  N/A

Product Serving

• Table Setting / Product Presentation

  Yes

  No

  N/A

• Preparation / S.O.P.

  Yes

  No

  N/A

• Approved Product Use

  Yes

  No

  N/A

• New Product Implementation

  Yes

  No

  N/A

Documentation (Standard Compliance)

• Filing System - Neat & Tidy

  Yes

  No

  N/A

• Daily shift checklist in use

  Yes

  No

  N/A

• Hand Over cash Audit being completed, and sales banking being done

  Yes

  No

  N/A

• Select date

  Date

• Add signature

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