OLD TOWN Visitation Report

• Conducted on

  Date

• Prepared by

• Address and locations
  Address

• Prepared by :

  Yes

  No

  N/A

• Franchise Outlet

• Company outlet

SERVICE AREA/LOBBY

• Does the service staff are courteous to customers?

  Yes

  No

  N/A

• Does the Service staff attentive to customers need?

  Yes

  No

  N/A

• Does the service staff effectively communicate with customers? Suggestive selling are being done?

  Yes

  No

  N/A

• Does all order are being checked before it serve to the customers?

  Yes

  No

  N/A

• Does the Shift Manager respond appropriately when there are 2 customers in line at cashier area

  Yes

  No

  N/A

SHIFT MANAGEMENT

• Does Managers visible on floor actively, managing by observing service and production barriers, and are attentive and sensitive to customers gestures and crew positions

  Yes

  No

  N/A

• Does the Managers uses his/her pre-shift checklist?

  Yes

  No

  N/A

• Does the Managers are certified in Running the shifts?

  Yes

  No

  N/A

• Are the staff are positioned and stay in position?

  Yes

  No

  N/A

• Does the Shift target and Informations are communicate to all employees?

  Yes

  No

  N/A

• Does the Manager interact with customers and being hospitality role model ?

  Yes

  No

  N/A

• Does the Managers effectively handling customers complaints and special request?

  Yes

  No

  N/A

• Does the Manager conduct travel path every half hour, priorities sets and action taken?

  Yes

  No

  N/A

PRODUCT OBSERVED

• What are the Food Product(s) did you ordered? And explained quality and taste

• Food Products picture

  Media

• What are the beverage(s) did you ordered? And explained drinks Quality and standard

• Beverages Pictures

  Media

EXTERIOR CLEANLINES

• Does outside exterior appear to be clean and good repair

  Yes

  No

  N/A

• Take a photo of outside premises

  Media

• Does our Signages are clean and in good repair?

  Yes

  No

  N/A

• Take photo of our Signages

  Media

• Does the landscaping appear to be clean and well maintained?

  Yes

  No

  N/A

• Landscape picture

  Media

• Does the building appear to be clean and in good condition?

  Yes

  No

  N/A

• Take outside building picture

  Media

• Comment ;

INTERIOR CLEANLINESS

• Are the restroom clean and stocked? Free of odor? Seats secure?

  Yes

  No

  N/A

• Are the floor, tables, seating clean and in good condition?

  Yes

  No

  N/A

• Are the Trash container clean and in good condition? Liners tucked and no odor

  Yes

  No

  N/A

• Is the beverage area clean and clutter free?

  Yes

  No

  N/A

• Is the Front counter clean and clutter free?

  Yes

  No

  N/A

• Is all lighting working and in good repair?

  Yes

  No

  N/A

• Are the highchairs clean and ready to use ?

  Yes

  No

  N/A

• Comment :

• Interior cleanliness

  Media

TEAM IMAGE

• Are all employees wearing a complete uniform. No excessive jewelry, hair restrained. Good hygiene and grooming standards are practised

  Yes

  No

  N/A

• Are all Managers wearing a complete uniform?

  Yes

  No

  N/A

• Are all open sores and wounds properly covered?

  Yes

  No

  N/A

• Are all food handlers wearing gloves?

  Yes

  No

  N/A

• Comments :

• Off

  On

KITCHEN CLEANLINESS

• Are the floors, baseboard and walls clean and in good condition?

  Yes

  No

  N/A

• Are the stoves in good working conditions and are cleaned and well maintained?

  Yes

  No

  N/A

• Are the kitchen exhaust working properly and in good working conditions?

  Yes

  No

  N/A

• Are all grease trap being clean minimum twice a day? And have cleaning schedule posted?

  Yes

  No

  N/A

• Is the preparation area and equipment including work bench clean and well maintained

  Yes

  No

  N/A

• Are all lighting working properly and in good repair? No dust or cracked lenses?

  Yes

  No

  N/A

• Is the ice machine clean and functioning properly?

  Yes

  No

  N/A

• Is the microwave clean and properly works?

  Yes

  No

  N/A

• Are the fryers clean and free of carbon build up?

  Yes

  No

  N/A

• Is all the refrigerated equipment clean and functioning properly? Gaskets, fan guard, shelving, stocked correctly, no expired product?

  Yes

  No

  N/A

• Are all storages area clean and organized? Box flaps, shelving labeled and build to adhered to?

  Yes

  No

  N/A

• Is the crew room clean and organized?

  Yes

  No

  N/A

RESTAURANT SYSTEM

• Yes

  No

  N/A